/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: KRZYSZTOFMIELCZAREK https://cdn.slidesharecdn.com/profile-photo-KRZYSZTOFMIELCZAREK-48x48.jpg?cb=1547720523 •Monitoring and supporting the infrastructure, application systems, batch schedules; ensuring that processing deadlines and on-line service windows, as detailed in the SLA, are delivered and supported to the highest quality •Raising and referring service incidents, managing calls through to resolution according to established procedures. Ensuring all work is completed in accordance with Client and procedures •Responsible for investigation, analysis and recovery from service incidents, involving 3rd line support teams to resolve service errors and job failures before SLAs are breached. •Responsible for maintenance, deployment and completion of backup services, and the technical sk...