/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: JothePrakash https://cdn.slidesharecdn.com/profile-photo-JothePrakash-48x48.jpg?cb=1549446068 A 2nd Line Technical Support Engineer / Telecoms Engineer with over 6 years experience within Microsoft contact centre, outsourcing and telecommunication organisations. Key technologies include: TCP/IP, LAN, WAN, VLAN, Switches, Wireless, ADSL routers, Broadband, VoIP/SIP, PSTN/ISDN, Linux, Asterisk, Telephony configuration, UC. Specialist in providing technical support through phone, email and remote assistance.