/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: MartijnvanCaulil https://cdn.slidesharecdn.com/profile-photo-MartijnvanCaulil-48x48.jpg?cb=1523574665 Goals : • Improve Customer Service • Improve Operation efficiencies and reduce IT Costs • Improve Quality of Service • Increase transparency to the business • Continuous improvement Specialties: • IT Professional • Excellent problem solving skills • Analytical ability and attention to detail • Customer, quality, cost and solutions driven • Continuous improvement • Service Management • Business Continuity • Lean IT http://www.kn-portal.com/