/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: LornaMcNamara https://cdn.slidesharecdn.com/profile-photo-LornaMcNamara-48x48.jpg?cb=1523589503 Consumer Advocate, Dell Community Forum Customer Care Board Manager Specialties: Certified Social Media & Community Professional and #SocialSME Mentor Customer escalations: Elevated Executive Escalations Core teams: Social Media Outreach at Dell Cross functional teams: Dell Community, Twitter, LinkedIn, Facebook Online communities: Dell Community Forum Customer Care Board Resolution rate: 94% Global operations: Global Social Media Global training: Mentor First online Social media listening Blog post Messaging Social media programs Global program Multiple cross functional Customer community Social media properties Systemic issues Executive communication Service levels