/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: HelenCrocker https://cdn.slidesharecdn.com/profile-photo-HelenCrocker-48x48.jpg?cb=1524264524 Helen Crocker is a B.A., ACI, MCP, CNA, ITIL Exp., certified ITSM Availability Manager. Decisive, Motivated, Client-focused, Strategic thinker, Team-lead, Problem solver who has held many roles on IT and related projects. With over 20 years’ experience working in Information Technology; Helen has demonstrated solid expertise in technical architecture, program design, workflow, research & continuous knowledge of evolving technologies, as well as strategic management. Helen has held leadership roles as acting Manager of Technical Services with oversight for 16 staff; further Helen has stepped into the role of Manager of Service Management with a staff of 8 (2.5 years). Helen has managed t...