/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: HermanWillekens https://cdn.slidesharecdn.com/profile-photo-HermanWillekens-48x48.jpg?cb=1523757908 Having a strong technical background and having evolved over project management into operations management, my earlier skills as being a true problem-solver (technical positions), having a "can-do" attitude and being service-oriented , improving service, availability and stability of IT services towards business owners/users which are the clients of any IT department, I strongly believe a no-nonsense approach which requires a healthy portion of "out of the box thinking", combined with an experienced helicopter view can make any IT environment stronger. Documenting & implementing procedures, using frameworks such as Itil, negotiating sensible SLA's with customers and/or vendors can impro...