/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: IreneuszGrniok https://cdn.slidesharecdn.com/profile-photo-IreneuszGrniok-48x48.jpg?cb=1614549883 ING ITC Amsterdam, ISPI ���99 CMM, quality process and standards '05 Foundation Certyficate In IT Service Management '06 Service Level Manager certificate by EXIN 12'08 ITIL Expert Specialties: I was the mentor for one of the ���future leader��� at BZWBK I am currently trainner of ITIL (I provide service manager trainings base on ITIL v2) I have the expertise of assesmnet of the IT organization for operations base on ITIL v3 reference model for development (testing) base of TPI reference model www.silverpredict.pl