/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: NikitaSaluja https://cdn.slidesharecdn.com/profile-photo-NikitaSaluja-48x48.jpg?cb=1589309051 Market Research : Sharing the results of various analysis with concerned departments and further align the way ahead on weak areas. Initiating Relationship Building activities like Mystery shopping/surveys etc. Managing feedbacks thru relevant applications, if required web based. Feedback analysis and co-ordinate with concerned department on periodic basis to ensure improvement in process. Communication Center Handling of Communication Center of 15 agents. To organize periodic training on product/soft skills/call quality. To ensure timely registration of all complaints. To carry out audits to ensure communication is as per HSCI standards. Customer Handling Handling critical and delica...