/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: PratikBajaj https://cdn.slidesharecdn.com/profile-photo-PratikBajaj-48x48.jpg?cb=1623134853 • Over 9 years of experience in client-facing roles, delivering Digital Transformation/ Customer Experience Consulting. Proven track record of transforming business capabilities using technology as an enabler. • My interest in all topics at the intersection of Digital, Strategy and CX, along with the passion for simplified solutions, helps me improve processes along Journey Mapping, VoC & NPS, Omni-Channel and Self-Service, Mobile-First and Pro-active engagement. • I have extensive experience in project delivery and implementing both cloud and enterprise CX solutions, using Oracle applications - Service Cloud (RightNow CX), Marketing Cloud, and Sales Cloud (+CRMOD) and Salesforce (SFDC). ...