/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: PatienceSibanyoni https://cdn.slidesharecdn.com/profile-photo-PatienceSibanyoni-48x48.jpg?cb=1523553716 Service desk support • Log a call as per standard. • SAP CRM • Conduct first line support. • Escalate logged calls. • Provide Technical (Hardware and Software) operation. • Attend prioritized calls. System Development / Business Analyst • Developing new System • Gathering and Analysis system requirements. • Designing software architecture • Training end users. • Developing Business Reports (BI). • Analyzing, Designing (ERDs), Managing, Maintaining, and Developing SQL Databases (MySQL & SQL Server 2008). • Provide facilitation for user consultation session. • Ensure training schedule is communicated to the users. • Conduct research on business requireme...