/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: Miekalb https://cdn.slidesharecdn.com/profile-photo-Miekalb-48x48.jpg?cb=1528860295 An experienced and results oriented Sr. Project/Program Manager/Call Center Director with over 15 years of progressive experience in cross-functional enterprise project, program and call center management. Proven subject matter expert in the areas of CRM/SFA, customer care center practices/processes, new site implementation and process re-engineering, and workforce management. Experienced in team training, business development, P&L management, cross-company strategic technologic implementation, corporate benchmarking and marketing. A professional liaison between corporate/local and regional leadership that supports revenue growth and profitability – comparing metrics analysis to standa...