際際滷shows by User: KristinBaird / http://www.slideshare.net/images/logo.gif 際際滷shows by User: KristinBaird / Sun, 15 May 2016 14:17:12 GMT 際際滷Share feed for 際際滷shows by User: KristinBaird Infographic Power of the first call /slideshow/infographic-power-of-the-first-call/62030611 3fa42323-2c25-4d94-8f38-1ef50d28ec40-160515141712
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]]> Sun, 15 May 2016 14:17:12 GMT /slideshow/infographic-power-of-the-first-call/62030611 KristinBaird@slideshare.net(KristinBaird) Infographic Power of the first call KristinBaird <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/3fa42323-2c25-4d94-8f38-1ef50d28ec40-160515141712-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Infographic Power of the first call from Baird Group
]]> 147 4 https://cdn.slidesharecdn.com/ss_thumbnails/3fa42323-2c25-4d94-8f38-1ef50d28ec40-160515141712-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 lThe Power of the First Phone Call /slideshow/lthe-power-of-the-first-phone-call/62030518 3b33f300-e1aa-44cb-8961-6cacd463867b-160515141044
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]]> Sun, 15 May 2016 14:10:44 GMT /slideshow/lthe-power-of-the-first-phone-call/62030518 KristinBaird@slideshare.net(KristinBaird) lThe Power of the First Phone Call KristinBaird <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/3b33f300-e1aa-44cb-8961-6cacd463867b-160515141044-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
lThe Power of the First Phone Call from Baird Group
]]> 388 7 https://cdn.slidesharecdn.com/ss_thumbnails/3b33f300-e1aa-44cb-8961-6cacd463867b-160515141044-thumbnail.jpg?width=120&height=120&fit=bounds document 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Understanding the patient experience beyond the survey /slideshow/understanding-the-patient-experience-beyond-the-survey-edited-for-slideshare/9942612 understandingthepatientexperiencebeyondthesurveyeditedforslideshare-111029183543-phpapp02
Explore 5 proven methods for understanding the patient experience beyond the patient satisfaction survey. Created by Kristin Baird, RN, BSN, MHS, this presentation is designed to help the healthcare professional delve deeper into the patient experience through rounding, mystery shopping, intercept interviews, and more. ]]>
Explore 5 proven methods for understanding the patient experience beyond the patient satisfaction survey. Created by Kristin Baird, RN, BSN, MHS, this presentation is designed to help the healthcare professional delve deeper into the patient experience through rounding, mystery shopping, intercept interviews, and more. ]]> Sat, 29 Oct 2011 18:35:41 GMT /slideshow/understanding-the-patient-experience-beyond-the-survey-edited-for-slideshare/9942612 KristinBaird@slideshare.net(KristinBaird) Understanding the patient experience beyond the survey KristinBaird Explore 5 proven methods for understanding the patient experience beyond the patient satisfaction survey. Created by Kristin Baird, RN, BSN, MHS, this presentation is designed to help the healthcare professional delve deeper into the patient experience through rounding, mystery shopping, intercept interviews, and more. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/understandingthepatientexperiencebeyondthesurveyeditedforslideshare-111029183543-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Explore 5 proven methods for understanding the patient experience beyond the patient satisfaction survey. Created by Kristin Baird, RN, BSN, MHS, this presentation is designed to help the healthcare professional delve deeper into the patient experience through rounding, mystery shopping, intercept interviews, and more.
Understanding the patient experience beyond the survey from Baird Group
]]> 1173 10 https://cdn.slidesharecdn.com/ss_thumbnails/understandingthepatientexperiencebeyondthesurveyeditedforslideshare-111029183543-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 https://cdn.slidesharecdn.com/profile-photo-KristinBaird-48x48.jpg?cb=1527692713 Kristin Baird is a nationally recognized thought leader in the patient experience and service excellence. With over 35 years experience as a nurse and hospital executive she is now a full time consultant, author and speaker. As President and CEO of Baird Group, her team helps transform culture and shape the patient experience through culture assessment,medical mystery shopping, leadership development, employee engagement and customer service skill development. The Baird Model helps improve HCAHPS and CG-CAHPS up to 80%. She has authored five books and over 200 articles on healthcare leadership, culture and patient experience. In 2009, she was appointed by the Secretary of Health to ser... baird-group.com https://cdn.slidesharecdn.com/ss_thumbnails/3fa42323-2c25-4d94-8f38-1ef50d28ec40-160515141712-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/infographic-power-of-the-first-call/62030611 Infographic Power of t... https://cdn.slidesharecdn.com/ss_thumbnails/3b33f300-e1aa-44cb-8961-6cacd463867b-160515141044-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/lthe-power-of-the-first-phone-call/62030518 lThe Power of the Firs... https://cdn.slidesharecdn.com/ss_thumbnails/understandingthepatientexperiencebeyondthesurveyeditedforslideshare-111029183543-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/understanding-the-patient-experience-beyond-the-survey-edited-for-slideshare/9942612 Understanding the pati...