�ݺ�ߣshows by User: PinkElephantUK

�ݺ�ߣshows by User: PinkElephantUK / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: PinkElephantUK / Fri, 22 Apr 2016 13:17:05 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: PinkElephantUK Cracking Cultural Change /slideshow/cracking-cultural-change/61236827 crackingculturalchange-slideshare-160422131705
View the slides for our webinar on Cracking Cultural Change or view the webinar here https://www.brighttalk.com/webcast/10001/198411 Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails! Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.]]>
View the slides for our webinar on Cracking Cultural Change or view the webinar here https://www.brighttalk.com/webcast/10001/198411 Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails! Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.]]> Fri, 22 Apr 2016 13:17:05 GMT /slideshow/cracking-cultural-change/61236827 PinkElephantUK@slideshare.net(PinkElephantUK) Cracking Cultural Change PinkElephantUK View the slides for our webinar on Cracking Cultural Change or view the webinar here https://www.brighttalk.com/webcast/10001/198411 Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails! Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crackingculturalchange-slideshare-160422131705-thumbnail.jpg?width=120&height=120&fit=bounds" /> View the slides for our webinar on Cracking Cultural Change or view the webinar here https://www.brighttalk.com/webcast/10001/198411 Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails! Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.

Cracking Cultural Change from Pink Elephant EMEA

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0 How do you implement ITSM successfully? /slideshow/how-do-you-implement-itsm-successfully/61147485 implementingitservicemanagement5-160420140630
How do you implement ITSM successfully? Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming. Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed! Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145]]>
How do you implement ITSM successfully? Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming. Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed! Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145]]> Wed, 20 Apr 2016 14:06:30 GMT /slideshow/how-do-you-implement-itsm-successfully/61147485 PinkElephantUK@slideshare.net(PinkElephantUK) How do you implement ITSM successfully? PinkElephantUK How do you implement ITSM successfully? Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming. Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed! Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/implementingitservicemanagement5-160420140630-thumbnail.jpg?width=120&height=120&fit=bounds" /> How do you implement ITSM successfully? Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming. Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed! Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145

How do you implement ITSM successfully? from Pink Elephant EMEA

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0 How to implement ITSM as a program in the real world /slideshow/how-to-implement-itsm-as-a-program-in-the-real-world/61137152 howtoimplementitsmasaprogramintherealworld-final-160420101627
Many organisations struggle to implement a successful ITSM program, with multiple attempts at the same issue being undertaken with almost clockwork like regularity every 3-4 years. But why is it so hard to implement an ITSM framework that delivers real business value? How does a Program Manager even approach this issue? Where is the checklist for implementation success? Join Peter Hubbard, Pink Elephant EMEA, as he maps out a structured approach to successful implementation of an ITSM initiative. He will discuss the considerations of which processes should be attempted first, the importance of the toolset, and, the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects; The people who have to work in alignment with the new world. And yes…. There will even be a checklist for implementation success. Watch recording here https://www.brighttalk.com/webcast/10001/153595]]>
Many organisations struggle to implement a successful ITSM program, with multiple attempts at the same issue being undertaken with almost clockwork like regularity every 3-4 years. But why is it so hard to implement an ITSM framework that delivers real business value? How does a Program Manager even approach this issue? Where is the checklist for implementation success? Join Peter Hubbard, Pink Elephant EMEA, as he maps out a structured approach to successful implementation of an ITSM initiative. He will discuss the considerations of which processes should be attempted first, the importance of the toolset, and, the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects; The people who have to work in alignment with the new world. And yes…. There will even be a checklist for implementation success. Watch recording here https://www.brighttalk.com/webcast/10001/153595]]> Wed, 20 Apr 2016 10:16:27 GMT /slideshow/how-to-implement-itsm-as-a-program-in-the-real-world/61137152 PinkElephantUK@slideshare.net(PinkElephantUK) How to implement ITSM as a program in the real world PinkElephantUK Many organisations struggle to implement a successful ITSM program, with multiple attempts at the same issue being undertaken with almost clockwork like regularity every 3-4 years. But why is it so hard to implement an ITSM framework that delivers real business value? How does a Program Manager even approach this issue? Where is the checklist for implementation success? Join Peter Hubbard, Pink Elephant EMEA, as he maps out a structured approach to successful implementation of an ITSM initiative. He will discuss the considerations of which processes should be attempted first, the importance of the toolset, and, the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects; The people who have to work in alignment with the new world. And yes…. There will even be a checklist for implementation success. Watch recording here https://www.brighttalk.com/webcast/10001/153595 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtoimplementitsmasaprogramintherealworld-final-160420101627-thumbnail.jpg?width=120&height=120&fit=bounds" /> Many organisations struggle to implement a successful ITSM program, with multiple attempts at the same issue being undertaken with almost clockwork like regularity every 3-4 years. But why is it so hard to implement an ITSM framework that delivers real business value? How does a Program Manager even approach this issue? Where is the checklist for implementation success? Join Peter Hubbard, Pink Elephant EMEA, as he maps out a structured approach to successful implementation of an ITSM initiative. He will discuss the considerations of which processes should be attempted first, the importance of the toolset, and, the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects; The people who have to work in alignment with the new world. And yes…. There will even be a checklist for implementation success. Watch recording here https://www.brighttalk.com/webcast/10001/153595

How to implement ITSM as a program in the real world from Pink Elephant EMEA

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0 Implementing ITSM - The Aftermath /slideshow/implementing-itsm-the-aftermath/61097574 final-implementingitsm-theaftermath-160419143521
This webinar is presented by Eddie Potts, Senior Service Management Consultant, who recently completed an MBA achieving a Distinction. His study included a research project concerning the "implementation of service management”. Eddie previously delivered a successful webinar about “Implementing Service Management” in which he compared and contrasted the real life practice to the academic theory concerning service management implementations which can be found on our BrightTALK channel. This follow up webinar builds upon this theme and discusses “at what point have we implemented service management” and “how do we maintain the momentum". View recording here https://www.brighttalk.com/webcast/10001/173745]]>
This webinar is presented by Eddie Potts, Senior Service Management Consultant, who recently completed an MBA achieving a Distinction. His study included a research project concerning the "implementation of service management”. Eddie previously delivered a successful webinar about “Implementing Service Management” in which he compared and contrasted the real life practice to the academic theory concerning service management implementations which can be found on our BrightTALK channel. This follow up webinar builds upon this theme and discusses “at what point have we implemented service management” and “how do we maintain the momentum". View recording here https://www.brighttalk.com/webcast/10001/173745]]> Tue, 19 Apr 2016 14:35:21 GMT /slideshow/implementing-itsm-the-aftermath/61097574 PinkElephantUK@slideshare.net(PinkElephantUK) Implementing ITSM - The Aftermath PinkElephantUK This webinar is presented by Eddie Potts, Senior Service Management Consultant, who recently completed an MBA achieving a Distinction. His study included a research project concerning the "implementation of service management”. Eddie previously delivered a successful webinar about “Implementing Service Management” in which he compared and contrasted the real life practice to the academic theory concerning service management implementations which can be found on our BrightTALK channel. This follow up webinar builds upon this theme and discusses “at what point have we implemented service management” and “how do we maintain the momentum". View recording here https://www.brighttalk.com/webcast/10001/173745 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/final-implementingitsm-theaftermath-160419143521-thumbnail.jpg?width=120&height=120&fit=bounds" /> This webinar is presented by Eddie Potts, Senior Service Management Consultant, who recently completed an MBA achieving a Distinction. His study included a research project concerning the "implementation of service management”. Eddie previously delivered a successful webinar about “Implementing Service Management” in which he compared and contrasted the real life practice to the academic theory concerning service management implementations which can be found on our BrightTALK channel. This follow up webinar builds upon this theme and discusses “at what point have we implemented service management” and “how do we maintain the momentum". View recording here https://www.brighttalk.com/webcast/10001/173745

Implementing ITSM - The Aftermath from Pink Elephant EMEA

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0 How to ensure your itsm improvement programmes succeed /slideshow/how-to-ensure-your-itsm-improvement-programmes-succeed/61096491 howtoensureyouritsmimprovementprogrammessucceed-160419141405
Why do so many improvement programmes fail to deliver the expected benefits? Drawing on 20 years experience delivering targeted improvement programmes for clients around the world join Peter Hubbard, Principal ITSM Consultant @ Pink Elephant, as he discusses what aspects a successful improvement programme needs to consider, and what happens when those same aspects are neglected. View recording here https://www.brighttalk.com/webcast/10001/186951]]>
Why do so many improvement programmes fail to deliver the expected benefits? Drawing on 20 years experience delivering targeted improvement programmes for clients around the world join Peter Hubbard, Principal ITSM Consultant @ Pink Elephant, as he discusses what aspects a successful improvement programme needs to consider, and what happens when those same aspects are neglected. View recording here https://www.brighttalk.com/webcast/10001/186951]]> Tue, 19 Apr 2016 14:14:04 GMT /slideshow/how-to-ensure-your-itsm-improvement-programmes-succeed/61096491 PinkElephantUK@slideshare.net(PinkElephantUK) How to ensure your itsm improvement programmes succeed PinkElephantUK Why do so many improvement programmes fail to deliver the expected benefits? Drawing on 20 years experience delivering targeted improvement programmes for clients around the world join Peter Hubbard, Principal ITSM Consultant @ Pink Elephant, as he discusses what aspects a successful improvement programme needs to consider, and what happens when those same aspects are neglected. View recording here https://www.brighttalk.com/webcast/10001/186951 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtoensureyouritsmimprovementprogrammessucceed-160419141405-thumbnail.jpg?width=120&height=120&fit=bounds" /> Why do so many improvement programmes fail to deliver the expected benefits? Drawing on 20 years experience delivering targeted improvement programmes for clients around the world join Peter Hubbard, Principal ITSM Consultant @ Pink Elephant, as he discusses what aspects a successful improvement programme needs to consider, and what happens when those same aspects are neglected. View recording here https://www.brighttalk.com/webcast/10001/186951

How to ensure your itsm improvement programmes succeed from Pink Elephant EMEA

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0 IT Governance vs Compliance - Taking back the highground /slideshow/it-governance-vs-compliance-taking-back-the-highground/61096286 itgovernancevscompliancetakingbackthehighground-160419141022
One of the most critical challenges IT departments have is ensuring their IT strategy underpins the business strategy, and more importantly, is seen and understood by the business to underpin its strategy while adding value. Establishing an IT governance model is the tool and method which allows senior managers to choose key focus areas from multiple best practice frameworks, such as ITIL, PRINCE2, ISO27001 and ISO38500. They do this to ensure the structure of the IT department, and the capabilities of those departments deliver value and align as closely as possible to the business needs. Join Peter Hubbard, Pink Elephant EMEA, as he takes the mystery out of ensuring your IT strategy not only underpins the business strategy, but is seen to underpin it with concrete defined processes, activities, controls, metrics and deliverables all mapped back to defined business needs. View recording here https://www.brighttalk.com/webcast/10001/195083]]>
One of the most critical challenges IT departments have is ensuring their IT strategy underpins the business strategy, and more importantly, is seen and understood by the business to underpin its strategy while adding value. Establishing an IT governance model is the tool and method which allows senior managers to choose key focus areas from multiple best practice frameworks, such as ITIL, PRINCE2, ISO27001 and ISO38500. They do this to ensure the structure of the IT department, and the capabilities of those departments deliver value and align as closely as possible to the business needs. Join Peter Hubbard, Pink Elephant EMEA, as he takes the mystery out of ensuring your IT strategy not only underpins the business strategy, but is seen to underpin it with concrete defined processes, activities, controls, metrics and deliverables all mapped back to defined business needs. View recording here https://www.brighttalk.com/webcast/10001/195083]]> Tue, 19 Apr 2016 14:10:21 GMT /slideshow/it-governance-vs-compliance-taking-back-the-highground/61096286 PinkElephantUK@slideshare.net(PinkElephantUK) IT Governance vs Compliance - Taking back the highground PinkElephantUK One of the most critical challenges IT departments have is ensuring their IT strategy underpins the business strategy, and more importantly, is seen and understood by the business to underpin its strategy while adding value. Establishing an IT governance model is the tool and method which allows senior managers to choose key focus areas from multiple best practice frameworks, such as ITIL, PRINCE2, ISO27001 and ISO38500. They do this to ensure the structure of the IT department, and the capabilities of those departments deliver value and align as closely as possible to the business needs. Join Peter Hubbard, Pink Elephant EMEA, as he takes the mystery out of ensuring your IT strategy not only underpins the business strategy, but is seen to underpin it with concrete defined processes, activities, controls, metrics and deliverables all mapped back to defined business needs. View recording here https://www.brighttalk.com/webcast/10001/195083 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itgovernancevscompliancetakingbackthehighground-160419141022-thumbnail.jpg?width=120&height=120&fit=bounds" /> One of the most critical challenges IT departments have is ensuring their IT strategy underpins the business strategy, and more importantly, is seen and understood by the business to underpin its strategy while adding value. Establishing an IT governance model is the tool and method which allows senior managers to choose key focus areas from multiple best practice frameworks, such as ITIL, PRINCE2, ISO27001 and ISO38500. They do this to ensure the structure of the IT department, and the capabilities of those departments deliver value and align as closely as possible to the business needs. Join Peter Hubbard, Pink Elephant EMEA, as he takes the mystery out of ensuring your IT strategy not only underpins the business strategy, but is seen to underpin it with concrete defined processes, activities, controls, metrics and deliverables all mapped back to defined business needs. View recording here https://www.brighttalk.com/webcast/10001/195083

IT Governance vs Compliance - Taking back the highground from Pink Elephant EMEA

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0 IT Services Brochure /PinkElephantUK/it-services-brochure-61095889 itservicesbrochurefinal-160419140255
The Service Desk is the window into IT Services. When things go wrong on the Service Desk, the organisation's perception of value to the business that the IT department delivers can suffer and, more importantly, the reputation of the people managing IT Services will also suffer. Ask any experienced consultant and they will tell you that the typical starting point for any improvement initiative based on IT Service Management best practice is at the Service Desk, and the Incident Management process which guides its activities. The simple reason behind this is the fact that IT Support is a core and most visible element of IT Service Delivery. Most organisations have a function in place to 'fix' things with some level of maturity. Improvements to this area are seen to be relatively quick to obtain with a high benefit to the business customer without requiring major organisational change, but critical to success are the people providing the customer support activities. The Pink Elephant Managed Service Desk places the emphasis on the staffing, management and improvement of your customer's single point of contact to IT. Pink Elephant provides certified, experienced people to your premises at the "peak of their enthusiasm" to deliver this critical element of customer service excellence, based firmly on ITIL® best practices. The deployment of the team is carried out using a proven transition plan suitable for any organisation and provides immediate access to globally tested ITIL® processes and procedures, fully documented, allowing for the implementation of key best practice disciplines at day one.]]>
The Service Desk is the window into IT Services. When things go wrong on the Service Desk, the organisation's perception of value to the business that the IT department delivers can suffer and, more importantly, the reputation of the people managing IT Services will also suffer. Ask any experienced consultant and they will tell you that the typical starting point for any improvement initiative based on IT Service Management best practice is at the Service Desk, and the Incident Management process which guides its activities. The simple reason behind this is the fact that IT Support is a core and most visible element of IT Service Delivery. Most organisations have a function in place to 'fix' things with some level of maturity. Improvements to this area are seen to be relatively quick to obtain with a high benefit to the business customer without requiring major organisational change, but critical to success are the people providing the customer support activities. The Pink Elephant Managed Service Desk places the emphasis on the staffing, management and improvement of your customer's single point of contact to IT. Pink Elephant provides certified, experienced people to your premises at the "peak of their enthusiasm" to deliver this critical element of customer service excellence, based firmly on ITIL® best practices. The deployment of the team is carried out using a proven transition plan suitable for any organisation and provides immediate access to globally tested ITIL® processes and procedures, fully documented, allowing for the implementation of key best practice disciplines at day one.]]> Tue, 19 Apr 2016 14:02:55 GMT /PinkElephantUK/it-services-brochure-61095889 PinkElephantUK@slideshare.net(PinkElephantUK) IT Services Brochure PinkElephantUK The Service Desk is the window into IT Services. When things go wrong on the Service Desk, the organisation's perception of value to the business that the IT department delivers can suffer and, more importantly, the reputation of the people managing IT Services will also suffer. Ask any experienced consultant and they will tell you that the typical starting point for any improvement initiative based on IT Service Management best practice is at the Service Desk, and the Incident Management process which guides its activities. The simple reason behind this is the fact that IT Support is a core and most visible element of IT Service Delivery. Most organisations have a function in place to 'fix' things with some level of maturity. Improvements to this area are seen to be relatively quick to obtain with a high benefit to the business customer without requiring major organisational change, but critical to success are the people providing the customer support activities. The Pink Elephant Managed Service Desk places the emphasis on the staffing, management and improvement of your customer's single point of contact to IT. Pink Elephant provides certified, experienced people to your premises at the "peak of their enthusiasm" to deliver this critical element of customer service excellence, based firmly on ITIL® best practices. The deployment of the team is carried out using a proven transition plan suitable for any organisation and provides immediate access to globally tested ITIL® processes and procedures, fully documented, allowing for the implementation of key best practice disciplines at day one. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itservicesbrochurefinal-160419140255-thumbnail.jpg?width=120&height=120&fit=bounds" /> The Service Desk is the window into IT Services. When things go wrong on the Service Desk, the organisation's perception of value to the business that the IT department delivers can suffer and, more importantly, the reputation of the people managing IT Services will also suffer. Ask any experienced consultant and they will tell you that the typical starting point for any improvement initiative based on IT Service Management best practice is at the Service Desk, and the Incident Management process which guides its activities. The simple reason behind this is the fact that IT Support is a core and most visible element of IT Service Delivery. Most organisations have a function in place to 'fix' things with some level of maturity. Improvements to this area are seen to be relatively quick to obtain with a high benefit to the business customer without requiring major organisational change, but critical to success are the people providing the customer support activities. The Pink Elephant Managed Service Desk places the emphasis on the staffing, management and improvement of your customer's single point of contact to IT. Pink Elephant provides certified, experienced people to your premises at the "peak of their enthusiasm" to deliver this critical element of customer service excellence, based firmly on ITIL® best practices. The deployment of the team is carried out using a proven transition plan suitable for any organisation and provides immediate access to globally tested ITIL® processes and procedures, fully documented, allowing for the implementation of key best practice disciplines at day one.

IT Services Brochure from Pink Elephant EMEA

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0 https://cdn.slidesharecdn.com/profile-photo-PinkElephantUK-48x48.jpg?cb=1523560765 Pink Elephant is an international knowledge leader in the field of business innovation and business change. With advisory and IT services, Pink Elephant draws the best out of its clients, by translating knowledge and creativity of the people in these organisations into tangible results. Since its foundation in 1980, Pink Elephant recognises an important synergy between company objectives and the knowledge and entrepreneurship of people, as well as the way in which IT contributes significantly to making innovation possible and to increasing power of discernment in the market. www.pinkelephant.co.uk https://cdn.slidesharecdn.com/ss_thumbnails/crackingculturalchange-slideshare-160422131705-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cracking-cultural-change/61236827 Cracking Cultural Change https://cdn.slidesharecdn.com/ss_thumbnails/implementingitservicemanagement5-160420140630-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-do-you-implement-itsm-successfully/61147485 How do you implement I... https://cdn.slidesharecdn.com/ss_thumbnails/howtoimplementitsmasaprogramintherealworld-final-160420101627-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-to-implement-itsm-as-a-program-in-the-real-world/61137152 How to implement ITSM ...