/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: LitoM https://cdn.slidesharecdn.com/profile-photo-LitoM-48x48.jpg?cb=1529581433 Service Management awareness, leadership-coaching, training, service management audits, vision & team enabling, talent profiling and development, edutainment & service management speaker Specialties: ITIL Expert ITIL Service Manager's Certificate ISO 20000 Consultant SDI accredited Auditor & Trainer Human Synergistics accredited Coach http://www.glenfis.ch