/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: LeviLerner https://cdn.slidesharecdn.com/profile-photo-LeviLerner-48x48.jpg?cb=1607395992 Restructured two large support organizations using ITIL framework and DevOps culture Achieved 25% headcount efficiency Formed and managed Incident Management, Problem, Change, Help Desk, Sr. System Administration and Database Administration departments Expanded the scope of DevOps to achieve efficiencies through workaround automation Restructured two large support organizations using ITIL framework and DevOps culture Achieved 25% headcount efficiency Formed and managed Incident, Problem, Change, Help Desk, System Administration and Database Administration departments Expanded the scope of DevOps to achieve efficiencies through workaround automation Instituted SLA and OLAs and obtained ...