/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: JonySpanish https://public.slidesharecdn.com/v2/images/profile-picture.png Objective: Gain distinction as an IT Professional Experience: 4+ years providing Level 1/2 technical support in Managed Service environment with Microsoft Gold Partner supporting over 40+ different clients including SMB and large organisations with +1k users 3+ years in call-centre environment positioned in customer facing roles providing excellent customer service whilst adhering to various KPI metrics including sales and quality control targets Skills: Tertiary ---------- Cert III - Business Services ( Customer Contact ) Diploma in Information Technology (Network Engineering) Bachelor of Science in Information Technology Industry certifications ------------ Microsoft -MCITP Wi...