際際滷shows by User: MHickman1 / http://www.slideshare.net/images/logo.gif 際際滷shows by User: MHickman1 / Fri, 09 Dec 2011 07:26:54 GMT 際際滷Share feed for 際際滷shows by User: MHickman1 Behavioural Economics, Customer Touchpoints and Contact and Call Centres /slideshow/behavioural-economics-customer-touchpoints/10531142 becustomertouchpoints-111209072659-phpapp01
How can behavioural economics be applied to: Customer experience journey planning Call script, guide and real time prompt design Compliance adherence Voice self-service & IVR architecture Advisor interaction skills Quality management Advanced speech & text analytics Self-service strategy.]]>
How can behavioural economics be applied to: Customer experience journey planning Call script, guide and real time prompt design Compliance adherence Voice self-service & IVR architecture Advisor interaction skills Quality management Advanced speech & text analytics Self-service strategy.]]> Fri, 09 Dec 2011 07:26:54 GMT /slideshow/behavioural-economics-customer-touchpoints/10531142 MHickman1@slideshare.net(MHickman1) Behavioural Economics, Customer Touchpoints and Contact and Call Centres MHickman1 How can behavioural economics be applied to: Customer experience journey planning Call script, guide and real time prompt design Compliance adherence Voice self-service & IVR architecture Advisor interaction skills Quality management Advanced speech & text analytics Self-service strategy. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/becustomertouchpoints-111209072659-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How can behavioural economics be applied to: Customer experience journey planning Call script, guide and real time prompt design Compliance adherence Voice self-service &amp; IVR architecture Advisor interaction skills Quality management Advanced speech &amp; text analytics Self-service strategy.
Behavioural Economics, Customer Touchpoints and Contact and Call Centres from MHickman1
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