/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: HarishPrajapati1 https://cdn.slidesharecdn.com/profile-photo-HarishPrajapati1-48x48.jpg?cb=1425377099 Aegis is a global provider of Business Process Outsourcing (BPO) solutions, from customer service and collections, to chat, claims and investor relations. Our BPO capabilities help companies increase operating efficiency through cost-effective, value-generating customer contact and back-office processing centres. • Manage a team of 10 - 30 CSR's • Responsible for performance management of the allocated span. • Meet the given targets. • Maintaining general floor discipline. • Maintaining effective communication with the client • Identify, facilitate and implement process improvement ideas to improve efficiency.