/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: MikkelKnig https://cdn.slidesharecdn.com/profile-photo-MikkelKnig-48x48.jpg?cb=1543225271 Certified ITIL Expert with main area of expertise breing IT Service Management processes and ITSM tool implementation. Experienced consultant within IT Service Management using IBM products: - IBM Smart Cloud Control Desk, - IBM Tivoli Service Request Manager [TSRM], - IBM Tivoli Asset Management for IT [TAMIT], Other: - IBM Websphere, - IBM Tivoli Directory Integrator [TDI], - IBM Tivoli Integration Composer [ITIC], - Business Intelligence and Reporting Tools [BIRT], The last couple of years I have worked with both pre-sales and implementation projects as well as daily support. I'm an IBM Certified Deployment Professional for TSRM and TAMIT as well as Certified Solution Advisor - Tiv... http://www.materna.dk