/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: HeidySaucedo https://cdn.slidesharecdn.com/profile-photo-HeidySaucedo-48x48.jpg?cb=1523163377 Coordination and control of processes and daily operation (customer care and incident management) of 1st and 2nd support levels. • Coordinate the delivery of new services to 1st and 2nd support levels. • Guarantee customer satisfaction. • Guarantee service delivery offer by 1st and 2nd support level. • Guarantee tracking and resolution of requirements. • Guarantee that service suppliers reach, maintain and improve SLA.