/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: KapilKapoor3 https://cdn.slidesharecdn.com/profile-photo-KapilKapoor3-48x48.jpg?cb=1654739901 • Analytical solution driven quality professional with more than 10 years of experience in knowledge processing, back office operations, customer services and launching & implementing world class performance frameworks like Six Sigma, Balanced Scorecard and COPC in an services environment • Proven ability to lead and mentor key company projects aimed at strategic cost reduction, process optimization, increasing efficiency & effectiveness, market share and customer satisfaction • Well versed in managing and motivating teams for running successful operations & extensive experience of developing procedures, service standards & operational policies for business excellence Specialties: