/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: PaulLeibovitz https://public.slidesharecdn.com/v2/images/profile-picture.png Middle Level/Senior Management position at a Contact Center / Client services in fast growing organization or an aggrssive outsourcer, offshore or domestic, leveraging my experience nad intense skills o executive, a dramatic increase in profitability, customer growth and retention based on a Total Customer Lifetime Value philosophy. Experience: 12 years in CallCenter ops, quality control in cust. service & CRM dept. Increased profitability, cust. satisfaction, retention & sales volume. Using CRM data to reduce cust. acquisition costs, proactively identify threats & bottlenecks. Implemented center protocols, affinity/loyalty customer prog. based on total lifetime customer value. Operat...