/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: HenriqueHenryPlachev https://cdn.slidesharecdn.com/profile-photo-HenriqueHenryPlachev-48x48.jpg?cb=1698090501 Experience - 10 years of experience in IT, Technical Support and Service Desk services - 6 years leading operational and strategic teams - Wide experience in large organization leadership and people management roles - Deep experience in Technical Support, Service Desk, Personal Computing, IT Services and Cloud Computing Main Achievements: - Recognized with the "Manager Choice" award in 2014 and 2015 by excellence of work, professionalism and attitudes on a daily innovation - Recognized with the "Innovation That Make Difference" award in 2012 by create and deploy a solution on HSBC customer and save US$103K - My organization was recognized by HDI as the Best Service Desk in Brazil...