/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: HiltonWilliams https://cdn.slidesharecdn.com/profile-photo-HiltonWilliams-48x48.jpg?cb=1607390677 High achieving ITSM and Process leader with over 16+ years experience in overseeing complex changes and projects and ensuring the delivery of effective Service Management processes. Successfully led changes leading to millions of dollars of savings in global organisations. ~~~ Winner of the Pink Elephant ITIL Project of the Year 2011 ~~~ Offering: ✔ Vast knowledge and divergent expertise across complex organisations including the execution and management of incident problem and change management processes and service desk operations. ✔ Capacity to embed major change within complex organisations. ✔ Proven record of improving troubleshooting and problem solving methodologies through ut...