�ݺ�ߣshows by User: JonHall7

�ݺ�ߣshows by User: JonHall7 / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: JonHall7 / Wed, 18 Nov 2020 16:43:08 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: JonHall7 Expanding our Understanding: Complex Adaptive Systems /slideshow/expanding-our-understanding-complex-adaptive-systems/239319937 consortiumforserviceinnovation-complexadaptivesystems-201118164308
Presentation for the Consortium for Service Innovation's team meeting on Knowledge as a Service.]]>
Presentation for the Consortium for Service Innovation's team meeting on Knowledge as a Service.]]> Wed, 18 Nov 2020 16:43:08 GMT /slideshow/expanding-our-understanding-complex-adaptive-systems/239319937 JonHall7@slideshare.net(JonHall7) Expanding our Understanding: Complex Adaptive Systems JonHall7 Presentation for the Consortium for Service Innovation's team meeting on Knowledge as a Service. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/consortiumforserviceinnovation-complexadaptivesystems-201118164308-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation for the Consortium for Service Innovation's team meeting on Knowledge as a Service.

Expanding our Understanding: Complex Adaptive Systems from Jon Stevens-Hall

]]> 245 0 https://cdn.slidesharecdn.com/ss_thumbnails/consortiumforserviceinnovation-complexadaptivesystems-201118164308-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Site Reliability Engineering: Harnessing (and redefining) it for ITSM /slideshow/site-reliability-engineering-harnessing-and-redefining-it-for-itsm/235407803 servicemanagementpostcoronajune2020-200611101411
Service management post corona Digital Summit 2020]]>
Service management post corona Digital Summit 2020]]> Thu, 11 Jun 2020 10:14:11 GMT /slideshow/site-reliability-engineering-harnessing-and-redefining-it-for-itsm/235407803 JonHall7@slideshare.net(JonHall7) Site Reliability Engineering: Harnessing (and redefining) it for ITSM JonHall7 Service management post corona Digital Summit 2020 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicemanagementpostcoronajune2020-200611101411-thumbnail.jpg?width=120&height=120&fit=bounds" /> Service management post corona Digital Summit 2020

Site Reliability Engineering: Harnessing (and redefining) it for ITSM from Jon Stevens-Hall

]]> 398 0 https://cdn.slidesharecdn.com/ss_thumbnails/servicemanagementpostcoronajune2020-200611101411-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Rethinking Site Reliability Engineering for ITSM - SDI virtual event "New Ways of Working", May 2020 /slideshow/rethinking-site-reliability-engineering-for-itsm-sdi-virtual-event-new-ways-of-working-may-2020/233347473 sdisrepresentationmay2020-novideo-200507113508
Presentation for Service Desk Institute's "New Ways of Working" virtual event on 7th May 2020]]>
Presentation for Service Desk Institute's "New Ways of Working" virtual event on 7th May 2020]]> Thu, 07 May 2020 11:35:08 GMT /slideshow/rethinking-site-reliability-engineering-for-itsm-sdi-virtual-event-new-ways-of-working-may-2020/233347473 JonHall7@slideshare.net(JonHall7) Rethinking Site Reliability Engineering for ITSM - SDI virtual event "New Ways of Working", May 2020 JonHall7 Presentation for Service Desk Institute's "New Ways of Working" virtual event on 7th May 2020 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sdisrepresentationmay2020-novideo-200507113508-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation for Service Desk Institute's "New Ways of Working" virtual event on 7th May 2020

Rethinking Site Reliability Engineering for ITSM - SDI virtual event "New Ways of Working", May 2020 from Jon Stevens-Hall

]]> 743 0 https://cdn.slidesharecdn.com/ss_thumbnails/sdisrepresentationmay2020-novideo-200507113508-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Velocity19 Berlin: Swarming, Cynefin…�and avoiding the problems of becoming a third-line support team /slideshow/velocity19-berlin-swarming-cynefinand-avoiding-the-problems-of-becoming-a-thirdline-support-team/191354340 velocity19swarmingcynefinpresentation-191107132955
Discussion of Swarming and Cynefin as means to better align devops functions into enterprise support channels.]]>
Discussion of Swarming and Cynefin as means to better align devops functions into enterprise support channels.]]> Thu, 07 Nov 2019 13:29:55 GMT /slideshow/velocity19-berlin-swarming-cynefinand-avoiding-the-problems-of-becoming-a-thirdline-support-team/191354340 JonHall7@slideshare.net(JonHall7) Velocity19 Berlin: Swarming, Cynefin…�and avoiding the problems of becoming a third-line support team JonHall7 Discussion of Swarming and Cynefin as means to better align devops functions into enterprise support channels. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/velocity19swarmingcynefinpresentation-191107132955-thumbnail.jpg?width=120&height=120&fit=bounds" /> Discussion of Swarming and Cynefin as means to better align devops functions into enterprise support channels.

Velocity19 Berlin: Swarming, Cynefin… and avoiding the problems of becoming a third-line support team from Jon Stevens-Hall

]]> 501 7 https://cdn.slidesharecdn.com/ss_thumbnails/velocity19swarmingcynefinpresentation-191107132955-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 DevOps Enterprise Summit 2019 - How Swarming Enables Enterprise�Support to work better with DevOps /slideshow/devops-enterprise-summit-2019-how-swarming-enables-enterprisesupport-to-work-better-with-devops-152407345/152407345 does19swarmingpresentationv2-190628155202
Presentation from DOES19 in London]]>
Presentation from DOES19 in London]]> Fri, 28 Jun 2019 15:52:02 GMT /slideshow/devops-enterprise-summit-2019-how-swarming-enables-enterprisesupport-to-work-better-with-devops-152407345/152407345 JonHall7@slideshare.net(JonHall7) DevOps Enterprise Summit 2019 - How Swarming Enables Enterprise�Support to work better with DevOps JonHall7 Presentation from DOES19 in London <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/does19swarmingpresentationv2-190628155202-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation from DOES19 in London

DevOps Enterprise Summit 2019 - How Swarming Enables Enterprise Support to work better with DevOps from Jon Stevens-Hall

]]> 976 5 https://cdn.slidesharecdn.com/ss_thumbnails/does19swarmingpresentationv2-190628155202-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 SRVision 2019, Utrecht: Swarming and Cynefin /slideshow/srvision-2019-utrecht-swarming-and-cynefin/138523063 srvisiondeckswarmingcynefinv1compressed-190327231434
A deeper look at swarming and how it aligns to better support of DevOps, while also better enabling new ways of working and new thinking like Cynefin.]]>
A deeper look at swarming and how it aligns to better support of DevOps, while also better enabling new ways of working and new thinking like Cynefin.]]> Wed, 27 Mar 2019 23:14:34 GMT /slideshow/srvision-2019-utrecht-swarming-and-cynefin/138523063 JonHall7@slideshare.net(JonHall7) SRVision 2019, Utrecht: Swarming and Cynefin JonHall7 A deeper look at swarming and how it aligns to better support of DevOps, while also better enabling new ways of working and new thinking like Cynefin. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/srvisiondeckswarmingcynefinv1compressed-190327231434-thumbnail.jpg?width=120&height=120&fit=bounds" /> A deeper look at swarming and how it aligns to better support of DevOps, while also better enabling new ways of working and new thinking like Cynefin.

SRVision 2019, Utrecht: Swarming and Cynefin from Jon Stevens-Hall

]]> 991 4 https://cdn.slidesharecdn.com/ss_thumbnails/srvisiondeckswarmingcynefinv1compressed-190327231434-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 SDI19: Swarming and Devops for ITSM /JonHall7/sdi19-swarming-and-devops-for-itsm sdi19-swarmingdevopsforitsm-190319222302
Presentation from SDI conference, Birmingham, March 2019]]>
Presentation from SDI conference, Birmingham, March 2019]]> Tue, 19 Mar 2019 22:23:02 GMT /JonHall7/sdi19-swarming-and-devops-for-itsm JonHall7@slideshare.net(JonHall7) SDI19: Swarming and Devops for ITSM JonHall7 Presentation from SDI conference, Birmingham, March 2019 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sdi19-swarmingdevopsforitsm-190319222302-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation from SDI conference, Birmingham, March 2019

SDI19: Swarming and Devops for ITSM from Jon Stevens-Hall

]]> 241 1 https://cdn.slidesharecdn.com/ss_thumbnails/sdi19-swarmingdevopsforitsm-190319222302-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Support at scale in a DevOps world How Swarming and Cynefin can save you from 3rd Line hell /slideshow/support-at-scale-in-a-devops-world-how-swarming-and-cynefin-can-save-you-from-3rd-line-hell-130576100/130576100 configurationmanagementcamp2019-190205095019
Configuration Management Camp, Ghent, February 2019]]>
Configuration Management Camp, Ghent, February 2019]]> Tue, 05 Feb 2019 09:50:19 GMT /slideshow/support-at-scale-in-a-devops-world-how-swarming-and-cynefin-can-save-you-from-3rd-line-hell-130576100/130576100 JonHall7@slideshare.net(JonHall7) Support at scale in a DevOps world How Swarming and Cynefin can save you from 3rd Line hell JonHall7 Configuration Management Camp, Ghent, February 2019 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/configurationmanagementcamp2019-190205095019-thumbnail.jpg?width=120&height=120&fit=bounds" /> Configuration Management Camp, Ghent, February 2019

Support at scale in a DevOps world How Swarming and Cynefin can save you from 3rd Line hell from Jon Stevens-Hall

]]> 508 3 https://cdn.slidesharecdn.com/ss_thumbnails/configurationmanagementcamp2019-190205095019-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Swarming: How a new approach to support can save DevOps teams from 3rd-line ticket hell /slideshow/swarming-how-a-new-approach-to-support-can-save-devops-teams-from-3rdline-ticket-hell/122411742 devopssummitamstedamdeck-jonhall-final-181108133542
Presentation from DevOps Summit Amsterdam 2018]]>
Presentation from DevOps Summit Amsterdam 2018]]> Thu, 08 Nov 2018 13:35:42 GMT /slideshow/swarming-how-a-new-approach-to-support-can-save-devops-teams-from-3rdline-ticket-hell/122411742 JonHall7@slideshare.net(JonHall7) Swarming: How a new approach to support can save DevOps teams from 3rd-line ticket hell JonHall7 Presentation from DevOps Summit Amsterdam 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/devopssummitamstedamdeck-jonhall-final-181108133542-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation from DevOps Summit Amsterdam 2018

Swarming: How a new approach to support can save DevOps teams from 3rd-line ticket hell from Jon Stevens-Hall

]]> 711708 10 https://cdn.slidesharecdn.com/ss_thumbnails/devopssummitamstedamdeck-jonhall-final-181108133542-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team�(& Why Swarming Works better for DevOps!) /slideshow/devops-enterprise-summit-las-vegas-2018-the-problem-of-becoming-a-3rdline-support-team-why-swarming-works-better-for-devops/119940707 does18vegasdeck-jonhall-final-181019002108
Swarming and DevOps]]>
Swarming and DevOps]]> Fri, 19 Oct 2018 00:21:08 GMT /slideshow/devops-enterprise-summit-las-vegas-2018-the-problem-of-becoming-a-3rdline-support-team-why-swarming-works-better-for-devops/119940707 JonHall7@slideshare.net(JonHall7) DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team�(& Why Swarming Works better for DevOps!) JonHall7 Swarming and DevOps <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/does18vegasdeck-jonhall-final-181019002108-thumbnail.jpg?width=120&height=120&fit=bounds" /> Swarming and DevOps

DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team (& Why Swarming Works better for DevOps!) from Jon Stevens-Hall

]]> 442 8 https://cdn.slidesharecdn.com/ss_thumbnails/does18vegasdeck-jonhall-final-181019002108-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 DevOpsDays Riga - Swarming Presentation /slideshow/devopsdays-riga-swarming-presentation/116967481 devopsdaysrigafinal-jonhall-180927203553
DevOps in the Enterprise: How “Swarming” can fix the problem of becoming a 3rd-Line Support Team ]]>
DevOps in the Enterprise: How “Swarming” can fix the problem of becoming a 3rd-Line Support Team ]]> Thu, 27 Sep 2018 20:35:53 GMT /slideshow/devopsdays-riga-swarming-presentation/116967481 JonHall7@slideshare.net(JonHall7) DevOpsDays Riga - Swarming Presentation JonHall7 DevOps in the Enterprise: How “Swarming” can fix the problem of becoming a 3rd-Line Support Team <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/devopsdaysrigafinal-jonhall-180927203553-thumbnail.jpg?width=120&height=120&fit=bounds" /> DevOps in the Enterprise: How “Swarming” can fix the problem of becoming a 3rd-Line Support Team

DevOpsDays Riga - Swarming Presentation from Jon Stevens-Hall

]]> 257 2 https://cdn.slidesharecdn.com/ss_thumbnails/devopsdaysrigafinal-jonhall-180927203553-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 ITSM, Swarming and Devops /JonHall7/itsm-swarming-and-devops bcsseminardeck-180530171445
BCS Seminar in London, May 2018]]>
BCS Seminar in London, May 2018]]> Wed, 30 May 2018 17:14:44 GMT /JonHall7/itsm-swarming-and-devops JonHall7@slideshare.net(JonHall7) ITSM, Swarming and Devops JonHall7 BCS Seminar in London, May 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bcsseminardeck-180530171445-thumbnail.jpg?width=120&height=120&fit=bounds" /> BCS Seminar in London, May 2018

ITSM, Swarming and Devops from Jon Stevens-Hall

]]> 2100 6 https://cdn.slidesharecdn.com/ss_thumbnails/bcsseminardeck-180530171445-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Devops In The Enterprise:�How Swarming Can Fix The Problem Of Becoming A 3rd-Line Support Team /slideshow/devops-in-the-enterprisehow-swarming-can-fix-the-problem-of-becoming-a-3rdline-support-team/97373474 swarmingdevopsdayskiel-180517072021
Presentation from devopsdays Kiel, 2018]]>
Presentation from devopsdays Kiel, 2018]]> Thu, 17 May 2018 07:20:20 GMT /slideshow/devops-in-the-enterprisehow-swarming-can-fix-the-problem-of-becoming-a-3rdline-support-team/97373474 JonHall7@slideshare.net(JonHall7) Devops In The Enterprise:�How Swarming Can Fix The Problem Of Becoming A 3rd-Line Support Team JonHall7 Presentation from devopsdays Kiel, 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/swarmingdevopsdayskiel-180517072021-thumbnail.jpg?width=120&height=120&fit=bounds" /> Presentation from devopsdays Kiel, 2018

Devops In The Enterprise: How Swarming Can Fix The Problem Of Becoming A 3rd-Line Support Team from Jon Stevens-Hall

]]> 480 5 https://cdn.slidesharecdn.com/ss_thumbnails/swarmingdevopsdayskiel-180517072021-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Service Manager Dag, Netherlands 2018: Why we should ditch the 3-tier support model and start Swarming. /slideshow/service-manager-dag-netherlands-2018-why-we-should-ditch-the-3tier-support-model-and-start-swarming-91523562/91523562 swarmingdeck-servicemanagerdaynetherlands2018-jonhall-updatedfinal-180322090341
Service Management Track keynote from Service Manager Day 2018 in Den Bosch. #SMD2018]]>
Service Management Track keynote from Service Manager Day 2018 in Den Bosch. #SMD2018]]> Thu, 22 Mar 2018 09:03:41 GMT /slideshow/service-manager-dag-netherlands-2018-why-we-should-ditch-the-3tier-support-model-and-start-swarming-91523562/91523562 JonHall7@slideshare.net(JonHall7) Service Manager Dag, Netherlands 2018: Why we should ditch the 3-tier support model and start Swarming. JonHall7 Service Management Track keynote from Service Manager Day 2018 in Den Bosch. #SMD2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/swarmingdeck-servicemanagerdaynetherlands2018-jonhall-updatedfinal-180322090341-thumbnail.jpg?width=120&height=120&fit=bounds" /> Service Management Track keynote from Service Manager Day 2018 in Den Bosch. #SMD2018

Service Manager Dag, Netherlands 2018: Why we should ditch the 3-tier support model and start Swarming. from Jon Stevens-Hall

]]> 606 4 https://cdn.slidesharecdn.com/ss_thumbnails/swarmingdeck-servicemanagerdaynetherlands2018-jonhall-updatedfinal-180322090341-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative) /slideshow/configuration-management-camp-2018-the-problem-of-becoming-3rd-line-support-and-why-swarming-is-a-better-alternative-87302610/87302610 cfgmgmtcampignitetalk-swarming-2018-180206092952
Ignite talk at #cfgmgmtcamp 2018, Ghent]]>
Ignite talk at #cfgmgmtcamp 2018, Ghent]]> Tue, 06 Feb 2018 09:29:52 GMT /slideshow/configuration-management-camp-2018-the-problem-of-becoming-3rd-line-support-and-why-swarming-is-a-better-alternative-87302610/87302610 JonHall7@slideshare.net(JonHall7) Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative) JonHall7 Ignite talk at #cfgmgmtcamp 2018, Ghent <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cfgmgmtcampignitetalk-swarming-2018-180206092952-thumbnail.jpg?width=120&height=120&fit=bounds" /> Ignite talk at #cfgmgmtcamp 2018, Ghent

Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative) from Jon Stevens-Hall

]]> 2450 3 https://cdn.slidesharecdn.com/ss_thumbnails/cfgmgmtcampignitetalk-swarming-2018-180206092952-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management /slideshow/bmc-engage-2015-optimizing-service-desk-interactions-with-knowledge-management/82453331 564-optimizingservicedeskinteractionswithknowledgemanagement-171121140549
BMC Engage presentation on Knowledge Management and Knowledge Centered Service, which also introduced some upcoming functionality to support KCS (delivered shortly afterwards in Smart IT).]]>
BMC Engage presentation on Knowledge Management and Knowledge Centered Service, which also introduced some upcoming functionality to support KCS (delivered shortly afterwards in Smart IT).]]> Tue, 21 Nov 2017 14:05:49 GMT /slideshow/bmc-engage-2015-optimizing-service-desk-interactions-with-knowledge-management/82453331 JonHall7@slideshare.net(JonHall7) BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management JonHall7 BMC Engage presentation on Knowledge Management and Knowledge Centered Service, which also introduced some upcoming functionality to support KCS (delivered shortly afterwards in Smart IT). <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/564-optimizingservicedeskinteractionswithknowledgemanagement-171121140549-thumbnail.jpg?width=120&height=120&fit=bounds" /> BMC Engage presentation on Knowledge Management and Knowledge Centered Service, which also introduced some upcoming functionality to support KCS (delivered shortly afterwards in Smart IT).

BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management from Jon Stevens-Hall

]]> 451 1 https://cdn.slidesharecdn.com/ss_thumbnails/564-optimizingservicedeskinteractionswithknowledgemanagement-171121140549-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Devopsdays Edinburgh 2017 - Ignite talk - Swarming /slideshow/devopsdays-edinburgh-2017-ignite-talk-swarming/81102074 devopsdaysedinburghoct2017ignitetalk-swarming-jonhall-171023131325
"Aligning DevOps and IT Support in the Enterprise, Through Intelligent Swarming" - Presented at Devopsdays Edinburgh 2017 as an "Ignite" (5 minute) talk]]>
"Aligning DevOps and IT Support in the Enterprise, Through Intelligent Swarming" - Presented at Devopsdays Edinburgh 2017 as an "Ignite" (5 minute) talk]]> Mon, 23 Oct 2017 13:13:25 GMT /slideshow/devopsdays-edinburgh-2017-ignite-talk-swarming/81102074 JonHall7@slideshare.net(JonHall7) Devopsdays Edinburgh 2017 - Ignite talk - Swarming JonHall7 "Aligning DevOps and IT Support in the Enterprise, Through Intelligent Swarming" - Presented at Devopsdays Edinburgh 2017 as an "Ignite" (5 minute) talk <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/devopsdaysedinburghoct2017ignitetalk-swarming-jonhall-171023131325-thumbnail.jpg?width=120&height=120&fit=bounds" /> "Aligning DevOps and IT Support in the Enterprise, Through Intelligent Swarming" - Presented at Devopsdays Edinburgh 2017 as an "Ignite" (5 minute) talk

Devopsdays Edinburgh 2017 - Ignite talk - Swarming from Jon Stevens-Hall

]]> 1555 3 https://cdn.slidesharecdn.com/ss_thumbnails/devopsdaysedinburghoct2017ignitetalk-swarming-jonhall-171023131325-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Is DevOps Really Changing IT Support? /JonHall7/is-devops-really-changing-it-support sits17presentationjonhall-170608132326
Servicedesk and IT Support Show, London 2017 Audio from the presentation: https://soundcloud.com/diversifieduk/sits-2017-is-devops-really-changing-it-support-jon-hall-bmc]]>
Servicedesk and IT Support Show, London 2017 Audio from the presentation: https://soundcloud.com/diversifieduk/sits-2017-is-devops-really-changing-it-support-jon-hall-bmc]]> Thu, 08 Jun 2017 13:23:26 GMT /JonHall7/is-devops-really-changing-it-support JonHall7@slideshare.net(JonHall7) Is DevOps Really Changing IT Support? JonHall7 Servicedesk and IT Support Show, London 2017 Audio from the presentation: https://soundcloud.com/diversifieduk/sits-2017-is-devops-really-changing-it-support-jon-hall-bmc <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sits17presentationjonhall-170608132326-thumbnail.jpg?width=120&height=120&fit=bounds" /> Servicedesk and IT Support Show, London 2017 Audio from the presentation: https://soundcloud.com/diversifieduk/sits-2017-is-devops-really-changing-it-support-jon-hall-bmc

Is DevOps Really Changing IT Support? from Jon Stevens-Hall

]]> 1382 5 https://cdn.slidesharecdn.com/ss_thumbnails/sits17presentationjonhall-170608132326-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 devopsdays Stockholm Ignite talk: Aligning DevOps with Enterprise-scale customer support /slideshow/aligning-devops-with-enterprisescale-customer-support/75693443 devopsdaysignitestockholm-170505000619
Devopsdays Stockholm Ignite talk. Summary: As DevOps grows within enterprises, products begin to be assimilated into mainstream user support processes, and DevOps teams find themselves in the traditional 3-tier support team structure. Problems arise because of fundamental inconsistencies between DevOps philosophy and the 3-tier structure. This presentation proposes Swarming as a better option, enabling DevOps to align more seamlessly into the enterprise, and ensuring that support issues have a minimal impact on innovation.]]>
Devopsdays Stockholm Ignite talk. Summary: As DevOps grows within enterprises, products begin to be assimilated into mainstream user support processes, and DevOps teams find themselves in the traditional 3-tier support team structure. Problems arise because of fundamental inconsistencies between DevOps philosophy and the 3-tier structure. This presentation proposes Swarming as a better option, enabling DevOps to align more seamlessly into the enterprise, and ensuring that support issues have a minimal impact on innovation.]]> Fri, 05 May 2017 00:06:18 GMT /slideshow/aligning-devops-with-enterprisescale-customer-support/75693443 JonHall7@slideshare.net(JonHall7) devopsdays Stockholm Ignite talk: Aligning DevOps with Enterprise-scale customer support JonHall7 Devopsdays Stockholm Ignite talk. Summary: As DevOps grows within enterprises, products begin to be assimilated into mainstream user support processes, and DevOps teams find themselves in the traditional 3-tier support team structure. Problems arise because of fundamental inconsistencies between DevOps philosophy and the 3-tier structure. This presentation proposes Swarming as a better option, enabling DevOps to align more seamlessly into the enterprise, and ensuring that support issues have a minimal impact on innovation. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/devopsdaysignitestockholm-170505000619-thumbnail.jpg?width=120&height=120&fit=bounds" /> Devopsdays Stockholm Ignite talk. Summary: As DevOps grows within enterprises, products begin to be assimilated into mainstream user support processes, and DevOps teams find themselves in the traditional 3-tier support team structure. Problems arise because of fundamental inconsistencies between DevOps philosophy and the 3-tier structure. This presentation proposes Swarming as a better option, enabling DevOps to align more seamlessly into the enterprise, and ensuring that support issues have a minimal impact on innovation.

devopsdays Stockholm Ignite talk: Aligning DevOps with Enterprise-scale customer support from Jon Stevens-Hall

]]> 935 4 https://cdn.slidesharecdn.com/ss_thumbnails/devopsdaysignitestockholm-170505000619-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Knowledge Management in BMC Remedy 9.1 /slideshow/knowledge-management-in-bmc-remedy-91/70388506 knowledgemanagementinbmcremedy9-161223013301
An overview of some of the Knowledge Management features available in BMC Remedy 9.1, including extensive support of the KCS framework.]]>
An overview of some of the Knowledge Management features available in BMC Remedy 9.1, including extensive support of the KCS framework.]]> Fri, 23 Dec 2016 01:33:01 GMT /slideshow/knowledge-management-in-bmc-remedy-91/70388506 JonHall7@slideshare.net(JonHall7) Knowledge Management in BMC Remedy 9.1 JonHall7 An overview of some of the Knowledge Management features available in BMC Remedy 9.1, including extensive support of the KCS framework. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/knowledgemanagementinbmcremedy9-161223013301-thumbnail.jpg?width=120&height=120&fit=bounds" /> An overview of some of the Knowledge Management features available in BMC Remedy 9.1, including extensive support of the KCS framework.

Knowledge Management in BMC Remedy 9.1 from Jon Stevens-Hall

]]> 3395 7 https://cdn.slidesharecdn.com/ss_thumbnails/knowledgemanagementinbmcremedy9-161223013301-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 https://cdn.slidesharecdn.com/profile-photo-JonHall7-48x48.jpg?cb=1731593674 Principal Product Manager at BMC Software medium.com/@jonhall_ https://cdn.slidesharecdn.com/ss_thumbnails/consortiumforserviceinnovation-complexadaptivesystems-201118164308-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/expanding-our-understanding-complex-adaptive-systems/239319937 Expanding our Understa... https://cdn.slidesharecdn.com/ss_thumbnails/servicemanagementpostcoronajune2020-200611101411-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/site-reliability-engineering-harnessing-and-redefining-it-for-itsm/235407803 Site Reliability Engin... https://cdn.slidesharecdn.com/ss_thumbnails/sdisrepresentationmay2020-novideo-200507113508-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/rethinking-site-reliability-engineering-for-itsm-sdi-virtual-event-new-ways-of-working-may-2020/233347473 Rethinking Site Reliab...