/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: MichaelLawless https://cdn.slidesharecdn.com/profile-photo-MichaelLawless-48x48.jpg?cb=1523490672 • Manage a small team of IT professionals responsible for ensuring delivery of customer service levels consistent with our support model, served as point of escalation for team members and customers on technical issues, set team direction and goals, and handled responsibility for team feedback and reviews • Responsible for the support of over 70 in-house developed and vendor applications requiring coordination across multiple business units to achieve successful problem resolution • Responsible for the release and integration of new technologies and code into UAT and production environments • Developed, wrote, presented and implemented application support program and model for Ba... http://www.baincapital.com