/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: MarlonLobo https://cdn.slidesharecdn.com/profile-photo-MarlonLobo-48x48.jpg?cb=1523472493 I have over 13 years of experience working in mainly Customer Service roles in the General Insurance industry. The majority of my career has been spent in Call centre environments and I have experience as a consultant on the phones, supervising others, leading 2 Call Centre teams and managing a Service Centre cum Call Centre on my own. As a specialist in Customer Service, I believe in ensuring that my team are there to deliver exceptional customer service to customers by saying and doing the right thing. I also believe that through customer feedback and a little bit of innovation, that my customers will receive the best service possible and remain a customer year on year with my compa...