/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: OtengNtsweng https://cdn.slidesharecdn.com/profile-photo-OtengNtsweng-48x48.jpg?cb=1523793966 - Diagnose and resolve a wide range of technical issues over the phone. - First line investigation and diagnosis for technical issues not limited to internet connectivity (ADSL and Fiber Optics), email clients, mobile devices, Mobile Broadband, IPTV and VOIP. - Detect events pertaining to internet (ADSL and fiber), VOIP (MIO Voice) and IPTV (MIO TV), make sense of the events and determine the appropriate control action. - Manage incidents, requests, standard changes from customers: log all incidents, requests and standard changes, provide solutions where I can and make necessary escalations to senior managers and/or team leaders using a CRM. - Log incidents into the CRM in a categorical ...