/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: JamesMichaelPenarand https://cdn.slidesharecdn.com/profile-photo-JamesMichaelPenarand-48x48.jpg?cb=1552995381 Started the career as a IT service desk in year 2006 and has gone on to experience supporting consumer and presently corporate clients. Working for 4 years on IT industry especially in service desk field is a very rewarding and challenging experience. Throughout those years, one thing that stands out is that a true service desk has got to have a heart in solving complex technical issues. The culmination of true service desk is being able to get certified in IT as an MCP/MCSA Specialties: Intermediate to advance skill in Windows OS Platforms (2000/XP/XP Pro/7)