ºÝºÝߣshows by User: Marval2016 / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: Marval2016 / Mon, 17 Oct 2016 15:11:30 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: Marval2016 Practical problem solving tips /Marval2016/practical-problem-solving-tips practicalproblemsolvingtips-161017151130
With a well-defined problem analysis and problem solving process in place, you will realise major business benefits]]>
With a well-defined problem analysis and problem solving process in place, you will realise major business benefits]]> Mon, 17 Oct 2016 15:11:30 GMT /Marval2016/practical-problem-solving-tips Marval2016@slideshare.net(Marval2016) Practical problem solving tips Marval2016 With a well-defined problem analysis and problem solving process in place, you will realise major business benefits <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/practicalproblemsolvingtips-161017151130-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> With a well-defined problem analysis and problem solving process in place, you will realise major business benefits
Practical problem solving tips from Marval Software
]]> 1006 6 https://cdn.slidesharecdn.com/ss_thumbnails/practicalproblemsolvingtips-161017151130-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Essential leadership skills and qualities /slideshow/essential-leadership-skills-and-qualities/66428847 essentialleadershipskillsandqualities-160926151956
Poor communication is generally considered the biggest area of management weakness. Use a leadership style that is appropriate to the person, task and situation ]]>
Poor communication is generally considered the biggest area of management weakness. Use a leadership style that is appropriate to the person, task and situation ]]> Mon, 26 Sep 2016 15:19:56 GMT /slideshow/essential-leadership-skills-and-qualities/66428847 Marval2016@slideshare.net(Marval2016) Essential leadership skills and qualities Marval2016 Poor communication is generally considered the biggest area of management weakness. Use a leadership style that is appropriate to the person, task and situation <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/essentialleadershipskillsandqualities-160926151956-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Poor communication is generally considered the biggest area of management weakness. Use a leadership style that is appropriate to the person, task and situation
Essential leadership skills and qualities from Marval Software
]]> 526 4 https://cdn.slidesharecdn.com/ss_thumbnails/essentialleadershipskillsandqualities-160926151956-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Presentation skills /slideshow/presentation-skills-66172756/66172756 presentationskills-160919143755
The purpose of a presentation is to get across information and ideas that stick in the audience's minds and influence the audience positively. ]]>
The purpose of a presentation is to get across information and ideas that stick in the audience's minds and influence the audience positively. ]]> Mon, 19 Sep 2016 14:37:55 GMT /slideshow/presentation-skills-66172756/66172756 Marval2016@slideshare.net(Marval2016) Presentation skills Marval2016 The purpose of a presentation is to get across information and ideas that stick in the audience's minds and influence the audience positively. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/presentationskills-160919143755-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The purpose of a presentation is to get across information and ideas that stick in the audience&#39;s minds and influence the audience positively.
Presentation skills from Marval Software
]]> 232 3 https://cdn.slidesharecdn.com/ss_thumbnails/presentationskills-160919143755-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Essential Management skills /slideshow/essential-management-skills-65583313/65583313 essentialmanagementskills-160901095415
You are at your most efficient the day before you start your annual leave. If you really want to, you can be this well-organised every day]]>
You are at your most efficient the day before you start your annual leave. If you really want to, you can be this well-organised every day]]> Thu, 01 Sep 2016 09:54:15 GMT /slideshow/essential-management-skills-65583313/65583313 Marval2016@slideshare.net(Marval2016) Essential Management skills Marval2016 You are at your most efficient the day before you start your annual leave. If you really want to, you can be this well-organised every day <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/essentialmanagementskills-160901095415-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> You are at your most efficient the day before you start your annual leave. If you really want to, you can be this well-organised every day
Essential Management skills from Marval Software
]]> 328 3 https://cdn.slidesharecdn.com/ss_thumbnails/essentialmanagementskills-160901095415-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Working in service team /slideshow/working-in-service-team/65269590 workinginserviceteam-160823102855
All individuals in a team need a role, and need to understand their value in the team if they are to participate, contribute, and feel they ‘belong’. ]]>
All individuals in a team need a role, and need to understand their value in the team if they are to participate, contribute, and feel they ‘belong’. ]]> Tue, 23 Aug 2016 10:28:55 GMT /slideshow/working-in-service-team/65269590 Marval2016@slideshare.net(Marval2016) Working in service team Marval2016 All individuals in a team need a role, and need to understand their value in the team if they are to participate, contribute, and feel they ‘belong’. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/workinginserviceteam-160823102855-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> All individuals in a team need a role, and need to understand their value in the team if they are to participate, contribute, and feel they ‘belong’.
Working in service team from Marval Software
]]> 351 7 https://cdn.slidesharecdn.com/ss_thumbnails/workinginserviceteam-160823102855-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Effective communication on the service desk /slideshow/effective-communication-on-the-service-desk/64941262 effectivecommunicationontheservicedesk-160812135404
Support staff who succeed and excel at their jobs rarely do so because of technical skills alone – they also have the ability to deal with people effectively]]>
Support staff who succeed and excel at their jobs rarely do so because of technical skills alone – they also have the ability to deal with people effectively]]> Fri, 12 Aug 2016 13:54:04 GMT /slideshow/effective-communication-on-the-service-desk/64941262 Marval2016@slideshare.net(Marval2016) Effective communication on the service desk Marval2016 Support staff who succeed and excel at their jobs rarely do so because of technical skills alone – they also have the ability to deal with people effectively <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/effectivecommunicationontheservicedesk-160812135404-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Support staff who succeed and excel at their jobs rarely do so because of technical skills alone – they also have the ability to deal with people effectively
Effective communication on the service desk from Marval Software
]]> 934 6 https://cdn.slidesharecdn.com/ss_thumbnails/effectivecommunicationontheservicedesk-160812135404-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Managing customer expectations- the ring ring conversation /Marval2016/managing-customer-expectations-the-ring-ring-conversation managingcustomerexpectations-theringringconversation-160727093650
How a transition from reactive to proactive can improve customer confidence in IT services]]>
How a transition from reactive to proactive can improve customer confidence in IT services]]> Wed, 27 Jul 2016 09:36:50 GMT /Marval2016/managing-customer-expectations-the-ring-ring-conversation Marval2016@slideshare.net(Marval2016) Managing customer expectations- the ring ring conversation Marval2016 How a transition from reactive to proactive can improve customer confidence in IT services <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/managingcustomerexpectations-theringringconversation-160727093650-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How a transition from reactive to proactive can improve customer confidence in IT services
Managing customer expectations- the ring ring conversation from Marval Software
]]> 364 2 https://cdn.slidesharecdn.com/ss_thumbnails/managingcustomerexpectations-theringringconversation-160727093650-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Marval's innovative continual service improvement approach /slideshow/marvals-innovative-continual-service-improvement-approach/63846143 marvalsinnovativecontinualserviceimprovementapproach-160708133601
An innovative approach to using process and your ITSM tool to embrace a culture of continual service improvement ]]>
An innovative approach to using process and your ITSM tool to embrace a culture of continual service improvement ]]> Fri, 08 Jul 2016 13:36:01 GMT /slideshow/marvals-innovative-continual-service-improvement-approach/63846143 Marval2016@slideshare.net(Marval2016) Marval's innovative continual service improvement approach Marval2016 An innovative approach to using process and your ITSM tool to embrace a culture of continual service improvement <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/marvalsinnovativecontinualserviceimprovementapproach-160708133601-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> An innovative approach to using process and your ITSM tool to embrace a culture of continual service improvement
Marval's innovative continual service improvement approach from Marval Software
]]> 598 7 https://cdn.slidesharecdn.com/ss_thumbnails/marvalsinnovativecontinualserviceimprovementapproach-160708133601-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Problem Management Overview /slideshow/problem-management-overview-63815682/63815682 problemmanagementoverviewfinal-160707145518
Problems use the same prioritisation as incidents. In order to prioritise, the impact and severity must be assessed. ]]>
Problems use the same prioritisation as incidents. In order to prioritise, the impact and severity must be assessed. ]]> Thu, 07 Jul 2016 14:55:18 GMT /slideshow/problem-management-overview-63815682/63815682 Marval2016@slideshare.net(Marval2016) Problem Management Overview Marval2016 Problems use the same prioritisation as incidents. In order to prioritise, the impact and severity must be assessed. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/problemmanagementoverviewfinal-160707145518-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Problems use the same prioritisation as incidents. In order to prioritise, the impact and severity must be assessed.
Problem Management Overview from Marval Software
]]> 9166 12 https://cdn.slidesharecdn.com/ss_thumbnails/problemmanagementoverviewfinal-160707145518-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Marval Release Management - the political process /slideshow/marval-release-management-the-political-process/62896322 marvalreleasemangement-thepoliticalprocess-160609135142
Release Management is the final hurdle to overcome. If not done properly, it will invalidate everyone’s hard work and result in nothing more than delivering a poor customer experience.]]>
Release Management is the final hurdle to overcome. If not done properly, it will invalidate everyone’s hard work and result in nothing more than delivering a poor customer experience.]]> Thu, 09 Jun 2016 13:51:42 GMT /slideshow/marval-release-management-the-political-process/62896322 Marval2016@slideshare.net(Marval2016) Marval Release Management - the political process Marval2016 Release Management is the final hurdle to overcome. If not done properly, it will invalidate everyone’s hard work and result in nothing more than delivering a poor customer experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/marvalreleasemangement-thepoliticalprocess-160609135142-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Release Management is the final hurdle to overcome. If not done properly, it will invalidate everyone’s hard work and result in nothing more than delivering a poor customer experience.
Marval Release Management - the political process from Marval Software
]]> 727 6 https://cdn.slidesharecdn.com/ss_thumbnails/marvalreleasemangement-thepoliticalprocess-160609135142-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 ISO/IEC 20000 audit day overview /slideshow/isoiec-20000-audit-day-overview/62896318 iso20000auditdayoverview-160609135138
Auditors are there to help, they are concerned with evidence of what you do, not what you say you do (so evidence is key) They are only concerned with the requirements of ISO/IEC 20000 ]]>
Auditors are there to help, they are concerned with evidence of what you do, not what you say you do (so evidence is key) They are only concerned with the requirements of ISO/IEC 20000 ]]> Thu, 09 Jun 2016 13:51:38 GMT /slideshow/isoiec-20000-audit-day-overview/62896318 Marval2016@slideshare.net(Marval2016) ISO/IEC 20000 audit day overview Marval2016 Auditors are there to help, they are concerned with evidence of what you do, not what you say you do (so evidence is key) They are only concerned with the requirements of ISO/IEC 20000 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/iso20000auditdayoverview-160609135138-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Auditors are there to help, they are concerned with evidence of what you do, not what you say you do (so evidence is key) They are only concerned with the requirements of ISO/IEC 20000
ISO/IEC 20000 audit day overview from Marval Software
]]> 772 4 https://cdn.slidesharecdn.com/ss_thumbnails/iso20000auditdayoverview-160609135138-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-Marval2016-48x48.jpg?cb=1523972951 Est. since 1989, Marval delivers not only web-based, ITIL® process compliant & ISO/IEC 20000 compatible integrated ITSM software but also ITSM consultancy & educational services. www.marval.co.uk https://cdn.slidesharecdn.com/ss_thumbnails/practicalproblemsolvingtips-161017151130-thumbnail.jpg?width=320&height=320&fit=bounds Marval2016/practical-problem-solving-tips Practical problem solv... https://cdn.slidesharecdn.com/ss_thumbnails/essentialleadershipskillsandqualities-160926151956-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/essential-leadership-skills-and-qualities/66428847 Essential leadership s... https://cdn.slidesharecdn.com/ss_thumbnails/presentationskills-160919143755-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/presentation-skills-66172756/66172756 Presentation skills