/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: InesLin https://cdn.slidesharecdn.com/profile-photo-InesLin-48x48.jpg?cb=1505178818 Salesforce.com Cloud CRM: CRM should NOT be merely a sales tool. It should be a series of methods, assisting enterprises to improve sales productivity, create more revenue, increase customer satisfaction. However, not all CRM system could satisfy the frequent changes of sales processes. Customers and salespeople cannot keep patience with slow response of traditional CRM software. That's why cloud computing could completely replace the traditional CRM software. Three characteristics of CLOUD COMPUTING: 1. available in anytime,at anywhere 2. ease of use 3. ease of customization Not only sales processes could apply into salesforce.com CRM, but managerial indicators could be monitored fr... http://fiti.force.com/web/page?pageid=a0n20000000zB8SAAU