�ݺ�ߣshows by User: LithiumTech

�ݺ�ߣshows by User: LithiumTech / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: LithiumTech / Thu, 06 Feb 2014 12:05:47 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: LithiumTech How Customer Communities Power Word-of-Mouth Marketing /LithiumTech/lithium-howcustomercommunitiespowerwordofmouthmarketing-m4dk4eg lithium-how-customer-communities-power-word-of-mouth-marketingm4dk4eg-140206120547-phpapp01
Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever.]]>
Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever.]]> Thu, 06 Feb 2014 12:05:47 GMT /LithiumTech/lithium-howcustomercommunitiespowerwordofmouthmarketing-m4dk4eg LithiumTech@slideshare.net(LithiumTech) How Customer Communities Power Word-of-Mouth Marketing LithiumTech Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lithium-how-customer-communities-power-word-of-mouth-marketingm4dk4eg-140206120547-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever.

How Customer Communities Power Word-of-Mouth Marketing from Lithium

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1 Technology management in the age of the customer /slideshow/technology-management-in-the-age-of-the-customer-30136893/30136893 technologymanagementintheageofthecustomer-140117110547-phpapp01
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management In The Age Of The Customer." ]]>
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management In The Age Of The Customer." ]]> Fri, 17 Jan 2014 11:05:47 GMT /slideshow/technology-management-in-the-age-of-the-customer-30136893/30136893 LithiumTech@slideshare.net(LithiumTech) Technology management in the age of the customer LithiumTech Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management In The Age Of The Customer." <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/technologymanagementintheageofthecustomer-140117110547-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management In The Age Of The Customer."

Technology management in the age of the customer from Lithium

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1 Financial Services Firms Claim the CX Advantage /slideshow/financial-services-firms-claim-the-cx-advantage-120913-copy/29125340 financialservicesfirmsclaimthecxadvantage120913copy-131211180237-phpapp01
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Financial Services Firms Claim the CX Advantage from Lithium

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1 FSI- Claim the Customer Experience Now /slideshow/fsi-claim-the-customer-experience-now-copy/29125270 fsi-claimthecustomerexperiencenowcopy-131211175903-phpapp02
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]]> Wed, 11 Dec 2013 17:59:03 GMT /slideshow/fsi-claim-the-customer-experience-now-copy/29125270 LithiumTech@slideshare.net(LithiumTech) FSI- Claim the Customer Experience Now LithiumTech <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/fsi-claimthecustomerexperiencenowcopy-131211175903-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

FSI- Claim the Customer Experience Now from Lithium

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1 Lithium serious social response copy /slideshow/lithium-serious-social-response-copy/27706294 lithiumserioussocialresponsecopy-131029150547-phpapp02
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]]> Tue, 29 Oct 2013 15:05:46 GMT /slideshow/lithium-serious-social-response-copy/27706294 LithiumTech@slideshare.net(LithiumTech) Lithium serious social response copy LithiumTech <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lithiumserioussocialresponsecopy-131029150547-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

Lithium serious social response copy from Lithium

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1 Hey, Financial Services - Get Serious About Social, or Get Spanked! /slideshow/hey-financial-services/26312398 lithiumfinservgetseriousaboutsocialslideshare-130918095701-phpapp01
Today’s banking customers want much more than a place to store and access their cash. They want help with financial planning, tracking, and goal-setting and are increasingly tapping alternative institutions for that help. Unregulated innovators like Google Wallet and PayPal are stepping in and putting increasing pressure on banks to adapt—or die. Meanwhile, financial services firms have been slow to innovate, still stuck on strategies for increasing branch visits. In turn, the influence they have over the personal lives of their customers is waning fast. As we run headlong into a digital-first future, how can financial service firms remain relevant? Download this slide deck from Lithium and learn: 1. Why social customer experience is fast becoming an important battle ground for the financial service industry. 2. How financial service firms use social for marketing, customer care and service innovation. 3. Which banks, credit card and insurance companies do social right, do it best—and how. 4. The returns financial service firms are getting from social. 5. Social strategies and best practices financial service firms can deploy today to get in the game. ]]>
Today’s banking customers want much more than a place to store and access their cash. They want help with financial planning, tracking, and goal-setting and are increasingly tapping alternative institutions for that help. Unregulated innovators like Google Wallet and PayPal are stepping in and putting increasing pressure on banks to adapt—or die. Meanwhile, financial services firms have been slow to innovate, still stuck on strategies for increasing branch visits. In turn, the influence they have over the personal lives of their customers is waning fast. As we run headlong into a digital-first future, how can financial service firms remain relevant? Download this slide deck from Lithium and learn: 1. Why social customer experience is fast becoming an important battle ground for the financial service industry. 2. How financial service firms use social for marketing, customer care and service innovation. 3. Which banks, credit card and insurance companies do social right, do it best—and how. 4. The returns financial service firms are getting from social. 5. Social strategies and best practices financial service firms can deploy today to get in the game. ]]> Wed, 18 Sep 2013 09:57:01 GMT /slideshow/hey-financial-services/26312398 LithiumTech@slideshare.net(LithiumTech) Hey, Financial Services - Get Serious About Social, or Get Spanked! LithiumTech Today’s banking customers want much more than a place to store and access their cash. They want help with financial planning, tracking, and goal-setting and are increasingly tapping alternative institutions for that help. Unregulated innovators like Google Wallet and PayPal are stepping in and putting increasing pressure on banks to adapt—or die. Meanwhile, financial services firms have been slow to innovate, still stuck on strategies for increasing branch visits. In turn, the influence they have over the personal lives of their customers is waning fast. As we run headlong into a digital-first future, how can financial service firms remain relevant? Download this slide deck from Lithium and learn: 1. Why social customer experience is fast becoming an important battle ground for the financial service industry. 2. How financial service firms use social for marketing, customer care and service innovation. 3. Which banks, credit card and insurance companies do social right, do it best—and how. 4. The returns financial service firms are getting from social. 5. Social strategies and best practices financial service firms can deploy today to get in the game. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lithiumfinservgetseriousaboutsocialslideshare-130918095701-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Today’s banking customers want much more than a place to store and access their cash. They want help with financial planning, tracking, and goal-setting and are increasingly tapping alternative institutions for that help. Unregulated innovators like Google Wallet and PayPal are stepping in and putting increasing pressure on banks to adapt—or die. Meanwhile, financial services firms have been slow to innovate, still stuck on strategies for increasing branch visits. In turn, the influence they have over the personal lives of their customers is waning fast. As we run headlong into a digital-first future, how can financial service firms remain relevant? Download this slide deck from Lithium and learn: 1. Why social customer experience is fast becoming an important battle ground for the financial service industry. 2. How financial service firms use social for marketing, customer care and service innovation. 3. Which banks, credit card and insurance companies do social right, do it best—and how. 4. The returns financial service firms are getting from social. 5. Social strategies and best practices financial service firms can deploy today to get in the game.

Hey, Financial Services - Get Serious About Social, or Get Spanked! from Lithium

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1 Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment /slideshow/lithium-heytechgetseriousaboutsocialenlistments3-wr2sme/26070080 lithium-hey-tech-get-serious-about-social-enlistment-s3wr2sme-130910123217-phpapp01
Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with gamification—done right. Get sustainable social strategies from Lithium. ]]>
Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with gamification—done right. Get sustainable social strategies from Lithium. ]]> Tue, 10 Sep 2013 12:32:17 GMT /slideshow/lithium-heytechgetseriousaboutsocialenlistments3-wr2sme/26070080 LithiumTech@slideshare.net(LithiumTech) Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment LithiumTech Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with gamification—done right. Get sustainable social strategies from Lithium. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lithium-hey-tech-get-serious-about-social-enlistment-s3wr2sme-130910123217-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with gamification—done right. Get sustainable social strategies from Lithium.

Lithium whitepaper: Hey, Tech! Get Serious About Social Customer Enlistment from Lithium

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1 The 4 Gears from The Science of Social 2 /slideshow/the-24356182/24356182 lithiumthescienceofsocial2-130717163502-phpapp01
Introducing Dr. Michael Wu’s The Science of Social 2 an in depth overview into how social media has revolutionized customer communication, the customer journey, and customer relationship management (CRM). As Lithium Technology’s Chief Scientist, Dr. Wu with his extensive knowledge has created a solution for our communication strategy by motivating customers and managing customer relationships for the long run. In this modern era where consumers demand convenience and quality, traditional business methods will no longer cut it. Dr. Wu along with Geoffrey Moore and his Four Gears, The Science of Social 2 presents a solution to help your business adapt and survive in this changing climate. To ensure a lasting competitive advantage, four gears are needed for success: acquisition, engagement, enlistment, and monetization. ]]>
Introducing Dr. Michael Wu’s The Science of Social 2 an in depth overview into how social media has revolutionized customer communication, the customer journey, and customer relationship management (CRM). As Lithium Technology’s Chief Scientist, Dr. Wu with his extensive knowledge has created a solution for our communication strategy by motivating customers and managing customer relationships for the long run. In this modern era where consumers demand convenience and quality, traditional business methods will no longer cut it. Dr. Wu along with Geoffrey Moore and his Four Gears, The Science of Social 2 presents a solution to help your business adapt and survive in this changing climate. To ensure a lasting competitive advantage, four gears are needed for success: acquisition, engagement, enlistment, and monetization. ]]> Wed, 17 Jul 2013 16:35:02 GMT /slideshow/the-24356182/24356182 LithiumTech@slideshare.net(LithiumTech) The 4 Gears from The Science of Social 2 LithiumTech Introducing Dr. Michael Wu’s The Science of Social 2 an in depth overview into how social media has revolutionized customer communication, the customer journey, and customer relationship management (CRM). As Lithium Technology’s Chief Scientist, Dr. Wu with his extensive knowledge has created a solution for our communication strategy by motivating customers and managing customer relationships for the long run. In this modern era where consumers demand convenience and quality, traditional business methods will no longer cut it. Dr. Wu along with Geoffrey Moore and his Four Gears, The Science of Social 2 presents a solution to help your business adapt and survive in this changing climate. To ensure a lasting competitive advantage, four gears are needed for success: acquisition, engagement, enlistment, and monetization. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lithiumthescienceofsocial2-130717163502-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Introducing Dr. Michael Wu’s The Science of Social 2 an in depth overview into how social media has revolutionized customer communication, the customer journey, and customer relationship management (CRM). As Lithium Technology’s Chief Scientist, Dr. Wu with his extensive knowledge has created a solution for our communication strategy by motivating customers and managing customer relationships for the long run. In this modern era where consumers demand convenience and quality, traditional business methods will no longer cut it. Dr. Wu along with Geoffrey Moore and his Four Gears, The Science of Social 2 presents a solution to help your business adapt and survive in this changing climate. To ensure a lasting competitive advantage, four gears are needed for success: acquisition, engagement, enlistment, and monetization.

The 4 Gears from The Science of Social 2 from Lithium

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1 Lithium Get Serious About Online Communities /slideshow/lithium-get-serious-about-online-communities/23539730 lithiumgetseriousaboutonlinecommunities-130626173708-phpapp01
When it comes to online branded communities, who’s doing it right? Who are today’s biggest winners and losers? Which brands should your customer community strategy emulate and why? In this deck, we'll unpack the State of Online Branded Communities 2012, ComBlu’s evaluation of over 92 brands and 200 communities. Learn who is providing the most meaningful member experiences, the most integrated brand strategy, and the best engagement practices. We’ll take a close look at today’s best and worst performers across three pillars of engagement— feedback, advocacy and community—and give you real-world advice for: 1. using customer communities as trusted content hubs. 2. tapping brand advocates to spread influence. 3. measuring the ROI of community engagement. Today’s consumers want social experiences from web-based communities where they can find more relevant information, easily interact with peers and learn from other firsthand accounts of brand experiences. Join us and learn how your brand can get serious about customer communities.]]>
When it comes to online branded communities, who’s doing it right? Who are today’s biggest winners and losers? Which brands should your customer community strategy emulate and why? In this deck, we'll unpack the State of Online Branded Communities 2012, ComBlu’s evaluation of over 92 brands and 200 communities. Learn who is providing the most meaningful member experiences, the most integrated brand strategy, and the best engagement practices. We’ll take a close look at today’s best and worst performers across three pillars of engagement— feedback, advocacy and community—and give you real-world advice for: 1. using customer communities as trusted content hubs. 2. tapping brand advocates to spread influence. 3. measuring the ROI of community engagement. Today’s consumers want social experiences from web-based communities where they can find more relevant information, easily interact with peers and learn from other firsthand accounts of brand experiences. Join us and learn how your brand can get serious about customer communities.]]> Wed, 26 Jun 2013 17:37:07 GMT /slideshow/lithium-get-serious-about-online-communities/23539730 LithiumTech@slideshare.net(LithiumTech) Lithium Get Serious About Online Communities LithiumTech When it comes to online branded communities, who’s doing it right? Who are today’s biggest winners and losers? Which brands should your customer community strategy emulate and why? In this deck, we'll unpack the State of Online Branded Communities 2012, ComBlu’s evaluation of over 92 brands and 200 communities. Learn who is providing the most meaningful member experiences, the most integrated brand strategy, and the best engagement practices. We’ll take a close look at today’s best and worst performers across three pillars of engagement— feedback, advocacy and community—and give you real-world advice for: 1. using customer communities as trusted content hubs. 2. tapping brand advocates to spread influence. 3. measuring the ROI of community engagement. Today’s consumers want social experiences from web-based communities where they can find more relevant information, easily interact with peers and learn from other firsthand accounts of brand experiences. Join us and learn how your brand can get serious about customer communities. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lithiumgetseriousaboutonlinecommunities-130626173708-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> When it comes to online branded communities, who’s doing it right? Who are today’s biggest winners and losers? Which brands should your customer community strategy emulate and why? In this deck, we'll unpack the State of Online Branded Communities 2012, ComBlu’s evaluation of over 92 brands and 200 communities. Learn who is providing the most meaningful member experiences, the most integrated brand strategy, and the best engagement practices. We’ll take a close look at today’s best and worst performers across three pillars of engagement— feedback, advocacy and community—and give you real-world advice for: 1. using customer communities as trusted content hubs. 2. tapping brand advocates to spread influence. 3. measuring the ROI of community engagement. Today’s consumers want social experiences from web-based communities where they can find more relevant information, easily interact with peers and learn from other firsthand accounts of brand experiences. Join us and learn how your brand can get serious about customer communities.

Lithium Get Serious About Online Communities from Lithium

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1 #SeriousAboutSocial Webcast /slideshow/seriousaboutsocial-2/23535700 lithiumgetseriousaboutsocial2-130626160837-phpapp02
Check out the slides from our #seriousaboutsocial Webcast by CMO Katy Keim!]]>
Check out the slides from our #seriousaboutsocial Webcast by CMO Katy Keim!]]> Wed, 26 Jun 2013 16:08:37 GMT /slideshow/seriousaboutsocial-2/23535700 LithiumTech@slideshare.net(LithiumTech) #SeriousAboutSocial Webcast LithiumTech Check out the slides from our #seriousaboutsocial Webcast by CMO Katy Keim! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lithiumgetseriousaboutsocial2-130626160837-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Check out the slides from our #seriousaboutsocial Webcast by CMO Katy Keim!

#SeriousAboutSocial Webcast from Lithium

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1 Social Business Advantage /slideshow/social-business-advantage/23289494 socialbusinessadvantage-130621114351-phpapp02
Download the complete study findings and prescription for what you can do to gain social business advantage in 2012]]>
Download the complete study findings and prescription for what you can do to gain social business advantage in 2012]]> Fri, 21 Jun 2013 11:43:50 GMT /slideshow/social-business-advantage/23289494 LithiumTech@slideshare.net(LithiumTech) Social Business Advantage LithiumTech Download the complete study findings and prescription for what you can do to gain social business advantage in 2012 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/socialbusinessadvantage-130621114351-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Download the complete study findings and prescription for what you can do to gain social business advantage in 2012

Social Business Advantage from Lithium

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1 Forrester Case Study: Giffgaff uses co-creation to build a differentiated mobile service business /slideshow/forrester-giffgaffusescocreationtobuildadifferentiatedmobileservicebusiness-afi3u2oe/23203917 forrester-giffgaff-uses-co-creation-to-build-a-differentiated-mobile-service-businessafi3u2oe-130619131410-phpapp01
In an empowered report by Forrester analyst, Doug Williams, giffgaff is highlighted for their vibrant community, run entirely by giffgaff customers using the Lithium community platform]]>
In an empowered report by Forrester analyst, Doug Williams, giffgaff is highlighted for their vibrant community, run entirely by giffgaff customers using the Lithium community platform]]> Wed, 19 Jun 2013 13:14:09 GMT /slideshow/forrester-giffgaffusescocreationtobuildadifferentiatedmobileservicebusiness-afi3u2oe/23203917 LithiumTech@slideshare.net(LithiumTech) Forrester Case Study: Giffgaff uses co-creation to build a differentiated mobile service business LithiumTech In an empowered report by Forrester analyst, Doug Williams, giffgaff is highlighted for their vibrant community, run entirely by giffgaff customers using the Lithium community platform <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/forrester-giffgaff-uses-co-creation-to-build-a-differentiated-mobile-service-businessafi3u2oe-130619131410-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> In an empowered report by Forrester analyst, Doug Williams, giffgaff is highlighted for their vibrant community, run entirely by giffgaff customers using the Lithium community platform

Forrester Case Study: Giffgaff uses co-creation to build a differentiated mobile service business from Lithium

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1 Get Serious About Social Customer Engagement /slideshow/get-serious-about-social-customer-engagement/23202438 getseriousaboutsocialcustomerengagement-130619123300-phpapp01
Learn about the science of sustained engagement by Dr. Michael Wu]]>
Learn about the science of sustained engagement by Dr. Michael Wu]]> Wed, 19 Jun 2013 12:33:00 GMT /slideshow/get-serious-about-social-customer-engagement/23202438 LithiumTech@slideshare.net(LithiumTech) Get Serious About Social Customer Engagement LithiumTech Learn about the science of sustained engagement by Dr. Michael Wu <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/getseriousaboutsocialcustomerengagement-130619123300-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Learn about the science of sustained engagement by Dr. Michael Wu

Get Serious About Social Customer Engagement from Lithium

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1 Get Serious About Social Customer Care /slideshow/get-serious-about-social-customer-care/23202302 getseriousaboutsocialcustomercare-130619122901-phpapp01
Learn about social customer care told by Kate Leggett Principal Analyst at Forrester Research, Inc and Katy Keim Chief Marketing Officer at Lithium Tech]]>
Learn about social customer care told by Kate Leggett Principal Analyst at Forrester Research, Inc and Katy Keim Chief Marketing Officer at Lithium Tech]]> Wed, 19 Jun 2013 12:29:01 GMT /slideshow/get-serious-about-social-customer-care/23202302 LithiumTech@slideshare.net(LithiumTech) Get Serious About Social Customer Care LithiumTech Learn about social customer care told by Kate Leggett Principal Analyst at Forrester Research, Inc and Katy Keim Chief Marketing Officer at Lithium Tech <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/getseriousaboutsocialcustomercare-130619122901-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Learn about social customer care told by Kate Leggett Principal Analyst at Forrester Research, Inc and Katy Keim Chief Marketing Officer at Lithium Tech

Get Serious About Social Customer Care from Lithium

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1 Superfans /slideshow/superfans-building-trustandcommitmentthroughonlinereputationx4bc3idg/23199967 superfansbuildingtrustandcommitmentthroughonlinereputationx4bc3idg-130619110632-phpapp02
Dig into the dynamics of online reputation and learn about the available tools for managing it. Find out how to find, engage and empower your superfnas to drive real business outcomes with social customers.]]>
Dig into the dynamics of online reputation and learn about the available tools for managing it. Find out how to find, engage and empower your superfnas to drive real business outcomes with social customers.]]> Wed, 19 Jun 2013 11:06:31 GMT /slideshow/superfans-building-trustandcommitmentthroughonlinereputationx4bc3idg/23199967 LithiumTech@slideshare.net(LithiumTech) Superfans LithiumTech Dig into the dynamics of online reputation and learn about the available tools for managing it. Find out how to find, engage and empower your superfnas to drive real business outcomes with social customers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/superfansbuildingtrustandcommitmentthroughonlinereputationx4bc3idg-130619110632-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Dig into the dynamics of online reputation and learn about the available tools for managing it. Find out how to find, engage and empower your superfnas to drive real business outcomes with social customers.

Superfans from Lithium

]]> 847 3 https://cdn.slidesharecdn.com/ss_thumbnails/superfansbuildingtrustandcommitmentthroughonlinereputationx4bc3idg-130619110632-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post

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1 Best Practices Ideation /LithiumTech/best-practices-ideation ideation-whitepaper-2011a-130619110519-phpapp02
Why should you be considering ideation and what you need to know before you begin]]>
Why should you be considering ideation and what you need to know before you begin]]> Wed, 19 Jun 2013 11:05:18 GMT /LithiumTech/best-practices-ideation LithiumTech@slideshare.net(LithiumTech) Best Practices Ideation LithiumTech Why should you be considering ideation and what you need to know before you begin <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ideation-whitepaper-2011a-130619110519-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Why should you be considering ideation and what you need to know before you begin

Best Practices Ideation from Lithium

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1 MarketingProfs 2012 State of Social Media /slideshow/state-of-social-media-marketing/23199805 state-of-social-media-marketing-v5os6sha-130619110009-phpapp02
Learn how to move from counting social KPIs to measuring real business outcomes and start driving impressive ROI]]>
Learn how to move from counting social KPIs to measuring real business outcomes and start driving impressive ROI]]> Wed, 19 Jun 2013 11:00:09 GMT /slideshow/state-of-social-media-marketing/23199805 LithiumTech@slideshare.net(LithiumTech) MarketingProfs 2012 State of Social Media LithiumTech Learn how to move from counting social KPIs to measuring real business outcomes and start driving impressive ROI <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/state-of-social-media-marketing-v5os6sha-130619110009-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Learn how to move from counting social KPIs to measuring real business outcomes and start driving impressive ROI

MarketingProfs 2012 State of Social Media from Lithium

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1 Gold in Them Hills: Computing ROI for Support Communities /slideshow/gold-in-them-hills-com/23199697 gold-hillswde2v2hi-130619105516-phpapp02
Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return on Investment) for their support community initiatives]]>
Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return on Investment) for their support community initiatives]]> Wed, 19 Jun 2013 10:55:16 GMT /slideshow/gold-in-them-hills-com/23199697 LithiumTech@slideshare.net(LithiumTech) Gold in Them Hills: Computing ROI for Support Communities LithiumTech Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return on Investment) for their support community initiatives <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/gold-hillswde2v2hi-130619105516-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return on Investment) for their support community initiatives

Gold in Them Hills: Computing ROI for Support Communities from Lithium

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1 Building Customer Networks for Successful Word of Mouth Marketing /LithiumTech/building-customer-networks-for-successful-word-of-mouth-marketing buildingcustomernetworksforsuccessfulwordofmouthmarketing-130619105303-phpapp02
Learn how firms can enhance their word of mouth marketing campaigns and improve their marketing results]]>
Learn how firms can enhance their word of mouth marketing campaigns and improve their marketing results]]> Wed, 19 Jun 2013 10:53:03 GMT /LithiumTech/building-customer-networks-for-successful-word-of-mouth-marketing LithiumTech@slideshare.net(LithiumTech) Building Customer Networks for Successful Word of Mouth Marketing LithiumTech Learn how firms can enhance their word of mouth marketing campaigns and improve their marketing results <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/buildingcustomernetworksforsuccessfulwordofmouthmarketing-130619105303-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Learn how firms can enhance their word of mouth marketing campaigns and improve their marketing results

Building Customer Networks for Successful Word of Mouth Marketing from Lithium

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1 Telesperience customer-experience-benchmark-2013 asi8-d3sd /slideshow/telesperience-customerexperiencebenchmark2013-asi8d3sd/23199482 telesperience-customer-experience-benchmark-2013asi8d3sd-130619104727-phpapp01
In January of 2013, we benchmarked the telecom social customer experience in order to better guide today's service providers toward strategies that make sense. We surveyed 40+ global telecoms on their social customer experience investments and returns and found that more socially mature telecoms enjoy serious benefits: greater reduction in call center volume greater reduction in support costs more confidence in the customer experiences they deliver]]>
In January of 2013, we benchmarked the telecom social customer experience in order to better guide today's service providers toward strategies that make sense. We surveyed 40+ global telecoms on their social customer experience investments and returns and found that more socially mature telecoms enjoy serious benefits: greater reduction in call center volume greater reduction in support costs more confidence in the customer experiences they deliver]]> Wed, 19 Jun 2013 10:47:26 GMT /slideshow/telesperience-customerexperiencebenchmark2013-asi8d3sd/23199482 LithiumTech@slideshare.net(LithiumTech) Telesperience customer-experience-benchmark-2013 asi8-d3sd LithiumTech In January of 2013, we benchmarked the telecom social customer experience in order to better guide today's service providers toward strategies that make sense. We surveyed 40+ global telecoms on their social customer experience investments and returns and found that more socially mature telecoms enjoy serious benefits: greater reduction in call center volume greater reduction in support costs more confidence in the customer experiences they deliver <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/telesperience-customer-experience-benchmark-2013asi8d3sd-130619104727-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> In January of 2013, we benchmarked the telecom social customer experience in order to better guide today's service providers toward strategies that make sense. We surveyed 40+ global telecoms on their social customer experience investments and returns and found that more socially mature telecoms enjoy serious benefits: greater reduction in call center volume greater reduction in support costs more confidence in the customer experiences they deliver

Telesperience customer-experience-benchmark-2013 asi8-d3sd from Lithium

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1 https://cdn.slidesharecdn.com/profile-photo-LithiumTech-48x48.jpg?cb=1522832372 Your customers are everywhere. Lithium helps you find your social customers, understand their influence, and build lasting relationships. For market leaders such as Best Buy, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is the leading provider of social customer solutions that deliver real business results. The Lithium Social Customer Suite offers complete social monitoring, a comprehensive community platform, and actionable analytics across millions of blogs, forums, and social networking sites. Our technology is proven in high-volume, growth environments and provides security, open and custom APIs, and multi-language support. Founded in 2001, Lithium is privately www.lithium.com https://cdn.slidesharecdn.com/ss_thumbnails/lithium-how-customer-communities-power-word-of-mouth-marketingm4dk4eg-140206120547-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds LithiumTech/lithium-howcustomercommunitiespowerwordofmouthmarketing-m4dk4eg How Customer Communiti... https://cdn.slidesharecdn.com/ss_thumbnails/technologymanagementintheageofthecustomer-140117110547-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/technology-management-in-the-age-of-the-customer-30136893/30136893 Technology management ... https://cdn.slidesharecdn.com/ss_thumbnails/financialservicesfirmsclaimthecxadvantage120913copy-131211180237-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/financial-services-firms-claim-the-cx-advantage-120913-copy/29125340 Financial Services Fir...