/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: ManishPandit7 https://public.slidesharecdn.com/v2/images/profile-picture.png • Excellent analytical and problem solving skills. • Strong communication skills and patience. • Ability to multitask and prioritize work requirements. • Talent for identifying customer needs and presenting appropriate service offerings. • Demonstrated ability to gain people trust and provide exceptional follow-up, leading to increased repeat and referral business. • Track record of assisting in the design and implementation of reporting procedures that improve customer-satisfaction. • Expertise in resolving escalated IT service issues. • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook... http://www.zones.com/site/home/index.html