/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: NohaHadhoud https://cdn.slidesharecdn.com/profile-photo-NohaHadhoud-48x48.jpg?cb=1628676881 • Level 2 technical support for Cisco Unified Communication (Voice/Video) • Troubleshoot, Identify and Resolve all VoIP & IPT related incidents over different technologies/Vendors: -Cisco Unified Communications Manager -Cisco Unity Connection -Cisco Unified Presence Server -Cisco Unified Attendant Console -Cisco Unified Contact Center Solutions -Cisco IOS Platforms -Cisco Video Solutions (Telepresence) -Right Fax Server -Cycos mrs Messaging Server • Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. • Keep management informed of any major customer or network faults. • Activa...