ºÝºÝߣshows by User: MichaelJMoon / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: MichaelJMoon / Tue, 28 Dec 2010 12:14:20 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: MichaelJMoon Digital Mailrooms: Fixing Your Weakest Link in the Customer Value Chain /slideshow/digital-mailrooms-fixing-your-weakest-link-in-the-customer-value-chain/6391203 digitalmailrooms25-12935599019353-phpapp01
This paper makes the case that sluggish, error-prone mailflow processing suppresses revenues from both new and existing customers, diminishing overall satisfaction, brand equity, and loyalty. The digital, online, pan-regional processing of customer-generated paper-based communications—a function of DIGITAL MAILROOMS—speeds an organization’s overall time to satisfy customer criteria for timely and more personal service fulfillment. Faster time to satisfy customers unlocks revenues already in engagement-revenue pipelines, adding the equivalent of 2.9 days of revenues to the firm. This paper demonstrates how other productivity dividends (cost and labor savings) fund enterprise wide digital mail processing and paperless business processes.]]>
This paper makes the case that sluggish, error-prone mailflow processing suppresses revenues from both new and existing customers, diminishing overall satisfaction, brand equity, and loyalty. The digital, online, pan-regional processing of customer-generated paper-based communications—a function of DIGITAL MAILROOMS—speeds an organization’s overall time to satisfy customer criteria for timely and more personal service fulfillment. Faster time to satisfy customers unlocks revenues already in engagement-revenue pipelines, adding the equivalent of 2.9 days of revenues to the firm. This paper demonstrates how other productivity dividends (cost and labor savings) fund enterprise wide digital mail processing and paperless business processes.]]> Tue, 28 Dec 2010 12:14:20 GMT /slideshow/digital-mailrooms-fixing-your-weakest-link-in-the-customer-value-chain/6391203 MichaelJMoon@slideshare.net(MichaelJMoon) Digital Mailrooms: Fixing Your Weakest Link in the Customer Value Chain MichaelJMoon This paper makes the case that sluggish, error-prone mailflow processing suppresses revenues from both new and existing customers, diminishing overall satisfaction, brand equity, and loyalty. The digital, online, pan-regional processing of customer-generated paper-based communications—a function of DIGITAL MAILROOMS—speeds an organization’s overall time to satisfy customer criteria for timely and more personal service fulfillment. Faster time to satisfy customers unlocks revenues already in engagement-revenue pipelines, adding the equivalent of 2.9 days of revenues to the firm. This paper demonstrates how other productivity dividends (cost and labor savings) fund enterprise wide digital mail processing and paperless business processes. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/digitalmailrooms25-12935599019353-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This paper makes the case that sluggish, error-prone mailflow processing suppresses revenues from both new and existing customers, diminishing overall satisfaction, brand equity, and loyalty. The digital, online, pan-regional processing of customer-generated paper-based communications—a function of DIGITAL MAILROOMS—speeds an organization’s overall time to satisfy customer criteria for timely and more personal service fulfillment. Faster time to satisfy customers unlocks revenues already in engagement-revenue pipelines, adding the equivalent of 2.9 days of revenues to the firm. This paper demonstrates how other productivity dividends (cost and labor savings) fund enterprise wide digital mail processing and paperless business processes.
Digital Mailrooms: Fixing Your Weakest Link in the Customer Value Chain from Michael Moon
]]> 2073 3 https://cdn.slidesharecdn.com/ss_thumbnails/digitalmailrooms25-12935599019353-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-MichaelJMoon-48x48.jpg?cb=1672988065 Michael has worked in Silicon Valley for 35+ years. He owns GISTICS Inc., an innovation think-tank that develops public advocacy proposals through white papers, events, and a network of websites. = Michael serves as a retained advisor to five startups and two SMBs, speeding their discovery of scalable growth and creation of culture that will best serve their customers and team mates. = He will soon publish his next book, Unity of Intent: Building Lightweight Cultures of Elite Performance and Pervasive Gratitude. GISTICS