ºÝºÝߣshows by User: IntersectionGroup / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: IntersectionGroup / Fri, 06 Oct 2023 12:35:25 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: IntersectionGroup A year on the edge.pdf /slideshow/a-year-on-the-edgepdf/261838393 ayearontheedge-231006123525-8cb8fea2
video: https://youtu.be/b6m66j9WEH4?si=reBlwFCWdPOSwRl8 It will be one year since EDGY was introduced to us at Intersection 22. We immediately saw the potential of the tool, and decided to incorporate it as much as possible into our practice at &friends. At first in a more underground way, then more and more officially from the launch on March 29. In this workshop, we will revisit our learnings from a year of using EDGY daily, in all kinds of projects ranging from teaching sustainable development to B2B digital strategy and strategic foresight.]]>

video: https://youtu.be/b6m66j9WEH4?si=reBlwFCWdPOSwRl8 It will be one year since EDGY was introduced to us at Intersection 22. We immediately saw the potential of the tool, and decided to incorporate it as much as possible into our practice at &friends. At first in a more underground way, then more and more officially from the launch on March 29. In this workshop, we will revisit our learnings from a year of using EDGY daily, in all kinds of projects ranging from teaching sustainable development to B2B digital strategy and strategic foresight.]]>
Fri, 06 Oct 2023 12:35:25 GMT /slideshow/a-year-on-the-edgepdf/261838393 IntersectionGroup@slideshare.net(IntersectionGroup) A year on the edge.pdf IntersectionGroup video: https://youtu.be/b6m66j9WEH4?si=reBlwFCWdPOSwRl8 It will be one year since EDGY was introduced to us at Intersection 22. We immediately saw the potential of the tool, and decided to incorporate it as much as possible into our practice at &friends. At first in a more underground way, then more and more officially from the launch on March 29. In this workshop, we will revisit our learnings from a year of using EDGY daily, in all kinds of projects ranging from teaching sustainable development to B2B digital strategy and strategic foresight. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ayearontheedge-231006123525-8cb8fea2-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> video: https://youtu.be/b6m66j9WEH4?si=reBlwFCWdPOSwRl8 It will be one year since EDGY was introduced to us at Intersection 22. We immediately saw the potential of the tool, and decided to incorporate it as much as possible into our practice at &amp;friends. At first in a more underground way, then more and more officially from the launch on March 29. In this workshop, we will revisit our learnings from a year of using EDGY daily, in all kinds of projects ranging from teaching sustainable development to B2B digital strategy and strategic foresight.
A year on the edge.pdf from Intersection Group
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Capability Maps - The Next Generation /slideshow/capability-maps-the-next-generation/258357112 capabilitywebinarjune2023-230610145036-0dd1f54f
Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business & IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management]]>

Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business & IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management]]>
Sat, 10 Jun 2023 14:50:36 GMT /slideshow/capability-maps-the-next-generation/258357112 IntersectionGroup@slideshare.net(IntersectionGroup) Capability Maps - The Next Generation IntersectionGroup Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business & IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/capabilitywebinarjune2023-230610145036-0dd1f54f-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we&#39;ve seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business &amp; IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management
Capability Maps - The Next Generation from Intersection Group
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Three Changes That Make Your EA Practice Work.pdf /slideshow/three-changes-that-make-your-ea-practice-workpdf/256177067 threechangesthatmakeyoureapracticework-230301115327-689f8652
Enterprise Architecture Management has been around for four decades now. Many promises were made by this discipline, yet today most enterprises still don't have intentionally designed business and IT architectures. Executives, organisation-, product-, service- or software designers co-create the reality in companies in parallel, often ignoring each other's work. Enterprise Architects usually have some impact on IT application landscapes, but only a very limited impact on enterprise architectures. This webinar presents Intersection Group's approach that connects existing disciplines to enable collaborative co-design by the many true architects of the enterprise. In this approach Enterprise Architects shift more to a coaching/facilitation role connecting the dots of co-designers.]]>

Enterprise Architecture Management has been around for four decades now. Many promises were made by this discipline, yet today most enterprises still don't have intentionally designed business and IT architectures. Executives, organisation-, product-, service- or software designers co-create the reality in companies in parallel, often ignoring each other's work. Enterprise Architects usually have some impact on IT application landscapes, but only a very limited impact on enterprise architectures. This webinar presents Intersection Group's approach that connects existing disciplines to enable collaborative co-design by the many true architects of the enterprise. In this approach Enterprise Architects shift more to a coaching/facilitation role connecting the dots of co-designers.]]>
Wed, 01 Mar 2023 11:53:27 GMT /slideshow/three-changes-that-make-your-ea-practice-workpdf/256177067 IntersectionGroup@slideshare.net(IntersectionGroup) Three Changes That Make Your EA Practice Work.pdf IntersectionGroup Enterprise Architecture Management has been around for four decades now. Many promises were made by this discipline, yet today most enterprises still don't have intentionally designed business and IT architectures. Executives, organisation-, product-, service- or software designers co-create the reality in companies in parallel, often ignoring each other's work. Enterprise Architects usually have some impact on IT application landscapes, but only a very limited impact on enterprise architectures. This webinar presents Intersection Group's approach that connects existing disciplines to enable collaborative co-design by the many true architects of the enterprise. In this approach Enterprise Architects shift more to a coaching/facilitation role connecting the dots of co-designers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/threechangesthatmakeyoureapracticework-230301115327-689f8652-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Enterprise Architecture Management has been around for four decades now. Many promises were made by this discipline, yet today most enterprises still don&#39;t have intentionally designed business and IT architectures. Executives, organisation-, product-, service- or software designers co-create the reality in companies in parallel, often ignoring each other&#39;s work. Enterprise Architects usually have some impact on IT application landscapes, but only a very limited impact on enterprise architectures. This webinar presents Intersection Group&#39;s approach that connects existing disciplines to enable collaborative co-design by the many true architects of the enterprise. In this approach Enterprise Architects shift more to a coaching/facilitation role connecting the dots of co-designers.
Three Changes That Make Your EA Practice Work.pdf from Intersection Group
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Milky Way Webinar February 2023.pdf /slideshow/milky-way-webinar-february-2023pdf/255873336 milkywaywebinarfebruary2023-230215162016-85781e47
Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Wolfgang will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design ]]>

Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Wolfgang will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design ]]>
Wed, 15 Feb 2023 16:20:16 GMT /slideshow/milky-way-webinar-february-2023pdf/255873336 IntersectionGroup@slideshare.net(IntersectionGroup) Milky Way Webinar February 2023.pdf IntersectionGroup Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Wolfgang will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/milkywaywebinarfebruary2023-230215162016-85781e47-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Wolfgang will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design
Milky Way Webinar February 2023.pdf from Intersection Group
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Severin the Service Designer /slideshow/severin-the-service-designer-255823247/255823247 severintheservicedesigner23-02-230212181011-228dddca
Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders]]>

Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders]]>
Sun, 12 Feb 2023 18:10:11 GMT /slideshow/severin-the-service-designer-255823247/255823247 IntersectionGroup@slideshare.net(IntersectionGroup) Severin the Service Designer IntersectionGroup Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/severintheservicedesigner23-02-230212181011-228dddca-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders
Severin the Service Designer from Intersection Group
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Earnestine the Enterprise Architect February 2023.pdf /slideshow/earnestine-the-enterprise-architect-february-2023pdf/255645541 earnestinetheenterprisearchitectfebruary2023-230201143114-680b2bfd
This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy?]]>

This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy?]]>
Wed, 01 Feb 2023 14:31:14 GMT /slideshow/earnestine-the-enterprise-architect-february-2023pdf/255645541 IntersectionGroup@slideshare.net(IntersectionGroup) Earnestine the Enterprise Architect February 2023.pdf IntersectionGroup This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/earnestinetheenterprisearchitectfebruary2023-230201143114-680b2bfd-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy?
Earnestine the Enterprise Architect February 2023.pdf from Intersection Group
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Enterprise Design Behavioral Patterns /slideshow/enterprise-design-behavioral-patterns/255495042 behavioralpatternsjanuary2023-230124131611-e4efb2e1
How to behave to build better relationships and collaboration. Your Enterprise Designers’ role is to ensure that the overall business & IT landscape is designed for the purpose and stays adaptive to changing market demands. To be able to do this, you need to collaborate with many people. Having no formal authority over the vast majority of your stakeholders and co-creators, you rely on their interpersonal skills to fulfill their enterprise-wide role. You need to be able to build relationships that go beyond the purely transactional. You need to help them trust you and see you as a partner and co-creator, not as an order-taker, supplier, or external party with interests counter to their own. Most importantly, you need to realize that every interaction with a stakeholder, however fleeting, is a chance to influence their thinking and nudge their decisions in another direction. This webinar with Annika Klyver and Wolfgang Goebl provides guidance on how to behave when interacting with your many stakeholders to build better relationships and collaboration. You will learn things like: How to ask powerful questions; What you can do to improve your listening skills; How to build the trusted relations you need for your task.]]>

How to behave to build better relationships and collaboration. Your Enterprise Designers’ role is to ensure that the overall business & IT landscape is designed for the purpose and stays adaptive to changing market demands. To be able to do this, you need to collaborate with many people. Having no formal authority over the vast majority of your stakeholders and co-creators, you rely on their interpersonal skills to fulfill their enterprise-wide role. You need to be able to build relationships that go beyond the purely transactional. You need to help them trust you and see you as a partner and co-creator, not as an order-taker, supplier, or external party with interests counter to their own. Most importantly, you need to realize that every interaction with a stakeholder, however fleeting, is a chance to influence their thinking and nudge their decisions in another direction. This webinar with Annika Klyver and Wolfgang Goebl provides guidance on how to behave when interacting with your many stakeholders to build better relationships and collaboration. You will learn things like: How to ask powerful questions; What you can do to improve your listening skills; How to build the trusted relations you need for your task.]]>
Tue, 24 Jan 2023 13:16:10 GMT /slideshow/enterprise-design-behavioral-patterns/255495042 IntersectionGroup@slideshare.net(IntersectionGroup) Enterprise Design Behavioral Patterns IntersectionGroup How to behave to build better relationships and collaboration. Your Enterprise Designers’ role is to ensure that the overall business & IT landscape is designed for the purpose and stays adaptive to changing market demands. To be able to do this, you need to collaborate with many people. Having no formal authority over the vast majority of your stakeholders and co-creators, you rely on their interpersonal skills to fulfill their enterprise-wide role. You need to be able to build relationships that go beyond the purely transactional. You need to help them trust you and see you as a partner and co-creator, not as an order-taker, supplier, or external party with interests counter to their own. Most importantly, you need to realize that every interaction with a stakeholder, however fleeting, is a chance to influence their thinking and nudge their decisions in another direction. This webinar with Annika Klyver and Wolfgang Goebl provides guidance on how to behave when interacting with your many stakeholders to build better relationships and collaboration. You will learn things like: How to ask powerful questions; What you can do to improve your listening skills; How to build the trusted relations you need for your task. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/behavioralpatternsjanuary2023-230124131611-e4efb2e1-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to behave to build better relationships and collaboration. Your Enterprise Designers’ role is to ensure that the overall business &amp; IT landscape is designed for the purpose and stays adaptive to changing market demands. To be able to do this, you need to collaborate with many people. Having no formal authority over the vast majority of your stakeholders and co-creators, you rely on their interpersonal skills to fulfill their enterprise-wide role. You need to be able to build relationships that go beyond the purely transactional. You need to help them trust you and see you as a partner and co-creator, not as an order-taker, supplier, or external party with interests counter to their own. Most importantly, you need to realize that every interaction with a stakeholder, however fleeting, is a chance to influence their thinking and nudge their decisions in another direction. This webinar with Annika Klyver and Wolfgang Goebl provides guidance on how to behave when interacting with your many stakeholders to build better relationships and collaboration. You will learn things like: How to ask powerful questions; What you can do to improve your listening skills; How to build the trusted relations you need for your task.
Enterprise Design Behavioral Patterns from Intersection Group
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Impact Patterns Webinar January 2023.pdf /IntersectionGroup/impact-patterns-webinar-january-2023pdf impactpatternswebinarjanuary2023-230119094614-64f3b3e0
Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.]]>

Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.]]>
Thu, 19 Jan 2023 09:46:14 GMT /IntersectionGroup/impact-patterns-webinar-january-2023pdf IntersectionGroup@slideshare.net(IntersectionGroup) Impact Patterns Webinar January 2023.pdf IntersectionGroup Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/impactpatternswebinarjanuary2023-230119094614-64f3b3e0-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.
Impact Patterns Webinar January 2023.pdf from Intersection Group
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Enterprise Design Introduction Webinar Season 5.pdf /slideshow/enterprise-design-introduction-webinar-season-5pdf/255283577 enterprisedesignintroductionwebinarseason5-230111162134-1d63a6ed
Enterprises are behind many of the systems that run human life on our planet: government, healthcare, finance, big tech, you name it. Can we design them to be more useful for people, and more successful in creating a positive impact? In this webinar, Milan will introduce you to Enterprise Design, an emerging practice aiming to do just that. It requires going beyond the typical scope of design for better products or services, and instead focusing on the enterprise itself as both the environment to reshape and our material to design with. Milan will take you the core ideas of Enterprise Design: an approach for connecting customer-centred product and service development with the architectural changes required to deliver. Combining ingredients of Architectural and Design Thinking with applied Systems Design, Enterprise Design provides a holistic and systemic approach to help you deal with the challenges of innovation and transformation at enterprise scale.]]>

Enterprises are behind many of the systems that run human life on our planet: government, healthcare, finance, big tech, you name it. Can we design them to be more useful for people, and more successful in creating a positive impact? In this webinar, Milan will introduce you to Enterprise Design, an emerging practice aiming to do just that. It requires going beyond the typical scope of design for better products or services, and instead focusing on the enterprise itself as both the environment to reshape and our material to design with. Milan will take you the core ideas of Enterprise Design: an approach for connecting customer-centred product and service development with the architectural changes required to deliver. Combining ingredients of Architectural and Design Thinking with applied Systems Design, Enterprise Design provides a holistic and systemic approach to help you deal with the challenges of innovation and transformation at enterprise scale.]]>
Wed, 11 Jan 2023 16:21:34 GMT /slideshow/enterprise-design-introduction-webinar-season-5pdf/255283577 IntersectionGroup@slideshare.net(IntersectionGroup) Enterprise Design Introduction Webinar Season 5.pdf IntersectionGroup Enterprises are behind many of the systems that run human life on our planet: government, healthcare, finance, big tech, you name it. Can we design them to be more useful for people, and more successful in creating a positive impact? In this webinar, Milan will introduce you to Enterprise Design, an emerging practice aiming to do just that. It requires going beyond the typical scope of design for better products or services, and instead focusing on the enterprise itself as both the environment to reshape and our material to design with. Milan will take you the core ideas of Enterprise Design: an approach for connecting customer-centred product and service development with the architectural changes required to deliver. Combining ingredients of Architectural and Design Thinking with applied Systems Design, Enterprise Design provides a holistic and systemic approach to help you deal with the challenges of innovation and transformation at enterprise scale. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/enterprisedesignintroductionwebinarseason5-230111162134-1d63a6ed-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Enterprises are behind many of the systems that run human life on our planet: government, healthcare, finance, big tech, you name it. Can we design them to be more useful for people, and more successful in creating a positive impact? In this webinar, Milan will introduce you to Enterprise Design, an emerging practice aiming to do just that. It requires going beyond the typical scope of design for better products or services, and instead focusing on the enterprise itself as both the environment to reshape and our material to design with. Milan will take you the core ideas of Enterprise Design: an approach for connecting customer-centred product and service development with the architectural changes required to deliver. Combining ingredients of Architectural and Design Thinking with applied Systems Design, Enterprise Design provides a holistic and systemic approach to help you deal with the challenges of innovation and transformation at enterprise scale.
Enterprise Design Introduction Webinar Season 5.pdf from Intersection Group
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Milky Way Webinar June 2022 /slideshow/milky-way-webinar-june-2022/252039021 milkywaywebinarseason4-220622131617-a25c2d60
Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Milan will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design]]>

Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Milan will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design]]>
Wed, 22 Jun 2022 13:16:17 GMT /slideshow/milky-way-webinar-june-2022/252039021 IntersectionGroup@slideshare.net(IntersectionGroup) Milky Way Webinar June 2022 IntersectionGroup Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Milan will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/milkywaywebinarseason4-220622131617-a25c2d60-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Bridge the gaps with Milky Way enterprise maps You brought together all the stakeholders, you set an ambitious goal to shift your business, and you triggered a significant change process. But then it fell apart. That reorganisation messed up the responsibilities. The customer insights turned out to be just assumptions. The IT applications were too hard to change, and the regulations were too constraining. And your stakeholders were not that convinced after all. What just happened? In this session, Annika and Milan will show you a mapping technique for facilitating enterprise-level change by design. Based on an overarching model of Enterprise Design Facets and Elements, a Milky Way map captures the value cycle of the enterprise as a system. If used as a true anchor model, it opens up the conversation on your Enterprise Design: what you can do, where to go next, and what to change to get there. Key takeaways How to draw your enterprise on a napkin: learn - how to establish a business geography to facilitate joint wayfinding between stakeholders Reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually Stories, insights and lessons learned from a variety of engagements at the intersection between business architecture, organisation and experience design
Milky Way Webinar June 2022 from Intersection Group
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Enterprise Design Impact Patterns.pdf /IntersectionGroup/enterprise-design-impact-patternspdf enterprisedesignimpactpatterns-220608082242-97e9fe9a
Watch the video: https://www.youtube.com/watch?v=k4-UJmR0Klo How to increase your impact on the enterprise. Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.]]>

Watch the video: https://www.youtube.com/watch?v=k4-UJmR0Klo How to increase your impact on the enterprise. Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.]]>
Wed, 08 Jun 2022 08:22:41 GMT /IntersectionGroup/enterprise-design-impact-patternspdf IntersectionGroup@slideshare.net(IntersectionGroup) Enterprise Design Impact Patterns.pdf IntersectionGroup Watch the video: https://www.youtube.com/watch?v=k4-UJmR0Klo How to increase your impact on the enterprise. Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/enterprisedesignimpactpatterns-220608082242-97e9fe9a-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Watch the video: https://www.youtube.com/watch?v=k4-UJmR0Klo How to increase your impact on the enterprise. Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.
Enterprise Design Impact Patterns.pdf from Intersection Group
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Odile the organisation designer /slideshow/odile-the-organisation-designer/251233024 odiletheorganisationdesigner-220223175331
Watch the video of Naomi's webinar here: https://youtu.be/d3RcL1RlxyU How to set up an impactful collaborative Organisation Design practice. Step by step. Join us for the story of Odile the organisation designer at Intersection Railways. We follow Odile on her journey to co-design a multi-disciplinary Enterprise Design practice, and to develop a non-intrusive governance method for maximising design efficiency and effectiveness. In the process, Odile will have to surmount the challenge of aligning enterprise architects, UX-designers and organisation designers alike; not to mention gaining and holding executive support all along the way. Don't miss this presentation if you're curious about how Odile approached her mission, how she dealt with typical setbacks, and which tools and solution strategies she applied and to what effect.]]>

Watch the video of Naomi's webinar here: https://youtu.be/d3RcL1RlxyU How to set up an impactful collaborative Organisation Design practice. Step by step. Join us for the story of Odile the organisation designer at Intersection Railways. We follow Odile on her journey to co-design a multi-disciplinary Enterprise Design practice, and to develop a non-intrusive governance method for maximising design efficiency and effectiveness. In the process, Odile will have to surmount the challenge of aligning enterprise architects, UX-designers and organisation designers alike; not to mention gaining and holding executive support all along the way. Don't miss this presentation if you're curious about how Odile approached her mission, how she dealt with typical setbacks, and which tools and solution strategies she applied and to what effect.]]>
Wed, 23 Feb 2022 17:53:30 GMT /slideshow/odile-the-organisation-designer/251233024 IntersectionGroup@slideshare.net(IntersectionGroup) Odile the organisation designer IntersectionGroup Watch the video of Naomi's webinar here: https://youtu.be/d3RcL1RlxyU How to set up an impactful collaborative Organisation Design practice. Step by step. Join us for the story of Odile the organisation designer at Intersection Railways. We follow Odile on her journey to co-design a multi-disciplinary Enterprise Design practice, and to develop a non-intrusive governance method for maximising design efficiency and effectiveness. In the process, Odile will have to surmount the challenge of aligning enterprise architects, UX-designers and organisation designers alike; not to mention gaining and holding executive support all along the way. Don't miss this presentation if you're curious about how Odile approached her mission, how she dealt with typical setbacks, and which tools and solution strategies she applied and to what effect. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/odiletheorganisationdesigner-220223175331-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Watch the video of Naomi&#39;s webinar here: https://youtu.be/d3RcL1RlxyU How to set up an impactful collaborative Organisation Design practice. Step by step. Join us for the story of Odile the organisation designer at Intersection Railways. We follow Odile on her journey to co-design a multi-disciplinary Enterprise Design practice, and to develop a non-intrusive governance method for maximising design efficiency and effectiveness. In the process, Odile will have to surmount the challenge of aligning enterprise architects, UX-designers and organisation designers alike; not to mention gaining and holding executive support all along the way. Don&#39;t miss this presentation if you&#39;re curious about how Odile approached her mission, how she dealt with typical setbacks, and which tools and solution strategies she applied and to what effect.
Odile the organisation designer from Intersection Group
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Earnestine the enterprise architect webinar 022022 /slideshow/earnestine-the-enterprise-architect-webinar-022022/251187030 earnestinetheenterprisearchitectwebinar022022-220216161857
Watch the video at: https://youtu.be/wWjikXSM0as This workshop tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy?]]>

Watch the video at: https://youtu.be/wWjikXSM0as This workshop tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy?]]>
Wed, 16 Feb 2022 16:18:57 GMT /slideshow/earnestine-the-enterprise-architect-webinar-022022/251187030 IntersectionGroup@slideshare.net(IntersectionGroup) Earnestine the enterprise architect webinar 022022 IntersectionGroup Watch the video at: https://youtu.be/wWjikXSM0as This workshop tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/earnestinetheenterprisearchitectwebinar022022-220216161857-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Watch the video at: https://youtu.be/wWjikXSM0as This workshop tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: How to set up a continuous, collaborative EA process? How to build the relationships with the many stakeholders? How do you get the management support you need? Which EA maps and tools are valuable in which context? How to integrate EA with multi-project management and corporate strategy?
Earnestine the enterprise architect webinar 022022 from Intersection Group
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The customer driven enterprise /slideshow/the-customer-driven-enterprise/251098857 thecustomer-drivenenterprise-220202164324
Companies and other organisations know they need to switch perspective: from inside-out to outside-in, from optimising productivity and operations to understanding their customer's experience and spotting opportunities. Beyond measuring satisfaction or getting creative for new products and services, how to inform our strategic choices by looking at the enterprise from the customer's eye? Modelling customer experience helps organisations change their perspective. But answers don't magically fall out of a map or a persona. Instead, we must facilitate conversations with all relevant co-creators to establish a shared understanding of what really matters to customers – and what that means for our own priorities, activities and desired outcomes as an enterprise. In this webinar, Jim Kalbach and Milan Guenther will show how to use an experience lens to identify customer priorities and needs, and how to collaboratively interpret and map out these insights to create a common understanding. Starting out from strong customer-driven approaches such as Jobs-to-be-Done and Top Task Identification, they will demonstrate how to use align on value created to make the link to key choices in product and service design, business architecture and organisational change.]]>

Companies and other organisations know they need to switch perspective: from inside-out to outside-in, from optimising productivity and operations to understanding their customer's experience and spotting opportunities. Beyond measuring satisfaction or getting creative for new products and services, how to inform our strategic choices by looking at the enterprise from the customer's eye? Modelling customer experience helps organisations change their perspective. But answers don't magically fall out of a map or a persona. Instead, we must facilitate conversations with all relevant co-creators to establish a shared understanding of what really matters to customers – and what that means for our own priorities, activities and desired outcomes as an enterprise. In this webinar, Jim Kalbach and Milan Guenther will show how to use an experience lens to identify customer priorities and needs, and how to collaboratively interpret and map out these insights to create a common understanding. Starting out from strong customer-driven approaches such as Jobs-to-be-Done and Top Task Identification, they will demonstrate how to use align on value created to make the link to key choices in product and service design, business architecture and organisational change.]]>
Wed, 02 Feb 2022 16:43:24 GMT /slideshow/the-customer-driven-enterprise/251098857 IntersectionGroup@slideshare.net(IntersectionGroup) The customer driven enterprise IntersectionGroup Companies and other organisations know they need to switch perspective: from inside-out to outside-in, from optimising productivity and operations to understanding their customer's experience and spotting opportunities. Beyond measuring satisfaction or getting creative for new products and services, how to inform our strategic choices by looking at the enterprise from the customer's eye? Modelling customer experience helps organisations change their perspective. But answers don't magically fall out of a map or a persona. Instead, we must facilitate conversations with all relevant co-creators to establish a shared understanding of what really matters to customers – and what that means for our own priorities, activities and desired outcomes as an enterprise. In this webinar, Jim Kalbach and Milan Guenther will show how to use an experience lens to identify customer priorities and needs, and how to collaboratively interpret and map out these insights to create a common understanding. Starting out from strong customer-driven approaches such as Jobs-to-be-Done and Top Task Identification, they will demonstrate how to use align on value created to make the link to key choices in product and service design, business architecture and organisational change. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/thecustomer-drivenenterprise-220202164324-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Companies and other organisations know they need to switch perspective: from inside-out to outside-in, from optimising productivity and operations to understanding their customer&#39;s experience and spotting opportunities. Beyond measuring satisfaction or getting creative for new products and services, how to inform our strategic choices by looking at the enterprise from the customer&#39;s eye? Modelling customer experience helps organisations change their perspective. But answers don&#39;t magically fall out of a map or a persona. Instead, we must facilitate conversations with all relevant co-creators to establish a shared understanding of what really matters to customers – and what that means for our own priorities, activities and desired outcomes as an enterprise. In this webinar, Jim Kalbach and Milan Guenther will show how to use an experience lens to identify customer priorities and needs, and how to collaboratively interpret and map out these insights to create a common understanding. Starting out from strong customer-driven approaches such as Jobs-to-be-Done and Top Task Identification, they will demonstrate how to use align on value created to make the link to key choices in product and service design, business architecture and organisational change.
The customer driven enterprise from Intersection Group
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Capability Webinar January 2022 /slideshow/capability-webinar-january-2022/251059761 capabilitywebinarjanuary2022-220126172626
Please feel free to watch the video of this presentation at https://youtu.be/1tZYE0SbakE Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business & IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management]]>

Please feel free to watch the video of this presentation at https://youtu.be/1tZYE0SbakE Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business & IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management]]>
Wed, 26 Jan 2022 17:26:25 GMT /slideshow/capability-webinar-january-2022/251059761 IntersectionGroup@slideshare.net(IntersectionGroup) Capability Webinar January 2022 IntersectionGroup Please feel free to watch the video of this presentation at https://youtu.be/1tZYE0SbakE Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business & IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/capabilitywebinarjanuary2022-220126172626-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Please feel free to watch the video of this presentation at https://youtu.be/1tZYE0SbakE Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we&#39;ve seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers. In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn: practical patterns to create capability maps that foster a seamless business &amp; IT co-design why most capability modeling efforts fail and how to overcome the usual problems how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders how to use capability maps in corporate management
Capability Webinar January 2022 from Intersection Group
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Impact patterns december 2021.pptx /slideshow/impact-patterns-december-2021pptx/250885773 impactpatterns-december2021-211222162742
Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.]]>

Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.]]>
Wed, 22 Dec 2021 16:27:41 GMT /slideshow/impact-patterns-december-2021pptx/250885773 IntersectionGroup@slideshare.net(IntersectionGroup) Impact patterns december 2021.pptx IntersectionGroup Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/impactpatterns-december2021-211222162742-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Enterprise Designers face a difficult task. Understanding what needs to change and designing those changes is difficult enough. Getting the enterprise to collaborate with you, adopt your designs and implement them in the way you intended is often even harder. You need to get people to trust you, to value your work and your advice and to get as enthusiastic about your ideas and designs as you are yourself. Just delivering great designs is not enough; only through the power of influence will those great designs have a chance to have the impact you desire. The patterns in this section outline major steps to establish and grow your influence and impact as an Enterprise Designer. This is a continuous process that takes time and constant attention. These patterns will show you: – The importance of having a personal enterprise vision; – How to build coalitions and get executive buy-in; – How to clarify and align the enterprise vision into a compelling shared vision for all co-creators; – How to set up a safe negotiation space where co-creators feel comfortable to exchange ideas and collaborate; – The importance of clear ownership and enterprise-wide alignment of change initiatives; – When to decide to leave.
Impact patterns december 2021.pptx from Intersection Group
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How to ride an elephant in digital times /slideshow/how-to-ride-an-elephant-in-digital-times-250676344/250676344 howtorideanelephantindigitaltimes-211118101250
How Enterprise Architecture Management needs to change to enable a digitial transformation that makes sense.]]>

How Enterprise Architecture Management needs to change to enable a digitial transformation that makes sense.]]>
Thu, 18 Nov 2021 10:12:50 GMT /slideshow/how-to-ride-an-elephant-in-digital-times-250676344/250676344 IntersectionGroup@slideshare.net(IntersectionGroup) How to ride an elephant in digital times IntersectionGroup How Enterprise Architecture Management needs to change to enable a digitial transformation that makes sense. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtorideanelephantindigitaltimes-211118101250-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How Enterprise Architecture Management needs to change to enable a digitial transformation that makes sense.
How to ride an elephant in digital times from Intersection Group
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EDGY introduction webinar /slideshow/edgy-introduction-webinar-10112021/250626567 edgyintroductionwebinar10112021-211110192541
Watch the video: https://www.youtube.com/watch?v=AV_U3fJjNXE Designers, architects and analysts habitually produce maps and visualizations. EDGY is designed to be a visual language to create mappings and visualisations as perspectives on an enterprise model. Instead of just producing more and more isolated artefacts, we create individual mappings as representations of an integrated semantic model. Here are a few questions you should ask when designing better enterprises: - What is your enterprise all about? What is its story? Who are the people behind it? What is their motivation? This is the identity of the enterprise; what it stands for and the reason for its existence. - What will you actually provide to people? What are offering? How is what you offer going to change people’s lives? This is the experience the enterprise aims to create for customers and others. - What do you need to realise that? What are the parts that make it work? How are those parts related? What can you achieve with them? This is the architecture that holds the enterprise together. In the past, these questions have been treated separately by specialist functions and disciplines, leading to incoherent, siloed, underperforming enterprises. Elements like a sound strategy, a well performing operating model, or a winning product design are simply impossible to get right if there is no coherence in the way people working to create the enterprise (its cocreators) answer these questions.  These universal facets of identity, experience and architecture apply to all enterprises: large companies, start-ups, public institutions, ... . They provide useful lenses to understand why an enterprise exists, what it is supposed to deliver to whom, and how all of this is supposed to work.  EDGY, a graphical language for collaborative enterprise design, is complementary to more specific visual languages such as ArchiMate or UML but covers a broader range of view angles needed to create better enterprises.]]>

Watch the video: https://www.youtube.com/watch?v=AV_U3fJjNXE Designers, architects and analysts habitually produce maps and visualizations. EDGY is designed to be a visual language to create mappings and visualisations as perspectives on an enterprise model. Instead of just producing more and more isolated artefacts, we create individual mappings as representations of an integrated semantic model. Here are a few questions you should ask when designing better enterprises: - What is your enterprise all about? What is its story? Who are the people behind it? What is their motivation? This is the identity of the enterprise; what it stands for and the reason for its existence. - What will you actually provide to people? What are offering? How is what you offer going to change people’s lives? This is the experience the enterprise aims to create for customers and others. - What do you need to realise that? What are the parts that make it work? How are those parts related? What can you achieve with them? This is the architecture that holds the enterprise together. In the past, these questions have been treated separately by specialist functions and disciplines, leading to incoherent, siloed, underperforming enterprises. Elements like a sound strategy, a well performing operating model, or a winning product design are simply impossible to get right if there is no coherence in the way people working to create the enterprise (its cocreators) answer these questions.  These universal facets of identity, experience and architecture apply to all enterprises: large companies, start-ups, public institutions, ... . They provide useful lenses to understand why an enterprise exists, what it is supposed to deliver to whom, and how all of this is supposed to work.  EDGY, a graphical language for collaborative enterprise design, is complementary to more specific visual languages such as ArchiMate or UML but covers a broader range of view angles needed to create better enterprises.]]>
Wed, 10 Nov 2021 19:25:41 GMT /slideshow/edgy-introduction-webinar-10112021/250626567 IntersectionGroup@slideshare.net(IntersectionGroup) EDGY introduction webinar IntersectionGroup Watch the video: https://www.youtube.com/watch?v=AV_U3fJjNXE Designers, architects and analysts habitually produce maps and visualizations. EDGY is designed to be a visual language to create mappings and visualisations as perspectives on an enterprise model. Instead of just producing more and more isolated artefacts, we create individual mappings as representations of an integrated semantic model. Here are a few questions you should ask when designing better enterprises: - What is your enterprise all about? What is its story? Who are the people behind it? What is their motivation? This is the identity of the enterprise; what it stands for and the reason for its existence. - What will you actually provide to people? What are offering? How is what you offer going to change people’s lives? This is the experience the enterprise aims to create for customers and others. - What do you need to realise that? What are the parts that make it work? How are those parts related? What can you achieve with them? This is the architecture that holds the enterprise together. In the past, these questions have been treated separately by specialist functions and disciplines, leading to incoherent, siloed, underperforming enterprises. Elements like a sound strategy, a well performing operating model, or a winning product design are simply impossible to get right if there is no coherence in the way people working to create the enterprise (its cocreators) answer these questions.  These universal facets of identity, experience and architecture apply to all enterprises: large companies, start-ups, public institutions, ... . They provide useful lenses to understand why an enterprise exists, what it is supposed to deliver to whom, and how all of this is supposed to work.  EDGY, a graphical language for collaborative enterprise design, is complementary to more specific visual languages such as ArchiMate or UML but covers a broader range of view angles needed to create better enterprises. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/edgyintroductionwebinar10112021-211110192541-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Watch the video: https://www.youtube.com/watch?v=AV_U3fJjNXE Designers, architects and analysts habitually produce maps and visualizations. EDGY is designed to be a visual language to create mappings and visualisations as perspectives on an enterprise model. Instead of just producing more and more isolated artefacts, we create individual mappings as representations of an integrated semantic model. Here are a few questions you should ask when designing better enterprises: - What is your enterprise all about? What is its story? Who are the people behind it? What is their motivation? This is the identity of the enterprise; what it stands for and the reason for its existence. - What will you actually provide to people? What are offering? How is what you offer going to change people’s lives? This is the experience the enterprise aims to create for customers and others. - What do you need to realise that? What are the parts that make it work? How are those parts related? What can you achieve with them? This is the architecture that holds the enterprise together. In the past, these questions have been treated separately by specialist functions and disciplines, leading to incoherent, siloed, underperforming enterprises. Elements like a sound strategy, a well performing operating model, or a winning product design are simply impossible to get right if there is no coherence in the way people working to create the enterprise (its cocreators) answer these questions.  These universal facets of identity, experience and architecture apply to all enterprises: large companies, start-ups, public institutions, ... . They provide useful lenses to understand why an enterprise exists, what it is supposed to deliver to whom, and how all of this is supposed to work.  EDGY, a graphical language for collaborative enterprise design, is complementary to more specific visual languages such as ArchiMate or UML but covers a broader range of view angles needed to create better enterprises.
EDGY introduction webinar from Intersection Group
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Severin the service designer /slideshow/severin-the-service-designer/250539006 severintheservicedesigner-211027094014
ºÝºÝߣs from a webinar Milan Guenther gave October 2021. A Service Designer's journey to delivering breakthrough experiences through impact on the enterprise Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: - How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others - Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually - How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders]]>

ºÝºÝߣs from a webinar Milan Guenther gave October 2021. A Service Designer's journey to delivering breakthrough experiences through impact on the enterprise Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: - How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others - Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually - How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders]]>
Wed, 27 Oct 2021 09:40:14 GMT /slideshow/severin-the-service-designer/250539006 IntersectionGroup@slideshare.net(IntersectionGroup) Severin the service designer IntersectionGroup ºÝºÝߣs from a webinar Milan Guenther gave October 2021. A Service Designer's journey to delivering breakthrough experiences through impact on the enterprise Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: - How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others - Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually - How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/severintheservicedesigner-211027094014-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> ºÝºÝߣs from a webinar Milan Guenther gave October 2021. A Service Designer&#39;s journey to delivering breakthrough experiences through impact on the enterprise Severin is an ambitious and experienced designer. And when Intersection Railways called for a major overhaul of a part of their product and service portfolio, they set out for making an impact. Severin brought together all the stakeholders, they set an ambitious goal to significantly shift the customer’s experience, and with their team they researched, prototyped and mapped out a better future journey. But then it fell apart. That reorganisation messed up the responsibilities. Many customer insights turned out to be just assumptions. The IT change was too hard, the regulations were too constraining. And their stakeholders were not that convinced after all. What just happened? Design at scale is hard. In this session, Milan will show how Severin reengages his co-creators to tackle the true scope of the change required, including organisation, operations, and ecosystem partners. Using a set of recurring patterns and a set of maps, they open the conversation to the target Enterprise Design: what we can do, where to go next, and what to change to get there. And ultimately, how to deliver on their ambitious vision for a better service. You will learn: - How to reveal the links: map out how your enterprise pursues its purpose, the capabilities it relies on to deliver, and the experience outcomes it enables for customers and others - Have the right conversations: how to create clarity when developing product strategy, business transformation or investment options, collaboratively and visually - How to draw your enterprise on a napkin: learn how to establish a business geography to facilitate joint wayfinding between stakeholders
Severin the service designer from Intersection Group
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Earnestine the enterprise architect /slideshow/earnestine-the-enterprise-architect/250484301 earnestinetheenterprisearchitect-211020122331
ºÝºÝߣs from a webinar October 2021. This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: - How to set up a continuous, collaborative EA process? - How to build the relationships with the many stakeholders? - How do you get the management support you need? - Which EA maps and tools are valuable in which context? - How to integrate EA with multi-project management and corporate strategy?]]>

ºÝºÝߣs from a webinar October 2021. This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: - How to set up a continuous, collaborative EA process? - How to build the relationships with the many stakeholders? - How do you get the management support you need? - Which EA maps and tools are valuable in which context? - How to integrate EA with multi-project management and corporate strategy?]]>
Wed, 20 Oct 2021 12:23:30 GMT /slideshow/earnestine-the-enterprise-architect/250484301 IntersectionGroup@slideshare.net(IntersectionGroup) Earnestine the enterprise architect IntersectionGroup ºÝºÝߣs from a webinar October 2021. This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: - How to set up a continuous, collaborative EA process? - How to build the relationships with the many stakeholders? - How do you get the management support you need? - Which EA maps and tools are valuable in which context? - How to integrate EA with multi-project management and corporate strategy? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/earnestinetheenterprisearchitect-211020122331-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> ºÝºÝߣs from a webinar October 2021. This webinar tells the story of Earnestine from starting her new job as an Enterprise Architect to having set up an impactful collaborative Enterprise Architecture (EA) practice that spans the whole company. Using this story, recurring Enterprise Design Patterns, typical blockers and proven solution strategies are presented in an easy-to-understand way. You will learn: - How to set up a continuous, collaborative EA process? - How to build the relationships with the many stakeholders? - How do you get the management support you need? - Which EA maps and tools are valuable in which context? - How to integrate EA with multi-project management and corporate strategy?
Earnestine the enterprise architect from Intersection Group
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https://cdn.slidesharecdn.com/profile-photo-IntersectionGroup-48x48.jpg?cb=1697181354 Intersection Group is a global community of people interested and invested in creating better enterprises. With our association we extend an open invitation to anyone who shares this challenge and ambition, rather than forming a traditional professional organisation: you don't have to call yourself an Enterprise Designer to join and contribute. Our members are working as designers and architects, analysts and advisors, founders and executives, investors and leaders, coaches and mentors, authors and researchers. Our members are engaged in co-creating publications and a set of coherent open source tools developed from practice, research and conversations. www.intersection.group https://cdn.slidesharecdn.com/ss_thumbnails/ayearontheedge-231006123525-8cb8fea2-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/a-year-on-the-edgepdf/261838393 A year on the edge.pdf https://cdn.slidesharecdn.com/ss_thumbnails/capabilitywebinarjune2023-230610145036-0dd1f54f-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/capability-maps-the-next-generation/258357112 Capability Maps - The ... https://cdn.slidesharecdn.com/ss_thumbnails/threechangesthatmakeyoureapracticework-230301115327-689f8652-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/three-changes-that-make-your-ea-practice-workpdf/256177067 Three Changes That Mak...