�ݺ�ߣshows by User: KarlPawlewicz

�ݺ�ߣshows by User: KarlPawlewicz / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: KarlPawlewicz / Wed, 08 Feb 2017 03:35:14 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: KarlPawlewicz NYC Data Driven Business Meetup - 2.7.17 /slideshow/nyc-data-driven-business-meetup-2717/71892873 nycdatadrivenbusinessmeetup-2-170208033514
An overview of the quantitative and qualitative data provided by live chat, and how to measure the sales, marketing, and customer support ROI of a chat widget.]]>
An overview of the quantitative and qualitative data provided by live chat, and how to measure the sales, marketing, and customer support ROI of a chat widget.]]> Wed, 08 Feb 2017 03:35:14 GMT /slideshow/nyc-data-driven-business-meetup-2717/71892873 KarlPawlewicz@slideshare.net(KarlPawlewicz) NYC Data Driven Business Meetup - 2.7.17 KarlPawlewicz An overview of the quantitative and qualitative data provided by live chat, and how to measure the sales, marketing, and customer support ROI of a chat widget. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nycdatadrivenbusinessmeetup-2-170208033514-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> An overview of the quantitative and qualitative data provided by live chat, and how to measure the sales, marketing, and customer support ROI of a chat widget.

NYC Data Driven Business Meetup - 2.7.17 from Karl Pawlewicz

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0 NYC eCommerce Meetup (2.11.15) /slideshow/nyc-e-commerce-meetup-21115-1/44599073 nycecommercemeetup2-150212085413-conversion-gate02
Immediacy is key for businesses that provide outstanding customer service. According to Forrester, nearly 60% of consumers now use live chat to get a question answered and, according to Software Advice, that's because live chat is convenient and has no hold times. This presentation provides: - an overview of Olark live chat for retailers; - data on the growing consumer preference for service channels with immediacy; - reasons why retailers should implement live chat; - and some best practices for using live chat.]]>
Immediacy is key for businesses that provide outstanding customer service. According to Forrester, nearly 60% of consumers now use live chat to get a question answered and, according to Software Advice, that's because live chat is convenient and has no hold times. This presentation provides: - an overview of Olark live chat for retailers; - data on the growing consumer preference for service channels with immediacy; - reasons why retailers should implement live chat; - and some best practices for using live chat.]]> Thu, 12 Feb 2015 08:54:13 GMT /slideshow/nyc-e-commerce-meetup-21115-1/44599073 KarlPawlewicz@slideshare.net(KarlPawlewicz) NYC eCommerce Meetup (2.11.15) KarlPawlewicz Immediacy is key for businesses that provide outstanding customer service. According to Forrester, nearly 60% of consumers now use live chat to get a question answered and, according to Software Advice, that's because live chat is convenient and has no hold times. This presentation provides: - an overview of Olark live chat for retailers; - data on the growing consumer preference for service channels with immediacy; - reasons why retailers should implement live chat; - and some best practices for using live chat. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nycecommercemeetup2-150212085413-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> Immediacy is key for businesses that provide outstanding customer service. According to Forrester, nearly 60% of consumers now use live chat to get a question answered and, according to Software Advice, that's because live chat is convenient and has no hold times. This presentation provides: - an overview of Olark live chat for retailers; - data on the growing consumer preference for service channels with immediacy; - reasons why retailers should implement live chat; - and some best practices for using live chat.

NYC eCommerce Meetup (2.11.15) from Karl Pawlewicz

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0 Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15) /slideshow/alley-nyc-2415/44305635 alleynyc2-150205070616-conversion-gate02
Olark live chat helps businesses connect with customers. This presentation offers a brief overview of who and what Olark is, and why it's important for entrepreneurs and startups.]]>
Olark live chat helps businesses connect with customers. This presentation offers a brief overview of who and what Olark is, and why it's important for entrepreneurs and startups.]]> Thu, 05 Feb 2015 07:06:16 GMT /slideshow/alley-nyc-2415/44305635 KarlPawlewicz@slideshare.net(KarlPawlewicz) Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15) KarlPawlewicz Olark live chat helps businesses connect with customers. This presentation offers a brief overview of who and what Olark is, and why it's important for entrepreneurs and startups. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/alleynyc2-150205070616-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> Olark live chat helps businesses connect with customers. This presentation offers a brief overview of who and what Olark is, and why it's important for entrepreneurs and startups.

Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15) from Karl Pawlewicz

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0 https://cdn.slidesharecdn.com/profile-photo-KarlPawlewicz-48x48.jpg?cb=1519149292 Hi, I'm Karl. You might remember me from such popular films as, "Memoirs of a PR specialist" and "How I stopped being emotional and learned to love data-driven marketing." As head of communications for Olark, I'm immersed in the B2B SaaS market and focused on lead gen activities that include positioning, content, SEO, PR, paid acquisition, events/conference, customer relations and social media. I'm a big supporter of, "Why are we still talking about this, let's go try it and make sure we measure everything." Even slow motion is better than no motion. Husband to the extremely talented Lindsay Rae Pawlewicz (www.lindsayraedesign.com), I'm a Michigander, New Yorker of 14 years, bourbon ... http://www.kppr.co https://cdn.slidesharecdn.com/ss_thumbnails/nycdatadrivenbusinessmeetup-2-170208033514-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/nyc-data-driven-business-meetup-2717/71892873 NYC Data Driven Busine... https://cdn.slidesharecdn.com/ss_thumbnails/nycecommercemeetup2-150212085413-conversion-gate02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/nyc-e-commerce-meetup-21115-1/44599073 NYC eCommerce Meetup (... https://cdn.slidesharecdn.com/ss_thumbnails/alleynyc2-150205070616-conversion-gate02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/alley-nyc-2415/44305635 Intro to Olark - Alley...