ºÝºÝߣshows by User: MadhavaVermaDantuluri / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: MadhavaVermaDantuluri / Fri, 17 Jan 2014 05:39:10 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: MadhavaVermaDantuluri Technical support /slideshow/technical-support-life-cycle/30126255 technicalsupportlifecycle-140117053910-phpapp01
This is about Technical Support life cycle to be followed in IT service management. This also applicable to application support process.]]>
This is about Technical Support life cycle to be followed in IT service management. This also applicable to application support process.]]> Fri, 17 Jan 2014 05:39:10 GMT /slideshow/technical-support-life-cycle/30126255 MadhavaVermaDantuluri@slideshare.net(MadhavaVermaDantuluri) Technical support MadhavaVermaDantuluri This is about Technical Support life cycle to be followed in IT service management. This also applicable to application support process. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/technicalsupportlifecycle-140117053910-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This is about Technical Support life cycle to be followed in IT service management. This also applicable to application support process.
Technical support from Madhava Verma Dantuluri
]]> 711 2 https://cdn.slidesharecdn.com/ss_thumbnails/technicalsupportlifecycle-140117053910-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-MadhavaVermaDantuluri-48x48.jpg?cb=1523744154 OVERVIEW: • 9+ years of total experience in IT including Technical support, Application support and QA. • Seeking a Support role challenge in any location or industry and available for start immediately. SUMMARY: • Experienced in the Customer Support/Technical support of applications, Network devices and Security. • Extensive experience in Problem/Change Management • Application support / Incident management by overseeing and providing 24 x 7 coverage performing troubleshooting, trouble ticket updates, escalation, resolution and reporting of incidents on production environment. • Well versed with Project Management best practices (PMBOK) and ITIL v 3.0 best practices for S...