/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: RaghebElshakankiri https://cdn.slidesharecdn.com/profile-photo-RaghebElshakankiri-48x48.jpg?cb=1602188747 Managing Total Customer Experience umbrella containing 5 Programs in Europe, Middle East & Africa: - "Voice of" Program: Improve Product & Services by leveraging Voice of EMC’s customers/partners & EMC field - "Customer Advocacy" Program: Assess customer infrastructure & requirements to align EMC Product & Services that deliver business value (through customer surveys & advanced data analysis) - "Analytics & Reporting" Program: Produce insights & recommendations based on Total Customer Experience & Business data via the Unified Analytics Platform. Maintain performance dashboards and reporting (for management & executives) - Quality Program: Predict & propose improvements by measuri...