ºÝºÝߣshows by User: NefeliVintzilaiou / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: NefeliVintzilaiou / Tue, 01 Dec 2015 09:47:11 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: NefeliVintzilaiou The art of a stellar customer experience /slideshow/the-art-of-a-stellar-customer-experience-55688287/55688287 final-151201094711-lva1-app6892
This talk addresses the challenges that sales, marketing and customer service representatives face today as they try to achieve customer engagement and customer loyalty in a connected world. We certainly live in the age of the connected customer. Today everyone is connected on line. Through internet our customers do their own research on our products and services. They even make their buying decisions whilst they spend time on line. As a result, the traditional buying journey has changed dramatically. Internet technology has had a massive impact on the way we influence our customers, the way we communicate with them and the way we manage our relationship with them. In this talk, I will focus on the design and delivery of a strong, memorable and consistent brand experience. I will discuss how to map and leverage your Moment of Truth (MOT) and touch points across the customer’s journey. ]]>
This talk addresses the challenges that sales, marketing and customer service representatives face today as they try to achieve customer engagement and customer loyalty in a connected world. We certainly live in the age of the connected customer. Today everyone is connected on line. Through internet our customers do their own research on our products and services. They even make their buying decisions whilst they spend time on line. As a result, the traditional buying journey has changed dramatically. Internet technology has had a massive impact on the way we influence our customers, the way we communicate with them and the way we manage our relationship with them. In this talk, I will focus on the design and delivery of a strong, memorable and consistent brand experience. I will discuss how to map and leverage your Moment of Truth (MOT) and touch points across the customer’s journey. ]]> Tue, 01 Dec 2015 09:47:11 GMT /slideshow/the-art-of-a-stellar-customer-experience-55688287/55688287 NefeliVintzilaiou@slideshare.net(NefeliVintzilaiou) The art of a stellar customer experience NefeliVintzilaiou This talk addresses the challenges that sales, marketing and customer service representatives face today as they try to achieve customer engagement and customer loyalty in a connected world. We certainly live in the age of the connected customer. Today everyone is connected on line. Through internet our customers do their own research on our products and services. They even make their buying decisions whilst they spend time on line. As a result, the traditional buying journey has changed dramatically. Internet technology has had a massive impact on the way we influence our customers, the way we communicate with them and the way we manage our relationship with them. In this talk, I will focus on the design and delivery of a strong, memorable and consistent brand experience. I will discuss how to map and leverage your Moment of Truth (MOT) and touch points across the customer’s journey. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/final-151201094711-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This talk addresses the challenges that sales, marketing and customer service representatives face today as they try to achieve customer engagement and customer loyalty in a connected world. We certainly live in the age of the connected customer. Today everyone is connected on line. Through internet our customers do their own research on our products and services. They even make their buying decisions whilst they spend time on line. As a result, the traditional buying journey has changed dramatically. Internet technology has had a massive impact on the way we influence our customers, the way we communicate with them and the way we manage our relationship with them. In this talk, I will focus on the design and delivery of a strong, memorable and consistent brand experience. I will discuss how to map and leverage your Moment of Truth (MOT) and touch points across the customer’s journey.
The art of a stellar customer experience from Nefeli Vintzilaiou, Assoc CIPD
]]> 2689 7 https://cdn.slidesharecdn.com/ss_thumbnails/final-151201094711-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-NefeliVintzilaiou-48x48.jpg?cb=1557240166 I am a decisive, motivated and fast learning L&D professional with a strong customer service focus and commercial awareness. I have been working in L&D for four years, specialising in soft skills training including sales, customer service, marketing and personal development across the IT, automotive and retail industries. I have the ability to work effectively within fast paced environments.