/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: GloriaOghuma https://cdn.slidesharecdn.com/profile-photo-GloriaOghuma-48x48.jpg?cb=1533228983 - Organize and coordinate the successful cascading of customer service learning interventions. - Engage employees on various topics to enhance knowledge on customer service. - Publish educational pieces for desired employee audiences. - Set customer service metrics, monitor and celebrate performance across touch points. - Identify training needs during branch service quality audits, - Develop and organize training manuals and presentation material - Facilitation during induction. - Manage the training library in Customer Engagement Department. - Design of periodic culture change vehicle for the team