際際滷shows by User: KornelijaPetr / http://www.slideshare.net/images/logo.gif 際際滷shows by User: KornelijaPetr / Thu, 07 Jul 2016 08:31:15 GMT 際際滷Share feed for 際際滷shows by User: KornelijaPetr Law Students Information Literacy Skills and Protection of Environment /slideshow/law-students-information-literacy-skills-and-protection-of-environment/63804614 petrsiberppt-160707083115
Presents the results of a survey of the students of the Faculty of Law in Osijek, Croatia on their information needs and behaviour regarding the environment legislation. ]]>
Presents the results of a survey of the students of the Faculty of Law in Osijek, Croatia on their information needs and behaviour regarding the environment legislation. ]]> Thu, 07 Jul 2016 08:31:15 GMT /slideshow/law-students-information-literacy-skills-and-protection-of-environment/63804614 KornelijaPetr@slideshare.net(KornelijaPetr) Law Students Information Literacy Skills and Protection of Environment KornelijaPetr Presents the results of a survey of the students of the Faculty of Law in Osijek, Croatia on their information needs and behaviour regarding the environment legislation. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/petrsiberppt-160707083115-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presents the results of a survey of the students of the Faculty of Law in Osijek, Croatia on their information needs and behaviour regarding the environment legislation.
Law Students Information Literacy Skills and Protection of Environment from Kornelija Petr
]]> 184 4 https://cdn.slidesharecdn.com/ss_thumbnails/petrsiberppt-160707083115-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Informed citizens or not? Implications for academic libraries /slideshow/informed-citizens-or-not-implications-for-academic-libraries/63804487 petrbadurinalida16-160707082534
Presents findings of a survey of students of the Faculty of Humanities and Social Sciences in Osijek, Croatia on the topic of e-democracy. ]]>
Presents findings of a survey of students of the Faculty of Humanities and Social Sciences in Osijek, Croatia on the topic of e-democracy. ]]> Thu, 07 Jul 2016 08:25:34 GMT /slideshow/informed-citizens-or-not-implications-for-academic-libraries/63804487 KornelijaPetr@slideshare.net(KornelijaPetr) Informed citizens or not? Implications for academic libraries KornelijaPetr Presents findings of a survey of students of the Faculty of Humanities and Social Sciences in Osijek, Croatia on the topic of e-democracy. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/petrbadurinalida16-160707082534-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presents findings of a survey of students of the Faculty of Humanities and Social Sciences in Osijek, Croatia on the topic of e-democracy.
Informed citizens or not? Implications for academic libraries from Kornelija Petr
]]> 99 6 https://cdn.slidesharecdn.com/ss_thumbnails/petrbadurinalida16-160707082534-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Petr begovic aew2015 /slideshow/petr-begovic-aew2015/48664843 petrbegovicaew2015-150527155300-lva1-app6891
third ASIS&T European Workshop, Osijek, Croatia, 22-23 May 2015. Begovi, Mia; Petr Balog, Kornelija. Public library social impact assessment: library value from customers' point of view]]>
third ASIS&T European Workshop, Osijek, Croatia, 22-23 May 2015. Begovi, Mia; Petr Balog, Kornelija. Public library social impact assessment: library value from customers' point of view]]> Wed, 27 May 2015 15:53:00 GMT /slideshow/petr-begovic-aew2015/48664843 KornelijaPetr@slideshare.net(KornelijaPetr) Petr begovic aew2015 KornelijaPetr third ASIS&T European Workshop, Osijek, Croatia, 22-23 May 2015. Begovi, Mia; Petr Balog, Kornelija. Public library social impact assessment: library value from customers' point of view <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/petrbegovicaew2015-150527155300-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> third ASIS&amp;T European Workshop, Osijek, Croatia, 22-23 May 2015. Begovi, Mia; Petr Balog, Kornelija. Public library social impact assessment: library value from customers&#39; point of view
Petr begovic aew2015 from Kornelija Petr
]]> 238 1 https://cdn.slidesharecdn.com/ss_thumbnails/petrbegovicaew2015-150527155300-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Quality assurance practices in Croatian academic libraries: two case-studies /slideshow/portoroz-qa-practices-in-croatian-al-mm/46804381 portorozqapracticesincroatianalmm-150409033320-conversion-gate01
Higher education in the Republic of Croatia has been going through transformative changes ever since the introduction of the Bologna process. The Bologna process in Europe was introduced with the intention to ensure the more comparable, compatible and coherent systems of higher education and one of the extremely important elements of this process is the focus on quality. In Croatia, it was recognized that the higher education institutions need to continuously work on the quality improvement of their educational programs. This need motivated the introduction of the external assessment instrument both of the educational programs (in the form of the initial and consequent reaccreditation procedures) and the quality assurance systems developed at the institutions of higher education. The Bologna process has also recognized academic libraries as important factors of the higher education institutions educational and research excellence. Croatian academic libraries have become more proactive in finding ways to align quality practices with the overall mission and goals of the university. This paper investigates the quality initiatives of two Croatian academic libraries Library of the Faculty of Humanities and Social Sciences in Osijek and Zadar University Library, focusing on their methodology and strategic planning.]]>
Higher education in the Republic of Croatia has been going through transformative changes ever since the introduction of the Bologna process. The Bologna process in Europe was introduced with the intention to ensure the more comparable, compatible and coherent systems of higher education and one of the extremely important elements of this process is the focus on quality. In Croatia, it was recognized that the higher education institutions need to continuously work on the quality improvement of their educational programs. This need motivated the introduction of the external assessment instrument both of the educational programs (in the form of the initial and consequent reaccreditation procedures) and the quality assurance systems developed at the institutions of higher education. The Bologna process has also recognized academic libraries as important factors of the higher education institutions educational and research excellence. Croatian academic libraries have become more proactive in finding ways to align quality practices with the overall mission and goals of the university. This paper investigates the quality initiatives of two Croatian academic libraries Library of the Faculty of Humanities and Social Sciences in Osijek and Zadar University Library, focusing on their methodology and strategic planning.]]> Thu, 09 Apr 2015 03:33:20 GMT /slideshow/portoroz-qa-practices-in-croatian-al-mm/46804381 KornelijaPetr@slideshare.net(KornelijaPetr) Quality assurance practices in Croatian academic libraries: two case-studies KornelijaPetr Higher education in the Republic of Croatia has been going through transformative changes ever since the introduction of the Bologna process. The Bologna process in Europe was introduced with the intention to ensure the more comparable, compatible and coherent systems of higher education and one of the extremely important elements of this process is the focus on quality. In Croatia, it was recognized that the higher education institutions need to continuously work on the quality improvement of their educational programs. This need motivated the introduction of the external assessment instrument both of the educational programs (in the form of the initial and consequent reaccreditation procedures) and the quality assurance systems developed at the institutions of higher education. The Bologna process has also recognized academic libraries as important factors of the higher education institutions educational and research excellence. Croatian academic libraries have become more proactive in finding ways to align quality practices with the overall mission and goals of the university. This paper investigates the quality initiatives of two Croatian academic libraries Library of the Faculty of Humanities and Social Sciences in Osijek and Zadar University Library, focusing on their methodology and strategic planning. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/portorozqapracticesincroatianalmm-150409033320-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Higher education in the Republic of Croatia has been going through transformative changes ever since the introduction of the Bologna process. The Bologna process in Europe was introduced with the intention to ensure the more comparable, compatible and coherent systems of higher education and one of the extremely important elements of this process is the focus on quality. In Croatia, it was recognized that the higher education institutions need to continuously work on the quality improvement of their educational programs. This need motivated the introduction of the external assessment instrument both of the educational programs (in the form of the initial and consequent reaccreditation procedures) and the quality assurance systems developed at the institutions of higher education. The Bologna process has also recognized academic libraries as important factors of the higher education institutions educational and research excellence. Croatian academic libraries have become more proactive in finding ways to align quality practices with the overall mission and goals of the university. This paper investigates the quality initiatives of two Croatian academic libraries Library of the Faculty of Humanities and Social Sciences in Osijek and Zadar University Library, focusing on their methodology and strategic planning.
Quality assurance practices in Croatian academic libraries: two case-studies from Kornelija Petr
]]> 349 2 https://cdn.slidesharecdn.com/ss_thumbnails/portorozqapracticesincroatianalmm-150409033320-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Quality measurement of Croatian public and academic libraries: methodology /slideshow/northumbria7/42861970 northumbria7-141219031055-conversion-gate01
7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 13 - 16 August 2007, SPIER HOTEL AND CONFERENCE CENTRE, South Africa]]>
7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 13 - 16 August 2007, SPIER HOTEL AND CONFERENCE CENTRE, South Africa]]> Fri, 19 Dec 2014 03:10:54 GMT /slideshow/northumbria7/42861970 KornelijaPetr@slideshare.net(KornelijaPetr) Quality measurement of Croatian public and academic libraries: methodology KornelijaPetr 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 13 - 16 August 2007, SPIER HOTEL AND CONFERENCE CENTRE, South Africa <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/northumbria7-141219031055-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, 13 - 16 August 2007, SPIER HOTEL AND CONFERENCE CENTRE, South Africa
Quality measurement of Croatian public and academic libraries: methodology from Kornelija Petr
]]> 351 4 https://cdn.slidesharecdn.com/ss_thumbnails/northumbria7-141219031055-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Students of Law and E-Democracy: Are They Information Literate at All? /KornelijaPetr/ecil-14-petrsiber ecil14petrsiber-141027105006-conversion-gate01
ECIL 2014 findings of a small-scale pilot-study conducted among students of law at Osijek University on e-government and e-democracy information. The aim of the research was to find out the degree of the students information literacy regarding the e-government and e-democracy information. The survey was conducted in May 2014 (paper-survey) on the sample of 171 law students. Students were asked about the usage of ICT technology in their study and everyday lives as well as about the ability to find, evaluate and apply the e-government information. The results of our survey detected a low interest of our sample for information related to local, regional or national governing bodies (e.g. only 3.4% of students used ICT to access the local communal information, 0.5% contacted the representative of local authority regarding administrative or communal issues).]]>
ECIL 2014 findings of a small-scale pilot-study conducted among students of law at Osijek University on e-government and e-democracy information. The aim of the research was to find out the degree of the students information literacy regarding the e-government and e-democracy information. The survey was conducted in May 2014 (paper-survey) on the sample of 171 law students. Students were asked about the usage of ICT technology in their study and everyday lives as well as about the ability to find, evaluate and apply the e-government information. The results of our survey detected a low interest of our sample for information related to local, regional or national governing bodies (e.g. only 3.4% of students used ICT to access the local communal information, 0.5% contacted the representative of local authority regarding administrative or communal issues).]]> Mon, 27 Oct 2014 10:50:06 GMT /KornelijaPetr/ecil-14-petrsiber KornelijaPetr@slideshare.net(KornelijaPetr) Students of Law and E-Democracy: Are They Information Literate at All? KornelijaPetr ECIL 2014 findings of a small-scale pilot-study conducted among students of law at Osijek University on e-government and e-democracy information. The aim of the research was to find out the degree of the students information literacy regarding the e-government and e-democracy information. The survey was conducted in May 2014 (paper-survey) on the sample of 171 law students. Students were asked about the usage of ICT technology in their study and everyday lives as well as about the ability to find, evaluate and apply the e-government information. The results of our survey detected a low interest of our sample for information related to local, regional or national governing bodies (e.g. only 3.4% of students used ICT to access the local communal information, 0.5% contacted the representative of local authority regarding administrative or communal issues). <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ecil14petrsiber-141027105006-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> ECIL 2014 findings of a small-scale pilot-study conducted among students of law at Osijek University on e-government and e-democracy information. The aim of the research was to find out the degree of the students information literacy regarding the e-government and e-democracy information. The survey was conducted in May 2014 (paper-survey) on the sample of 171 law students. Students were asked about the usage of ICT technology in their study and everyday lives as well as about the ability to find, evaluate and apply the e-government information. The results of our survey detected a low interest of our sample for information related to local, regional or national governing bodies (e.g. only 3.4% of students used ICT to access the local communal information, 0.5% contacted the representative of local authority regarding administrative or communal issues).
Students of Law and E-Democracy: Are They Information Literate at All? from Kornelija Petr
]]> 488 3 https://cdn.slidesharecdn.com/ss_thumbnails/ecil14petrsiber-141027105006-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Kultura vrednovanja kpb /KornelijaPetr/kultura-vrednovanja-kpb kulturavrednovanjakpb-140904010525-phpapp02
Od statistike do pokazatelja uspje邸nosti Zagreb, 08. travnja 2011. ]]>
Od statistike do pokazatelja uspje邸nosti Zagreb, 08. travnja 2011. ]]> Thu, 04 Sep 2014 01:05:25 GMT /KornelijaPetr/kultura-vrednovanja-kpb KornelijaPetr@slideshare.net(KornelijaPetr) Kultura vrednovanja kpb KornelijaPetr Od statistike do pokazatelja uspje邸nosti Zagreb, 08. travnja 2011. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kulturavrednovanjakpb-140904010525-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Od statistike do pokazatelja uspje邸nosti Zagreb, 08. travnja 2011.
Kultura vrednovanja kpb from Kornelija Petr
]]> 337 1 https://cdn.slidesharecdn.com/ss_thumbnails/kulturavrednovanjakpb-140904010525-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Usavrsavanje ppt /slideshow/usavrsavanje-ppt/38678675 usavrsavanjeppt-140904010208-phpapp02
3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ ]]>
3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ ]]> Thu, 04 Sep 2014 01:02:08 GMT /slideshow/usavrsavanje-ppt/38678675 KornelijaPetr@slideshare.net(KornelijaPetr) Usavrsavanje ppt KornelijaPetr 3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/usavrsavanjeppt-140904010208-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ
Usavrsavanje ppt from Kornelija Petr
]]> 296 2 https://cdn.slidesharecdn.com/ss_thumbnails/usavrsavanjeppt-140904010208-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Zelene knji転nice: knji転nini doprinos energetskoj uinkovitosti /slideshow/zelene-knjinice-knjinini-doprinos-energetskoj-uinkovitosti/38678642 zeek-finalgih2014siber-140904010032-phpapp02
3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ ]]>
3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ ]]> Thu, 04 Sep 2014 01:00:31 GMT /slideshow/zelene-knjinice-knjinini-doprinos-energetskoj-uinkovitosti/38678642 KornelijaPetr@slideshare.net(KornelijaPetr) Zelene knji転nice: knji転nini doprinos energetskoj uinkovitosti KornelijaPetr 3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/zeek-finalgih2014siber-140904010032-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 3. Meunarodni znanstveni simpozij GOSPODARSTVO ISTONE HRVATSKE - VIZIJA I RAZVOJ
Zelene knjinice: knjinii doprinos energetskoj u腟nkovitosti from Kornelija Petr
]]> 337 1 https://cdn.slidesharecdn.com/ss_thumbnails/zeek-finalgih2014siber-140904010032-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Library Instruction in Two Croatian Academic Libraries /slideshow/presentation-petr-siberplascak/38636202 presentationpetrsiberplascak-140903040459-phpapp01
Library instruction: Faculty of Humanities and Social Sciences and the Faculty of Law (University of Osijek), Croatia]]>
Library instruction: Faculty of Humanities and Social Sciences and the Faculty of Law (University of Osijek), Croatia]]> Wed, 03 Sep 2014 04:04:59 GMT /slideshow/presentation-petr-siberplascak/38636202 KornelijaPetr@slideshare.net(KornelijaPetr) Library Instruction in Two Croatian Academic Libraries KornelijaPetr Library instruction: Faculty of Humanities and Social Sciences and the Faculty of Law (University of Osijek), Croatia <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/presentationpetrsiberplascak-140903040459-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Library instruction: Faculty of Humanities and Social Sciences and the Faculty of Law (University of Osijek), Croatia
Library Instruction in Two Croatian Academic Libraries from Kornelija Petr
]]> 233 1 https://cdn.slidesharecdn.com/ss_thumbnails/presentationpetrsiberplascak-140903040459-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Izazovi organizacije, kori邸tenja i vrednovanja elektronikih knjiga u knji転ninim zbirkama /slideshow/petr-balog-finalno/38636135 petrbalogfinalno-140903040315-phpapp02
elektronike knjige u knji転nicama]]>
elektronike knjige u knji転nicama]]> Wed, 03 Sep 2014 04:03:15 GMT /slideshow/petr-balog-finalno/38636135 KornelijaPetr@slideshare.net(KornelijaPetr) Izazovi organizacije, kori邸tenja i vrednovanja elektronikih knjiga u knji転ninim zbirkama KornelijaPetr elektronike knjige u knji転nicama <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/petrbalogfinalno-140903040315-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> elektronike knjige u knji転nicama
Izazovi organizacije, koritenja i vrednovanja elektroniih knjiga u knjiniim zbirkama from Kornelija Petr
]]> 311 1 https://cdn.slidesharecdn.com/ss_thumbnails/petrbalogfinalno-140903040315-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Akademske knji転nice u Hrvatskoj: spremne za mjerenje kvalitete poslovanja ili ne? /slideshow/akademske-knjiznice-opatija/38635997 akademskeknjizniceopatija-140903040009-phpapp01
Govori o spremnosti visoko邸kolskih knji転nica u RH da pristupe vrednovanju svojih aktivnosti. ]]>
Govori o spremnosti visoko邸kolskih knji転nica u RH da pristupe vrednovanju svojih aktivnosti. ]]> Wed, 03 Sep 2014 04:00:08 GMT /slideshow/akademske-knjiznice-opatija/38635997 KornelijaPetr@slideshare.net(KornelijaPetr) Akademske knji転nice u Hrvatskoj: spremne za mjerenje kvalitete poslovanja ili ne? KornelijaPetr Govori o spremnosti visoko邸kolskih knji転nica u RH da pristupe vrednovanju svojih aktivnosti. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/akademskeknjizniceopatija-140903040009-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Govori o spremnosti visoko邸kolskih knji転nica u RH da pristupe vrednovanju svojih aktivnosti.
Akademske knji荵nice u Hrvatskoj: spremne za mjerenje kvalitete poslovanja ili ne? from Kornelija Petr
]]> 261 2 https://cdn.slidesharecdn.com/ss_thumbnails/akademskeknjizniceopatija-140903040009-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Culture of assessment in Croatian academic and public libraries /slideshow/culture-of-assessment-in-croatian-academic-and-public-libraries/38635864 dragijabadurinapetrathens1-140903035532-phpapp02
Describes a part of the findings of a project Evaluation of library services: academic and public libraries (2007-2011)]]>
Describes a part of the findings of a project Evaluation of library services: academic and public libraries (2007-2011)]]> Wed, 03 Sep 2014 03:55:32 GMT /slideshow/culture-of-assessment-in-croatian-academic-and-public-libraries/38635864 KornelijaPetr@slideshare.net(KornelijaPetr) Culture of assessment in Croatian academic and public libraries KornelijaPetr Describes a part of the findings of a project Evaluation of library services: academic and public libraries (2007-2011) <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/dragijabadurinapetrathens1-140903035532-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Describes a part of the findings of a project Evaluation of library services: academic and public libraries (2007-2011)
Culture of assessment in Croatian academic and public libraries from Kornelija Petr
]]> 334 2 https://cdn.slidesharecdn.com/ss_thumbnails/dragijabadurinapetrathens1-140903035532-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer satisfaction at the Faculty of Philosophy Library in Osijek, Croatia /slideshow/customer-satisfaction-38635777/38635777 customersatisfaction-140903035251-phpapp02
Purpose The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of satisfaction among two customer groups: students and faculty. Design/methodology/approach The methodology utilised was a five-page satisfaction questionnaire. Findings This paper presents the findings of the first customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation program and present the first step in future continuous measurement of customers expectations and their satisfaction. Research limitations/implications The structure and the size of the sample do not secure the representativeness. Among the student population, the paper was distributed only to those who visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with library services may avoid the library). Among the faculty, the survey was distributed via e-mail, but some faculty members do not check their e-mail accounts regularly (or not at all). Originality/value This is the first measurement of customer satisfaction for the Faculty of Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research in Croatian libraries in international literature. Keywords Library satisfaction survey, Academic library, Faculty of Philosophy in Osijek, Croatia, Customer satisfaction, Library users Paper type Research paper]]>
Purpose The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of satisfaction among two customer groups: students and faculty. Design/methodology/approach The methodology utilised was a five-page satisfaction questionnaire. Findings This paper presents the findings of the first customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation program and present the first step in future continuous measurement of customers expectations and their satisfaction. Research limitations/implications The structure and the size of the sample do not secure the representativeness. Among the student population, the paper was distributed only to those who visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with library services may avoid the library). Among the faculty, the survey was distributed via e-mail, but some faculty members do not check their e-mail accounts regularly (or not at all). Originality/value This is the first measurement of customer satisfaction for the Faculty of Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research in Croatian libraries in international literature. Keywords Library satisfaction survey, Academic library, Faculty of Philosophy in Osijek, Croatia, Customer satisfaction, Library users Paper type Research paper]]> Wed, 03 Sep 2014 03:52:51 GMT /slideshow/customer-satisfaction-38635777/38635777 KornelijaPetr@slideshare.net(KornelijaPetr) Customer satisfaction at the Faculty of Philosophy Library in Osijek, Croatia KornelijaPetr Purpose The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of satisfaction among two customer groups: students and faculty. Design/methodology/approach The methodology utilised was a five-page satisfaction questionnaire. Findings This paper presents the findings of the first customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation program and present the first step in future continuous measurement of customers expectations and their satisfaction. Research limitations/implications The structure and the size of the sample do not secure the representativeness. Among the student population, the paper was distributed only to those who visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with library services may avoid the library). Among the faculty, the survey was distributed via e-mail, but some faculty members do not check their e-mail accounts regularly (or not at all). Originality/value This is the first measurement of customer satisfaction for the Faculty of Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research in Croatian libraries in international literature. Keywords Library satisfaction survey, Academic library, Faculty of Philosophy in Osijek, Croatia, Customer satisfaction, Library users Paper type Research paper <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customersatisfaction-140903035251-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Purpose The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of satisfaction among two customer groups: students and faculty. Design/methodology/approach The methodology utilised was a five-page satisfaction questionnaire. Findings This paper presents the findings of the first customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation program and present the first step in future continuous measurement of customers expectations and their satisfaction. Research limitations/implications The structure and the size of the sample do not secure the representativeness. Among the student population, the paper was distributed only to those who visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with library services may avoid the library). Among the faculty, the survey was distributed via e-mail, but some faculty members do not check their e-mail accounts regularly (or not at all). Originality/value This is the first measurement of customer satisfaction for the Faculty of Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research in Croatian libraries in international literature. Keywords Library satisfaction survey, Academic library, Faculty of Philosophy in Osijek, Croatia, Customer satisfaction, Library users Paper type Research paper
Customer satisfaction at the Faculty of Philosophy Library in Osijek, Croatia from Kornelija Petr
]]> 353 7 https://cdn.slidesharecdn.com/ss_thumbnails/customersatisfaction-140903035251-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-KornelijaPetr-48x48.jpg?cb=1621409077 https://cdn.slidesharecdn.com/ss_thumbnails/petrsiberppt-160707083115-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/law-students-information-literacy-skills-and-protection-of-environment/63804614 Law Students Informat... https://cdn.slidesharecdn.com/ss_thumbnails/petrbadurinalida16-160707082534-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/informed-citizens-or-not-implications-for-academic-libraries/63804487 Informed citizens or n... https://cdn.slidesharecdn.com/ss_thumbnails/petrbegovicaew2015-150527155300-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/petr-begovic-aew2015/48664843 Petr begovic aew2015