/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: KevinYap3 https://cdn.slidesharecdn.com/profile-photo-KevinYap3-48x48.jpg?cb=1580961555 A highly dedicated and self-motivated ITIL V3 qualified IT professional with over 20 years experiences gained in various IT roles which have included management of key ITIL disciplines such as Incident/Problem/Change/Release/SLA/OLA/KPI, Service Transition, Continuous Improvement, Project and Third Party support management at a sub-regional and subsequently at the global level. And couple with excellent understanding of all major technologies and a strong business foundation and extensive exposure to ITIL V3 disciplines - I am able to effectively deliver real business benefit through proactive and reactive IT service delivery and management. STRENGTHS INCLUDE: • Extensive experience in ... http://www.jspl.com.sg