/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: MSBalaji1 https://cdn.slidesharecdn.com/profile-photo-MSBalaji1-48x48.jpg?cb=1525867456 Professional Experience: More than 5 years of teaching experience at business schools. Taught/teaching a variety of marketing courses such as marketing management, services marketing, product management, marketing research, business-to-business marketing, marketing analysis and decision making and seminar course in marketing at the bachelors, masters and PhD level. Academic Research Interests: Services failures and consumer behavior. Currently working on role of vicarious experiences in service failures, customer coping strategies with service failures and customer experience management. Corporate Experience: Four years of corporate experience at Apollo Hospitals and Dentsply India L... http://www.taylors.edu.my/en/university/schools/business/staff_directory