/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: Helena_CO_ https://cdn.slidesharecdn.com/profile-photo-Helena_CO_-48x48.jpg?cb=1649167556 .- Results driven and highly experienced professional with extensive operations management experience at a senior level in multilingual Service Desks. .- With more than 15 years' experience mainly in telecommunications national and multinational industries. .- Proven experience managing Customer Services operation team covering Service Assurance, Service Delivery, Billing and Customer Care processes. .- Strategic Planning and Operational Control specialist focused on quality and efficiency control and achivement as well as Customer Satisfaction and service levels. .- Experience in managing HR, Finance and Legal departments and processes involved. Specialties: .- Multilingual and multidis... http://www.acnur.com