/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: HadiElArawi https://cdn.slidesharecdn.com/profile-photo-HadiElArawi-48x48.jpg?cb=1700034169 I have a BS in computer science (1993) from Lebanese American University (LAU), and currently finalizing my MBA. I hold numerous technical certificates ; MCSE, MCP, MCT, MCSA, MCDBA, MCITP, NET+, CIW….etc, and non-Technical certificates ; Customer Services from Microsoft Services University in USA – Redmond, ITIL, MOF,COBIT. For more than 20 year experience in customer support, consultancy and training, I began my career in 1992 as a support and networking specialist at Apple Center Lebanon, before joining for more than 11 years the Central Bank of Lebanon (BDL) as a Senior System Engineer in 1998, where I was responsible of maintaining, administering and troubleshooting the network envi...