/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: NarshinvhMokashi https://cdn.slidesharecdn.com/profile-photo-NarshinvhMokashi-48x48.jpg?cb=1426764565 Primary responsibility to protect revenue drain by increasing Customer Retentions and Customer Satisfaction, Managing Servicing & Engagement through streamlined process for Retail and Personalized Service Strategy for Corporates (a) Retentions: Control Churn by devising effective Retention Tools suitable for customers and at the same time providing positive EBITDA for RCOM. (b) Predictive Churn: Devise Strategy for pro-active churn management by using Predictive Model. Identify potential churn through predictive churn model using Customer Profile, Customer Behaviour, Usage Trends and Analytical tools (c) Customer Care Process: Lead the Customer Service Team for delivering best in cl...