/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: NickSellers https://cdn.slidesharecdn.com/profile-photo-NickSellers-48x48.jpg?cb=1625215646 A passionate customer experience advocate, I see so many companies viewing customer contact as either a costly inconvenience or a process to squeeze customers through. The result is highly complicated, off-target service that disengages customers, demeans the brand, and fails to differentiate.