/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: RaviKushwaha2 https://cdn.slidesharecdn.com/profile-photo-RaviKushwaha2-48x48.jpg?cb=1402994725 PROFESSIONAL SYNOPSIS More than 04 years of diverse experience in Customer/Client Service, Process, Operations, Team & IT Service Management. Currently designated in JK Technosoft as Team Lead- Service Desk. Proficient at managing & leading operations teams, & developing procedures & service standards for business excellence. A thorough professional with a proactive attitude & innovative thinking. Possess excellent interpersonal, communication and organizational skills. Specialties:Incident/Problem/Change Management/Process/Project/Information security/Operations/Performance management, Customer service/relations, ITIL V3,