際際滷shows by User: Livework / http://www.slideshare.net/images/logo.gif 際際滷shows by User: Livework / Fri, 09 Sep 2022 13:31:29 GMT 際際滷Share feed for 際際滷shows by User: Livework Design for the Anthropocene /slideshow/design-for-the-anthropocene-252901562/252901562 here-220909133129-1a24c70a
What should be the role of design in working towards a more sustainable future? Ben Reason, founding member of Livework expert in bringing a customer view to solve business challenges along with senior service designer Anna van der Togt expert in design for sustainable futures, hosted the workshop titles 'Design for Anthropocene' for Future London Academy's UX & product design week sharing Liveworks journey of better understanding designs role & evolution in transitioning to a more sustainable future. In this presentation discover: -How we overcome consumers unwillingness/inability to pay more for a better product. -Existential contemplations of Can we ever truly move to a sustainable economy if companies are not willing to let go of profit? -Objects of redesign for sustainability. -The product & UX design myths we need to bust. -The characteristics of great digital products. -Translating sustainability for our day-to-day work.]]>
What should be the role of design in working towards a more sustainable future? Ben Reason, founding member of Livework expert in bringing a customer view to solve business challenges along with senior service designer Anna van der Togt expert in design for sustainable futures, hosted the workshop titles 'Design for Anthropocene' for Future London Academy's UX & product design week sharing Liveworks journey of better understanding designs role & evolution in transitioning to a more sustainable future. In this presentation discover: -How we overcome consumers unwillingness/inability to pay more for a better product. -Existential contemplations of Can we ever truly move to a sustainable economy if companies are not willing to let go of profit? -Objects of redesign for sustainability. -The product & UX design myths we need to bust. -The characteristics of great digital products. -Translating sustainability for our day-to-day work.]]> Fri, 09 Sep 2022 13:31:29 GMT /slideshow/design-for-the-anthropocene-252901562/252901562 Livework@slideshare.net(Livework) Design for the Anthropocene Livework What should be the role of design in working towards a more sustainable future? Ben Reason, founding member of Livework expert in bringing a customer view to solve business challenges along with senior service designer Anna van der Togt expert in design for sustainable futures, hosted the workshop titles 'Design for Anthropocene' for Future London Academy's UX & product design week sharing Liveworks journey of better understanding designs role & evolution in transitioning to a more sustainable future. In this presentation discover: -How we overcome consumers unwillingness/inability to pay more for a better product. -Existential contemplations of Can we ever truly move to a sustainable economy if companies are not willing to let go of profit? -Objects of redesign for sustainability. -The product & UX design myths we need to bust. -The characteristics of great digital products. -Translating sustainability for our day-to-day work. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/here-220909133129-1a24c70a-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> What should be the role of design in working towards a more sustainable future? Ben Reason, founding member of Livework expert in bringing a customer view to solve business challenges along with senior service designer Anna van der Togt expert in design for sustainable futures, hosted the workshop titles &#39;Design for Anthropocene&#39; for Future London Academy&#39;s UX &amp; product design week sharing Liveworks journey of better understanding designs role &amp; evolution in transitioning to a more sustainable future. In this presentation discover: -How we overcome consumers unwillingness/inability to pay more for a better product. -Existential contemplations of Can we ever truly move to a sustainable economy if companies are not willing to let go of profit? -Objects of redesign for sustainability. -The product &amp; UX design myths we need to bust. -The characteristics of great digital products. -Translating sustainability for our day-to-day work.
Design for the Anthropocene from Livework Studio
]]> 347 0 https://cdn.slidesharecdn.com/ss_thumbnails/here-220909133129-1a24c70a-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Humanity over bureaucracy /Livework/humanity-over-bureaucracy humanityoverbureaucracypresentationjpmlivework-210928080204
What happens when an organisation commits itself to 'humanity above bureaucracy'? Bureaucracy and traditional power structures hinder organisations from harnessing the power of their employees, their intelligence, ideas and passions. New models seem necessary to build a truly human organisation, one that balances scale and speed, efficiency and creativity, control and experimentation.]]>
What happens when an organisation commits itself to 'humanity above bureaucracy'? Bureaucracy and traditional power structures hinder organisations from harnessing the power of their employees, their intelligence, ideas and passions. New models seem necessary to build a truly human organisation, one that balances scale and speed, efficiency and creativity, control and experimentation.]]> Tue, 28 Sep 2021 08:02:03 GMT /Livework/humanity-over-bureaucracy Livework@slideshare.net(Livework) Humanity over bureaucracy Livework What happens when an organisation commits itself to 'humanity above bureaucracy'? Bureaucracy and traditional power structures hinder organisations from harnessing the power of their employees, their intelligence, ideas and passions. New models seem necessary to build a truly human organisation, one that balances scale and speed, efficiency and creativity, control and experimentation. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/humanityoverbureaucracypresentationjpmlivework-210928080204-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> What happens when an organisation commits itself to &#39;humanity above bureaucracy&#39;? Bureaucracy and traditional power structures hinder organisations from harnessing the power of their employees, their intelligence, ideas and passions. New models seem necessary to build a truly human organisation, one that balances scale and speed, efficiency and creativity, control and experimentation.
Humanity over bureaucracy from Livework Studio
]]> 419 0 https://cdn.slidesharecdn.com/ss_thumbnails/humanityoverbureaucracypresentationjpmlivework-210928080204-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing a more sustainable future: Updates from the field /slideshow/designing-a-more-sustainable-future-updates-from-the-field/249197350 whatarewedesigningdesigningamoresustainablefutureupdatesfromthefield-210608134938
Designing for sustainable services and sustainable organisations. Examples of how design can play a multi-level role in adapting human activities, thus helping organizations transition quickly and effectively to a more sustainable future.]]>
Designing for sustainable services and sustainable organisations. Examples of how design can play a multi-level role in adapting human activities, thus helping organizations transition quickly and effectively to a more sustainable future.]]> Tue, 08 Jun 2021 13:49:38 GMT /slideshow/designing-a-more-sustainable-future-updates-from-the-field/249197350 Livework@slideshare.net(Livework) Designing a more sustainable future: Updates from the field Livework Designing for sustainable services and sustainable organisations. Examples of how design can play a multi-level role in adapting human activities, thus helping organizations transition quickly and effectively to a more sustainable future. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whatarewedesigningdesigningamoresustainablefutureupdatesfromthefield-210608134938-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Designing for sustainable services and sustainable organisations. Examples of how design can play a multi-level role in adapting human activities, thus helping organizations transition quickly and effectively to a more sustainable future.
Designing a more sustainable future: Updates from the field from Livework Studio
]]> 530 0 https://cdn.slidesharecdn.com/ss_thumbnails/whatarewedesigningdesigningamoresustainablefutureupdatesfromthefield-210608134938-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Good Drone Livework Service Design Marathon /slideshow/the-good-drone-liveworkservice-design-marathon/247895404 drone-210506120248
Well share how service design was used to explore uses for drones in cities for medical transport, emergency response and infrastructure surveillance as well as to design an innovation challenge around these future services.]]>
Well share how service design was used to explore uses for drones in cities for medical transport, emergency response and infrastructure surveillance as well as to design an innovation challenge around these future services.]]> Thu, 06 May 2021 12:02:48 GMT /slideshow/the-good-drone-liveworkservice-design-marathon/247895404 Livework@slideshare.net(Livework) The Good Drone Livework Service Design Marathon Livework Well share how service design was used to explore uses for drones in cities for medical transport, emergency response and infrastructure surveillance as well as to design an innovation challenge around these future services. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/drone-210506120248-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Well share how service design was used to explore uses for drones in cities for medical transport, emergency response and infrastructure surveillance as well as to design an innovation challenge around these future services.
The Good Drone Livework Service Design Marathon from Livework Studio
]]> 439 0 https://cdn.slidesharecdn.com/ss_thumbnails/drone-210506120248-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 What's in a name? The value of CX /slideshow/whats-in-a-name-the-value-of-cx/247444197 thevalueofcx-livework-210430111808
Value means different things to different people. It is perceived differently also within parts of the organisation. How do we understand, characterise and measure value? It is hard to think of the attributes of customer centricity without a broader discussion around value. In this event, we will explore the value of CX. ]]>
Value means different things to different people. It is perceived differently also within parts of the organisation. How do we understand, characterise and measure value? It is hard to think of the attributes of customer centricity without a broader discussion around value. In this event, we will explore the value of CX. ]]> Fri, 30 Apr 2021 11:18:08 GMT /slideshow/whats-in-a-name-the-value-of-cx/247444197 Livework@slideshare.net(Livework) What's in a name? The value of CX Livework Value means different things to different people. It is perceived differently also within parts of the organisation. How do we understand, characterise and measure value? It is hard to think of the attributes of customer centricity without a broader discussion around value. In this event, we will explore the value of CX. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/thevalueofcx-livework-210430111808-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Value means different things to different people. It is perceived differently also within parts of the organisation. How do we understand, characterise and measure value? It is hard to think of the attributes of customer centricity without a broader discussion around value. In this event, we will explore the value of CX.
What's in a name? The value of CX from Livework Studio
]]> 1117 0 https://cdn.slidesharecdn.com/ss_thumbnails/thevalueofcx-livework-210430111808-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Organisational Resilience by design /slideshow/organisational-resilience-by-design-243332636/243332636 organisationalresiliencebydesign-livework-210224085214
An underlying question many of us are facing in these turbulent times, is to do with resilience, in other words the ability in us as individuals and as a collective to absorb changes and disruptions. In our presentation at the CX Dialog, we will discuss ways of how you can use service design as a way to foster resilience in your organisation and by doing so, strengthen your abilities for adaptation and transformation.]]>
An underlying question many of us are facing in these turbulent times, is to do with resilience, in other words the ability in us as individuals and as a collective to absorb changes and disruptions. In our presentation at the CX Dialog, we will discuss ways of how you can use service design as a way to foster resilience in your organisation and by doing so, strengthen your abilities for adaptation and transformation.]]> Wed, 24 Feb 2021 08:52:14 GMT /slideshow/organisational-resilience-by-design-243332636/243332636 Livework@slideshare.net(Livework) Organisational Resilience by design Livework An underlying question many of us are facing in these turbulent times, is to do with resilience, in other words the ability in us as individuals and as a collective to absorb changes and disruptions. In our presentation at the CX Dialog, we will discuss ways of how you can use service design as a way to foster resilience in your organisation and by doing so, strengthen your abilities for adaptation and transformation. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/organisationalresiliencebydesign-livework-210224085214-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> An underlying question many of us are facing in these turbulent times, is to do with resilience, in other words the ability in us as individuals and as a collective to absorb changes and disruptions. In our presentation at the CX Dialog, we will discuss ways of how you can use service design as a way to foster resilience in your organisation and by doing so, strengthen your abilities for adaptation and transformation.
Organisational Resilience by design from Livework Studio
]]> 601 0 https://cdn.slidesharecdn.com/ss_thumbnails/organisationalresiliencebydesign-livework-210224085214-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Organisatorische Belastbarkeit durch Design https://de.slideshare.net/slideshow/organisatorische-belastbarkeit-durch-design/243331245 organisatorischebelastbarkeitdurchdesignlivework-german-210224084241
Eine grundlegende Frage, mit der viele von uns in diesen turbulenten Zeiten konfrontiert sind, betrifft die der Belastbarkeit und Resilienz, d.h. die F辰higkeit in uns Ver辰nderungen absorbieren. In unserer Pr辰sentation auf dem CX-Dialog werden wir M旦glichkeiten diskutieren, wie Sie Service Design nutzen k旦nnen, um die Widerstandsf辰higkeit in Ihren Unternehmen zu f旦rdern und auf diese Weise Ihre Anpassungs- und Transformationsf辰higkeiten zu st辰rken.]]>
Eine grundlegende Frage, mit der viele von uns in diesen turbulenten Zeiten konfrontiert sind, betrifft die der Belastbarkeit und Resilienz, d.h. die F辰higkeit in uns Ver辰nderungen absorbieren. In unserer Pr辰sentation auf dem CX-Dialog werden wir M旦glichkeiten diskutieren, wie Sie Service Design nutzen k旦nnen, um die Widerstandsf辰higkeit in Ihren Unternehmen zu f旦rdern und auf diese Weise Ihre Anpassungs- und Transformationsf辰higkeiten zu st辰rken.]]> Wed, 24 Feb 2021 08:42:41 GMT https://de.slideshare.net/slideshow/organisatorische-belastbarkeit-durch-design/243331245 Livework@slideshare.net(Livework) Organisatorische Belastbarkeit durch Design Livework Eine grundlegende Frage, mit der viele von uns in diesen turbulenten Zeiten konfrontiert sind, betrifft die der Belastbarkeit und Resilienz, d.h. die F辰higkeit in uns Ver辰nderungen absorbieren. In unserer Pr辰sentation auf dem CX-Dialog werden wir M旦glichkeiten diskutieren, wie Sie Service Design nutzen k旦nnen, um die Widerstandsf辰higkeit in Ihren Unternehmen zu f旦rdern und auf diese Weise Ihre Anpassungs- und Transformationsf辰higkeiten zu st辰rken. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/organisatorischebelastbarkeitdurchdesignlivework-german-210224084241-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Eine grundlegende Frage, mit der viele von uns in diesen turbulenten Zeiten konfrontiert sind, betrifft die der Belastbarkeit und Resilienz, d.h. die F辰higkeit in uns Ver辰nderungen absorbieren. In unserer Pr辰sentation auf dem CX-Dialog werden wir M旦glichkeiten diskutieren, wie Sie Service Design nutzen k旦nnen, um die Widerstandsf辰higkeit in Ihren Unternehmen zu f旦rdern und auf diese Weise Ihre Anpassungs- und Transformationsf辰higkeiten zu st辰rken.
from Livework Studio
]]> 303 0 https://cdn.slidesharecdn.com/ss_thumbnails/organisatorischebelastbarkeitdurchdesignlivework-german-210224084241-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Increasing Innovation Impact /Livework/increasing-innovation-impact-238939339 sdgc20-klmlivework1-201022075640
Aviation is a very challenging industry as it acts on the complex intersection of technology, regulations, competing commercial organizations and environmental concerns. KLM, the royal Dutch airline, can proudly look back on 100 years of history in aviation. They anticipated that the next 100 years will require a new way of innovating, with more impact. KLM is convinced that design is a key ingredient in this shift. In 2019, KLM developed and kicked off a program, in collaboration with Livework, that combines design training, coaching on the job, and impact measurement. The program sets out to empower employees across departments to use a design as a means to increase collaboration, process efficiency, solution adoption and informed decision making. As KLM finds itself in the middle of unprecedented times going through a global pandemic, they have to cope with a completely changed context. We will share our honest story about how we needed to adapt our ambition of the Increasing Innovation Impact program.]]>
Aviation is a very challenging industry as it acts on the complex intersection of technology, regulations, competing commercial organizations and environmental concerns. KLM, the royal Dutch airline, can proudly look back on 100 years of history in aviation. They anticipated that the next 100 years will require a new way of innovating, with more impact. KLM is convinced that design is a key ingredient in this shift. In 2019, KLM developed and kicked off a program, in collaboration with Livework, that combines design training, coaching on the job, and impact measurement. The program sets out to empower employees across departments to use a design as a means to increase collaboration, process efficiency, solution adoption and informed decision making. As KLM finds itself in the middle of unprecedented times going through a global pandemic, they have to cope with a completely changed context. We will share our honest story about how we needed to adapt our ambition of the Increasing Innovation Impact program.]]> Thu, 22 Oct 2020 07:56:40 GMT /Livework/increasing-innovation-impact-238939339 Livework@slideshare.net(Livework) Increasing Innovation Impact Livework Aviation is a very challenging industry as it acts on the complex intersection of technology, regulations, competing commercial organizations and environmental concerns. KLM, the royal Dutch airline, can proudly look back on 100 years of history in aviation. They anticipated that the next 100 years will require a new way of innovating, with more impact. KLM is convinced that design is a key ingredient in this shift. In 2019, KLM developed and kicked off a program, in collaboration with Livework, that combines design training, coaching on the job, and impact measurement. The program sets out to empower employees across departments to use a design as a means to increase collaboration, process efficiency, solution adoption and informed decision making. As KLM finds itself in the middle of unprecedented times going through a global pandemic, they have to cope with a completely changed context. We will share our honest story about how we needed to adapt our ambition of the Increasing Innovation Impact program. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sdgc20-klmlivework1-201022075640-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Aviation is a very challenging industry as it acts on the complex intersection of technology, regulations, competing commercial organizations and environmental concerns. KLM, the royal Dutch airline, can proudly look back on 100 years of history in aviation. They anticipated that the next 100 years will require a new way of innovating, with more impact. KLM is convinced that design is a key ingredient in this shift. In 2019, KLM developed and kicked off a program, in collaboration with Livework, that combines design training, coaching on the job, and impact measurement. The program sets out to empower employees across departments to use a design as a means to increase collaboration, process efficiency, solution adoption and informed decision making. As KLM finds itself in the middle of unprecedented times going through a global pandemic, they have to cope with a completely changed context. We will share our honest story about how we needed to adapt our ambition of the Increasing Innovation Impact program.
Increasing Innovation Impact from Livework Studio
]]> 677 0 https://cdn.slidesharecdn.com/ss_thumbnails/sdgc20-klmlivework1-201022075640-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer behaviour by design - SDN workout Meetup 2020 /slideshow/customer-behaviour-by-design-sdn-workout-meetup-2020-236895736/236895736 customerbehaviourbydesign-sdnmeetup2020-200714141412
In this presentation, Anne van Lieren will share best practices on how to use behavioural interventions to help people make better, more sustainable, decisions. The session will be a mix of presentations and small activities to understand your context and get your view on the topic!]]>
In this presentation, Anne van Lieren will share best practices on how to use behavioural interventions to help people make better, more sustainable, decisions. The session will be a mix of presentations and small activities to understand your context and get your view on the topic!]]> Tue, 14 Jul 2020 14:14:12 GMT /slideshow/customer-behaviour-by-design-sdn-workout-meetup-2020-236895736/236895736 Livework@slideshare.net(Livework) Customer behaviour by design - SDN workout Meetup 2020 Livework In this presentation, Anne van Lieren will share best practices on how to use behavioural interventions to help people make better, more sustainable, decisions. The session will be a mix of presentations and small activities to understand your context and get your view on the topic! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerbehaviourbydesign-sdnmeetup2020-200714141412-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In this presentation, Anne van Lieren will share best practices on how to use behavioural interventions to help people make better, more sustainable, decisions. The session will be a mix of presentations and small activities to understand your context and get your view on the topic!
Customer behaviour by design - SDN workout Meetup 2020 from Livework Studio
]]> 1481 0 https://cdn.slidesharecdn.com/ss_thumbnails/customerbehaviourbydesign-sdnmeetup2020-200714141412-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Covid-suite /slideshow/covidsuite-234905990/234905990 covid-suite1-200603075521
As Corona lock down measures ease up, businesses will re-open to the public. Covid suite is a collection of solutions to help you serve your customers better and optimise your business in the challenging times ahead. Covid suite offers the right solution for your particular situation.]]>
As Corona lock down measures ease up, businesses will re-open to the public. Covid suite is a collection of solutions to help you serve your customers better and optimise your business in the challenging times ahead. Covid suite offers the right solution for your particular situation.]]> Wed, 03 Jun 2020 07:55:21 GMT /slideshow/covidsuite-234905990/234905990 Livework@slideshare.net(Livework) Covid-suite Livework As Corona lock down measures ease up, businesses will re-open to the public. Covid suite is a collection of solutions to help you serve your customers better and optimise your business in the challenging times ahead. Covid suite offers the right solution for your particular situation. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/covid-suite1-200603075521-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> As Corona lock down measures ease up, businesses will re-open to the public. Covid suite is a collection of solutions to help you serve your customers better and optimise your business in the challenging times ahead. Covid suite offers the right solution for your particular situation.
Covid-suite from Livework Studio
]]> 291 0 https://cdn.slidesharecdn.com/ss_thumbnails/covid-suite1-200603075521-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Design in the Anthropocene /slideshow/design-in-the-anthropocene-232326120/232326120 0206climate15minreasonbr-200420194740
We have to ask ourselves, how does service design evolve from serving the industrial age?]]>
We have to ask ourselves, how does service design evolve from serving the industrial age?]]> Mon, 20 Apr 2020 19:47:40 GMT /slideshow/design-in-the-anthropocene-232326120/232326120 Livework@slideshare.net(Livework) Design in the Anthropocene Livework We have to ask ourselves, how does service design evolve from serving the industrial age? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/0206climate15minreasonbr-200420194740-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> We have to ask ourselves, how does service design evolve from serving the industrial age?
Design in the Anthropocene from Livework Studio
]]> 576 0 https://cdn.slidesharecdn.com/ss_thumbnails/0206climate15minreasonbr-200420194740-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Employee Experience - EX /slideshow/employee-experience-ex/204090240 socialexroundtable2019presentation1-191210153952
Liveworks latest thinking on Employee Experience]]>
Liveworks latest thinking on Employee Experience]]> Tue, 10 Dec 2019 15:39:52 GMT /slideshow/employee-experience-ex/204090240 Livework@slideshare.net(Livework) Employee Experience - EX Livework Liveworks latest thinking on Employee Experience <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/socialexroundtable2019presentation1-191210153952-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Liveworks latest thinking on Employee Experience
Employee Experience - EX from Livework Studio
]]> 1827 1 https://cdn.slidesharecdn.com/ss_thumbnails/socialexroundtable2019presentation1-191210153952-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Communicatie wordt effectiever door kennis over gedrag /slideshow/communicatie-wordt-effectiever-door-kennis-over-gedrag/197400132 ncoilearnerengagementengedragsbeinvloeding-191125124000
Deze presentatie staat in het teken communicatie. Hoe kun je effectiever communiceren met mensen als je wat kennis uit gedragspsychologie toepast? Livework doet dit op gebied van gedragsverandering van gebruikers en medewerkers. ]]>
Deze presentatie staat in het teken communicatie. Hoe kun je effectiever communiceren met mensen als je wat kennis uit gedragspsychologie toepast? Livework doet dit op gebied van gedragsverandering van gebruikers en medewerkers. ]]> Mon, 25 Nov 2019 12:39:59 GMT /slideshow/communicatie-wordt-effectiever-door-kennis-over-gedrag/197400132 Livework@slideshare.net(Livework) Communicatie wordt effectiever door kennis over gedrag Livework Deze presentatie staat in het teken communicatie. Hoe kun je effectiever communiceren met mensen als je wat kennis uit gedragspsychologie toepast? Livework doet dit op gebied van gedragsverandering van gebruikers en medewerkers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ncoilearnerengagementengedragsbeinvloeding-191125124000-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Deze presentatie staat in het teken communicatie. Hoe kun je effectiever communiceren met mensen als je wat kennis uit gedragspsychologie toepast? Livework doet dit op gebied van gedragsverandering van gebruikers en medewerkers.
Communicatie wordt effectiever door kennis over gedrag from Livework Studio
]]> 997 0 https://cdn.slidesharecdn.com/ss_thumbnails/ncoilearnerengagementengedragsbeinvloeding-191125124000-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer journey mapping and innovation /Livework/customer-journey-mapping-and-innovation-190742819 customerjourneymappingandinnovationnimacarolinebeckeng-191105162343
In the masterclass customer-journey mapping and innovation, service design plays a major role. Service designer Caroline Beck takes you through a quick course in customer journey thinking, which puts the customer at the center in a practical and applicable way.]]>
In the masterclass customer-journey mapping and innovation, service design plays a major role. Service designer Caroline Beck takes you through a quick course in customer journey thinking, which puts the customer at the center in a practical and applicable way.]]> Tue, 05 Nov 2019 16:23:43 GMT /Livework/customer-journey-mapping-and-innovation-190742819 Livework@slideshare.net(Livework) Customer journey mapping and innovation Livework In the masterclass customer-journey mapping and innovation, service design plays a major role. Service designer Caroline Beck takes you through a quick course in customer journey thinking, which puts the customer at the center in a practical and applicable way. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerjourneymappingandinnovationnimacarolinebeckeng-191105162343-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In the masterclass customer-journey mapping and innovation, service design plays a major role. Service designer Caroline Beck takes you through a quick course in customer journey thinking, which puts the customer at the center in a practical and applicable way.
Customer journey mapping and innovation from Livework Studio
]]> 2785 3 https://cdn.slidesharecdn.com/ss_thumbnails/customerjourneymappingandinnovationnimacarolinebeckeng-191105162343-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 NIMA Masterclass /slideshow/nima-masterclass/181965192 nimamasterclasslivework-191014122846
In de masterclass klantgericht innoveren speelt service design een grote rol. In een paar uur geeft Caroline een snelcursus customer journey denken, waardoor de klant op een praktische en toepasbare manier centraal wordt gezet.]]>
In de masterclass klantgericht innoveren speelt service design een grote rol. In een paar uur geeft Caroline een snelcursus customer journey denken, waardoor de klant op een praktische en toepasbare manier centraal wordt gezet.]]> Mon, 14 Oct 2019 12:28:46 GMT /slideshow/nima-masterclass/181965192 Livework@slideshare.net(Livework) NIMA Masterclass Livework In de masterclass klantgericht innoveren speelt service design een grote rol. In een paar uur geeft Caroline een snelcursus customer journey denken, waardoor de klant op een praktische en toepasbare manier centraal wordt gezet. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nimamasterclasslivework-191014122846-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In de masterclass klantgericht innoveren speelt service design een grote rol. In een paar uur geeft Caroline een snelcursus customer journey denken, waardoor de klant op een praktische en toepasbare manier centraal wordt gezet.
NIMA Masterclass from Livework Studio
]]> 368 0 https://cdn.slidesharecdn.com/ss_thumbnails/nimamasterclasslivework-191014122846-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer behaviour by design /slideshow/customer-behaviour-by-design/180981776 customerbehaviourbydesign-sdgc2019-191011115630
Often customers dont behave as organisations want, or expect them to - as the majority of people move through their services in autopilot. The past four years at Livework, we have experienced the power of infusing service design with a refined mix of behavioural economics, consumer behaviour and psychology. We have developed a unique approach that goes beyond nudging. By getting people aware at the right time we have helped a wide range of clients to create lasting impact on behaviour change.]]>
Often customers dont behave as organisations want, or expect them to - as the majority of people move through their services in autopilot. The past four years at Livework, we have experienced the power of infusing service design with a refined mix of behavioural economics, consumer behaviour and psychology. We have developed a unique approach that goes beyond nudging. By getting people aware at the right time we have helped a wide range of clients to create lasting impact on behaviour change.]]> Fri, 11 Oct 2019 11:56:30 GMT /slideshow/customer-behaviour-by-design/180981776 Livework@slideshare.net(Livework) Customer behaviour by design Livework Often customers dont behave as organisations want, or expect them to - as the majority of people move through their services in autopilot. The past four years at Livework, we have experienced the power of infusing service design with a refined mix of behavioural economics, consumer behaviour and psychology. We have developed a unique approach that goes beyond nudging. By getting people aware at the right time we have helped a wide range of clients to create lasting impact on behaviour change. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerbehaviourbydesign-sdgc2019-191011115630-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Often customers dont behave as organisations want, or expect them to - as the majority of people move through their services in autopilot. The past four years at Livework, we have experienced the power of infusing service design with a refined mix of behavioural economics, consumer behaviour and psychology. We have developed a unique approach that goes beyond nudging. By getting people aware at the right time we have helped a wide range of clients to create lasting impact on behaviour change.
Customer behaviour by design from Livework Studio
]]> 1294 0 https://cdn.slidesharecdn.com/ss_thumbnails/customerbehaviourbydesign-sdgc2019-191011115630-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Smart citizens in sustainable cities /slideshow/smart-citizens-in-sustainable-cities/176263353 smartcitizensinsustainablecities-190926073816
The current smart city agenda is too tech focused. Livable and sustainable cities, where citizens are empowered by human technology, demand a human-centred, design-driven and collaborative approach. It must cut across industries and demographics and bring together diverse perspectives including citizens, government, investors, entrepreneurs, the public sector, private companies and NGOs. And then, a process of smart prototyping and experimentation is required to actually set things in motion and get things done. ]]>
The current smart city agenda is too tech focused. Livable and sustainable cities, where citizens are empowered by human technology, demand a human-centred, design-driven and collaborative approach. It must cut across industries and demographics and bring together diverse perspectives including citizens, government, investors, entrepreneurs, the public sector, private companies and NGOs. And then, a process of smart prototyping and experimentation is required to actually set things in motion and get things done. ]]> Thu, 26 Sep 2019 07:38:16 GMT /slideshow/smart-citizens-in-sustainable-cities/176263353 Livework@slideshare.net(Livework) Smart citizens in sustainable cities Livework The current smart city agenda is too tech focused. Livable and sustainable cities, where citizens are empowered by human technology, demand a human-centred, design-driven and collaborative approach. It must cut across industries and demographics and bring together diverse perspectives including citizens, government, investors, entrepreneurs, the public sector, private companies and NGOs. And then, a process of smart prototyping and experimentation is required to actually set things in motion and get things done. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/smartcitizensinsustainablecities-190926073816-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The current smart city agenda is too tech focused. Livable and sustainable cities, where citizens are empowered by human technology, demand a human-centred, design-driven and collaborative approach. It must cut across industries and demographics and bring together diverse perspectives including citizens, government, investors, entrepreneurs, the public sector, private companies and NGOs. And then, a process of smart prototyping and experimentation is required to actually set things in motion and get things done.
Smart citizens in sustainable cities from Livework Studio
]]> 834 2 https://cdn.slidesharecdn.com/ss_thumbnails/smartcitizensinsustainablecities-190926073816-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Provada humanising smart /slideshow/provada-humanising-smart/148923502 provadahumanisingsmart-190605132908
Together with Heijmans and Wolfpack this Provade round table explored what it takes to humanise smart cities: how can we use smart digital technologies in a way that is ethical and sustainable, and in a way that citizens can truly benefit from it? How can we design for smart citizens instead of smart cities, and what will be the new role of project developers and contractors in this landscape? ]]>
Together with Heijmans and Wolfpack this Provade round table explored what it takes to humanise smart cities: how can we use smart digital technologies in a way that is ethical and sustainable, and in a way that citizens can truly benefit from it? How can we design for smart citizens instead of smart cities, and what will be the new role of project developers and contractors in this landscape? ]]> Wed, 05 Jun 2019 13:29:08 GMT /slideshow/provada-humanising-smart/148923502 Livework@slideshare.net(Livework) Provada humanising smart Livework Together with Heijmans and Wolfpack this Provade round table explored what it takes to humanise smart cities: how can we use smart digital technologies in a way that is ethical and sustainable, and in a way that citizens can truly benefit from it? How can we design for smart citizens instead of smart cities, and what will be the new role of project developers and contractors in this landscape? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/provadahumanisingsmart-190605132908-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Together with Heijmans and Wolfpack this Provade round table explored what it takes to humanise smart cities: how can we use smart digital technologies in a way that is ethical and sustainable, and in a way that citizens can truly benefit from it? How can we design for smart citizens instead of smart cities, and what will be the new role of project developers and contractors in this landscape?
Provada humanising smart from Livework Studio
]]> 326 2 https://cdn.slidesharecdn.com/ss_thumbnails/provadahumanisingsmart-190605132908-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Mobility as a service /slideshow/mobility-as-a-service-146002534/146002534 mobilityasaservice-liveworkbenreason-fluidtimesymposium-190516083622
How do we encourage people out of their cars and into more sustainable forms of mobility? Do we nudge people to reduce car use journey by journey, or do we enable people to give up their private cars altogether? Ben will use Livework's 'designing at the right altitude model and behavioural change theories to explore how Mobility as a Service could enable significant change in the habits of citizens. ]]>
How do we encourage people out of their cars and into more sustainable forms of mobility? Do we nudge people to reduce car use journey by journey, or do we enable people to give up their private cars altogether? Ben will use Livework's 'designing at the right altitude model and behavioural change theories to explore how Mobility as a Service could enable significant change in the habits of citizens. ]]> Thu, 16 May 2019 08:36:22 GMT /slideshow/mobility-as-a-service-146002534/146002534 Livework@slideshare.net(Livework) Mobility as a service Livework How do we encourage people out of their cars and into more sustainable forms of mobility? Do we nudge people to reduce car use journey by journey, or do we enable people to give up their private cars altogether? Ben will use Livework's 'designing at the right altitude model and behavioural change theories to explore how Mobility as a Service could enable significant change in the habits of citizens. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mobilityasaservice-liveworkbenreason-fluidtimesymposium-190516083622-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How do we encourage people out of their cars and into more sustainable forms of mobility? Do we nudge people to reduce car use journey by journey, or do we enable people to give up their private cars altogether? Ben will use Livework&#39;s &#39;designing at the right altitude model and behavioural change theories to explore how Mobility as a Service could enable significant change in the habits of citizens.
Mobility as a service from Livework Studio
]]> 1778 3 https://cdn.slidesharecdn.com/ss_thumbnails/mobilityasaservice-liveworkbenreason-fluidtimesymposium-190516083622-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Establishing a service design practice in large organisations /slideshow/doers2019/142115825 establishingaservicedesignpracticeinlargeorganisations-marziaarico-doers2019-190425082455
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level. ]]>
In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level. ]]> Thu, 25 Apr 2019 08:24:55 GMT /slideshow/doers2019/142115825 Livework@slideshare.net(Livework) Establishing a service design practice in large organisations Livework In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/establishingaservicedesignpracticeinlargeorganisations-marziaarico-doers2019-190425082455-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In this keynote Marzia will share insights into how to build service design capability in large organisations. She will describe a diffusion model that encompasses four maturity stages. Through real client cases Marzia will picture each stage and describe how the organisation looks at each level.
Establishing a service design practice in large organisations from Livework Studio
]]> 4840 6 https://cdn.slidesharecdn.com/ss_thumbnails/establishingaservicedesignpracticeinlargeorganisations-marziaarico-doers2019-190425082455-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-Livework-48x48.jpg?cb=1689693924 At Livework we fundamentally believe that there is huge opportunity in services that are truly valuable to customers. But we dont just believe this; we strive to prove it on each and every project. Our goal is to make a difference for our clients and their customers. We are pioneers with experience 15 years ago we founded Livework as the first service design company in the world. www.liveworkstudio.com https://cdn.slidesharecdn.com/ss_thumbnails/here-220909133129-1a24c70a-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/design-for-the-anthropocene-252901562/252901562 Design for the Anthrop... https://cdn.slidesharecdn.com/ss_thumbnails/humanityoverbureaucracypresentationjpmlivework-210928080204-thumbnail.jpg?width=320&height=320&fit=bounds Livework/humanity-over-bureaucracy Humanity over bureaucracy https://cdn.slidesharecdn.com/ss_thumbnails/whatarewedesigningdesigningamoresustainablefutureupdatesfromthefield-210608134938-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/designing-a-more-sustainable-future-updates-from-the-field/249197350 Designing a more susta...